I had an unresolved issue printing tickets (Vretti). Becka tried patiently and spoke with her support line. Matt solved the problem - old software setting! Excellent and prompt service from the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minu... See more
As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event... See more
Company replied
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The... See more
Company replied
Company details
Written by the company
Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.
Contact info
United Kingdom
- ticketsource.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and easy
Really easy website to use and has loads on there, also very quick and helpful when things go wrong, like when I booked my tickets with a none existent email.
May 5, 2026
Unprompted review
Reply from TicketSource
Thank you very much for taking the time to leave your review.
Issue with receiving confirmation email…
Issue with receiving confirmation email due to a typo error in email. Very speeding response from customer service and tickets sent through right away, thanks Chloe!
May 2, 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. We will pass on your comments to Chloe.
Quick resolution regarding a recent…
Quick resolution regarding a recent ticket order
May 1, 2026
Unprompted review
Reply from TicketSource
Hi Kyle, thank you very much for your review. All the best.
Efficient refund service
I had to cancel a concert and ask for refunds to be processed. This was done immediately and efficiently.
April 27, 2026
Unprompted review
Reply from TicketSource
Hi Sue. Thank you for your review and pleased to hear the team were able to assist with your query.
Refund Request
Requested a refund as the show I had bought tickets for moved on a week and I couldn’t attend. This was dealt with promptly and professionally.
April 28, 2026
Unprompted review
Reply from TicketSource
Hi Daphne. Thank you very much for taking the time to leave your review.
Helpful response solving a problem of…
Helpful response solving a problem of date change for my ticket booking.
April 27, 2026
Unprompted review
Reply from TicketSource
Hi Colin, Thank you very much for your review. All the best.
Excellent service
The online ticket booking is pretty easy to use,, even for elderly punters. It was the first time I had been the event organiser, and I found the staff unfailingly helpful and clear in instructions. Handling complimentary tickets without making a charge is also very helpful.
April 24, 2026
Unprompted review
Reply from TicketSource
Hi Ursula, Thank you very much for sharing your feedback. We are sure others will find this information useful
Really quick and constructive help
Really quick and constructive help when I asked.
April 27, 2026
Unprompted review
Reply from TicketSource
Hi Tor. Thank you very much for your review.
Reply from TicketSource
Hi Sarah. Thank you very much for your review. All the best.
Prompt,polite and professional service 👌
I have been so impressed by the prompt, professional and friendly service which I have had from Chloe today. Thank you Chloe for replying so quickly to my query and for finding a solution to my issue. You're a star! 🌟
April 27, 2026
Unprompted review
Reply from TicketSource
Hi Gemma. Thank you very much for your review. We will pass on your kind words to Chloe.
I had lost email with tickets attached
I had lost email with tickets attached.
I emailed Saturday out of working hours.
Mary dealt with this first thing Monday morning.
I now have tickets
April 27, 2026
Unprompted review
Reply from TicketSource
Thank you for taking the time to share your experience.
Had a query about my ticket and…
Had a query about my ticket and emailed. Got a quick response that solved my issue.
April 22, 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review.
Ticket refunds
I had small problem with tickets cancelled for a play I had booked, the venue advised thar that refunds had been issued, I had not received my refund, I emailed TicketSource yesterday morning and all was resolved by mid afternoon. The service could not be better, the member of staff I dealt with was very helpful and friendly
April 20, 2026
Unprompted review
Reply from TicketSource
Hi Graham. Thank you very much for your review and pleased to hear we were able to help solve the problem for you.
I have experienced that this is a company that I can rely on for prompt and careful service.
I ordered tickets for an event and received a refund that I was not expecting for postage that I had inadvertently paid for twice online.
I would have been unaware if TicketSource had not quickly bought it to my attention. I'm very grateful.
April 20, 2026
Unprompted review
Reply from TicketSource
Hi Trevor. Thank you very much for your review and pleased to hear were able to be proactive in offering you a refund.
Excellent customer service
Shane from customer service replied to my email within minutes and located my booking. I can't tell you what a relief it was!!
Thank you so much, fantastic customer service.
Aimee
April 19, 2026
Unprompted review
Reply from TicketSource
Hi Aimee, thank you very much for your review. We will pass on your kind words to Shane
Quick and easy
Quick and easy. Made a small error in my booking which was sorted out quickly and easily
April 18, 2026
Unprompted review
Reply from TicketSource
Hi Martin, thank you for taking the time to leave your review.
Reply from TicketSource
Hi Stewart. Thank you very much for your review. All the best.
TicketSource - easy to use and fantastic customer service
I have used TicketSource for some years. A simple to use system with fair transparent pricing.
Customer service is amazing. Any queries we have had over the years have been responded to very very promptly and the customer services are incredibly helpful and very polite.
April 15, 2026
Unprompted review
Reply from TicketSource
Hi Michael. Thank you very much for sharing your feedback. We are sure others will find this very informative.
Kate was brilliant
Kate was brilliant, she located my lost tickets (I put a typo in my email) and sent them to me within 5 minutes!
April 10, 2026
Unprompted review
Reply from TicketSource
Hi Charlotte. Thank you for your review and pleased to hear that Kate was able to offer a speedy response.
Second to none customer service
We've bought tickets through this company many times and have never been disappointed. The customer service is second to none and would thoroughly recommend.
April 13, 2026
Unprompted review
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