I had an unresolved issue printing tickets (Vretti). Becka tried patiently and spoke with her support line. Matt solved the problem - old software setting! Excellent and prompt service from the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minu... See more
As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event... See more
Company replied
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The... See more
Company replied
Company details
Written by the company
Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.
Contact info
United Kingdom
- ticketsource.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had to email for help and assistance…
Had to email for help and assistance with a booking. They responded very quickly and resolved my issue.
Great customer service!
June 16, 2026
Unprompted review
Very prompt response.
June 15, 2026
Unprompted review
My feedback after 7 months of hosting events
I never leave reviews, but I had to do it for Ticketsource. As an event organizer who's been using it for the past 7 months organizing several events every week, it's been a great experience so far.
The breadth of features is extremely convenient : the ability to embed URLs is amazing for WhatsApp group communication, the refund system removes the headaches of having to cancel paid events, the ability to customize the confirmation email after ticket purchase, little to no bugs...the list goes on.
The interface itself can seem a bit old-fashioned at first, but once you get used to it you can fully appreciate how customisable your events are. I also particularly appreciate how responsive and understanding the Support team is. It’s so rare it has to be emphasized! Pop them a message, and they usually reply within an hour, and they always efficiently answer whatever query/issue you’re facing.
There are certainly some things I would change (the interface is a bit clunky at times ; the fact that saving an event, after edits, brings you back to the event menu for example, slows down the process) and features I wish would be added in the future (changing languages per event, ticket bundles that apply to multiple events, to name a few).
But as it stands, you’re getting a powerful, reliable and highly functional ticketing system, that (in my experience having tested many other similar platforms) might just be the best in the market.
Highly recommended !
June 15, 2026
Unprompted review
I had inadvertently deleted the email…
I had inadvertently deleted the email with my tickets and emailed asking for them to be resent. They responded very promptly and resent the email. Very impressive and great service
Karen
June 12, 2026
Unprompted review
Unclear, confusing, wasted.
Website was ridiculously confusing, no set of instructions, nor clear layout. Seriously who came up with this shit.
June 11, 2026
Unprompted review
Reply from TicketSource
Hi Morgan,
We are sorry to hear you have found the layout difficult to navigate. We truly strive to make our platform as simple and easy to use as possible. Because everyone learns differently, we provide explanations, help centre articles with video tutorials and a support team via telephone, chat and email to guide anyone who might need a bit of extra help getting oriented.
We appreciate you taking the time to share your individual experience and wish you all the best.
Excellent prompt customer service
I inadvertently doubled the basket but ticket source actioned a refund immediately. Very impressive customer service.
June 11, 2026
Unprompted review
Absolutely excellent customer service…
Absolutely excellent customer service response to many first-timer queries... thank you Kate & Matt
June 9, 2026
Unprompted review
Very quick with response
Very quick with response. Issue resolved right away. Thank you, Kate!
June 9, 2026
Unprompted review
Fabulous customer service
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minutes. I would highly recommend and wouldn’t hesitate to use TicketSource again. Many thanks!
June 8, 2026
Unprompted review
Refund support
A very positive experience with support staff.
Helpful and a nice manner.
Deserve praise.
June 8, 2026
Unprompted review
Brilliant ticket site
Brilliant ticket site! I have used it a lot for local event tickets, and it's very easy to use, quick, and effective. I just had to contact their support, and they have excellent service—all sorted with a quick email! Brilliant.
June 6, 2026
Unprompted review
Chloe helped rectify the error I made…
Chloe helped rectify the error I made when giving my email address and sent me my tickets. Brilliant service!
June 5, 2026
Unprompted review
Autofill sent tickets to different…
Autofill sent tickets to different email than I expected. Customer services was so quick to sort out. Great service.
June 4, 2026
Unprompted review
I couldn’t find my tickets for an event…
I couldn’t find my tickets for an event so I wrote to ticketsource about it. Within minutes they had replied and sent duplicate tickets. Brilliant service!
June 4, 2026
Unprompted review
Amending e-ticket heading
Although my problem seemed simple, it was more complex that expected, but Ticketsource were extremely patient and helpful. They were also very prompt in replying to my queries.
June 2, 2026
Unprompted review
Help from a real person
Being able to get help from a real person is a deal-breaker for me with using TicketSource. I know there is lots of online help, and I do use it as much as I can, but sometimes you can't find the answer to a very specific question and then a human being who knows the system is so useful and reassuring!
June 1, 2026
Unprompted review
Tickets refunded promptly.
I asked for help getting g a refund on a concert that was cancelled. They were helpful and efficient in their response, and have quickly arranged a full refund, with no lengthy waiting process. Very pleased with the service.
June 1, 2026
Unprompted review
Quick response
Quick response. Totally resolved the issue and gave me a refund
June 1, 2026
Unprompted review
Wonderful team
I had two interactions with the team and both times I was met with immediate resolution by two members of friendly staff. And absolute pleasure to deal with. Thankyou
May 22, 2026
Unprompted review
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