Ticketmaster Reviews 88,076

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the overall user experience, describing it as awesome, amazing, and immersive. Many found the process of entering venues smooth and efficient, with staff often being helpful and organized. People also appreciated the ease of purchasing tickets and the clear detailing of fees. However, some customers were not happy with the pricing, finding ticket costs exorbitant and noting issues with high parking prices. A few other people also felt that the service was inconsistent, citing problems with late seating, sound mixing, and difficulties with ticket scanning. Additionally, some reviewers experienced confusion with seat relocation and challenges in locating prepaid parking.

What people talk about most

User experience

Users describe positive interactions with user experience. Many customers found the app easy to use for... See more

Location

People report ambiguous experiences with location. While some consumers praise easy access to parking, smooth... See more

Price

Customers consistently express dissatisfaction with pricing, frequently citing exorbitant fees and hidden... See more

Service

Consumers find service to be ambiguous. While some customers reported smooth transactions, efficient staff,... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful, organized,... See more

Based on these reviews

Rated 4 out of 5 stars

Had a great concert that only Bruce can give you. We came early which made things easier. I'm not well experienced in electronics but the procedure to keep tickets on my phone was great. Had pretty go... See more

Rated 4 out of 5 stars

Ticketmaster needs to have a provision that purchasers can use downloaded and printed paper tickets for concerts instead of having all tickets stored in and obtained from a cell phone. I had difficult... See more

Rated 3 out of 5 stars

We really loved the show, and it was relatively easy to get the tickets. However, I was frustrated that we were supposed to use our phone as the tickets. I have limited data, and when we got to the... See more

Rated 5 out of 5 stars

Saw Bruce and E Street here for the last tour, but the current tour went to places I never imagined a rock concert could take me. It came from the full nature of the E Street Band. Musicianship wa... See more


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

88K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you want thrash metal...you got it!

Wow....this was a thrash show for the ages

Destruction came on first and came out of the gate strong! Great stage presence and the crowd was going crazy right from the start

Overkill came out and Bobby delivered as he always does! He made some jokes about the West Coast between songs and had his typical Jersey attitude

Testament arrived with thunder and sound. They had a great unique setlist with at least 1 or 2 songs they haven't played in decades or maybe ever which was a real treat

The crowd went nuts with moshing, crowd surfing and mayhem throughout the whole show

April 9, 2026
Unprompted review
Rated 3 out of 5 stars

Not enough of Santana.....the rest of…

Not enough of Santana.....the rest of the band was the show and it seemed he was the background. We needed to hear more of Santana and less of everyone else. When he played solo, it was wonderful but unfortunately it happened only once throughout the concert. Too much percussions and not enough of his wonderful guitar planning.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

I am not a very techy person

I am not a very techy person. So I was grateful and thankful for the staff person who helped me get to the correct screen on my phone so she could scan the tickets.

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

Best show ever!

This was one of the best shows I've attended! The venue is great plenty of bathrooms vendors and everything reasonably accessible. And everyone working the event was super cool and helpful. Now areas where there needs to be improvement when you get merch your stuck with holding it there should be like a locker system for that purpose only because while I'm happy with my $375 worth of merch we encountered an issue when my wife started enjoying the show so much that she was jumping up and down the plastic bag she was holding w half our merch broke and all our stuff went on the floor we quickly gathered everything we could but we learned once at home that a sticker and a patch were missing and forever gone. My wife wanted me to mention that bathrooms were super and very well maintained and cleaned and we were blown away at how clean everything was and how well this arena is put together. Very good job Roxy your awesome give us some where to put our merch so we don't loose our prizes for our kids!! Lol slaughter to prevail and Whitechapel were amazing best show ever! Thx so much for the best night my wife and I have had in over 10 years!!! Thank you thank you and I hope all of you have a blessed year thank you so much for this! Keep doing what your doing!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Band with the name of a Stones Song

My wife and I may have been the oldest couple in the House of Blues. We like to find new bands as the stuff we grew up listening to is either dying off or past there prime. Sticky Fingers was refreshing. Energetic, played original songs, and more importantly good musicians who put on a good show. Would definitely see again and would love to see them at something like Ohana Festival.

April 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look