I had an unresolved issue printing tickets (Vretti). Becka tried patiently and spoke with her support line. Matt solved the problem - old software setting! Excellent and prompt service from the supp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minu... See more
As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event... See more
Company replied
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The... See more
Company replied
Company details
Written by the company
Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.
Contact info
United Kingdom
- ticketsource.com
4.9
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you so much for making me aware…
Thank you so much for making me aware of my mistake when setting up tickets and sorting out the costumer with the correct tickets.
January 6, 2026
Unprompted review
Reply from TicketSource
Hi Phoebe, thank you very much for your review.
Very helpful advisor
Very helpful advisor, hadn’t
Received my tickets as I had made a typo, they sorted the issue immediately, great service
January 1, 2026
Unprompted review
Reply from TicketSource
Thank you for your review. All the best.
A very speedy and efficient response to…
A very speedy and efficient response to my query today to TicketSource. Thankyou.
December 30, 2025
Unprompted review
Reply from TicketSource
Thank you very much for taking the time to leave your review.
Excellent Customer Service
I had to contact ticketsource due to an issue with receiving my tickets by email for a performance that was scheduled for that evening (my fault not theirs - incorrect email entered) I received an email from Matt within an hour of sending the message confirming the booking and sending my tickets to my corrected email address. Excellent customer service. Thank you!
December 28, 2025
Unprompted review
Reply from TicketSource
Hi Michelle, Thank you very much for your review. We will pass on your kind words to Matt.
Very good customer service and dealing…
Very good customer service and dealing with double booking issue
December 19, 2025
Unprompted review
Reply from TicketSource
Hi David, thanks very much for your review and pleased to hear our team were able to resolve your issue.
Very constructive and helpful!
December 18, 2025
Unprompted review
Reply from TicketSource
Hi Jake, thanks for taking the time to leave your review.
Reply from TicketSource
Hi Darren, thanks very much for your review. All the best.
Kate was great !
Kate was quick to resolve my issue in a positive manner
December 18, 2025
Unprompted review
Reply from TicketSource
Thank you very much for your review. We will pass on your kind words to Kate.
Sorted out my issue of putting the…
Sorted out my issue of putting the incorrect email very quickly and kept informed
December 18, 2025
Unprompted review
Reply from TicketSource
Hi Donna, thank you very much for your review. All the best.
Helpful
Helpful live chat with a promise to pass suggestion on to developers.
December 17, 2025
Unprompted review
Reply from TicketSource
Hi John, thank you for your review, all the best.
Brilliant customer service
Brilliant customer service, preventing a parenting crisis! Couldn't locate tickets in emails for the school Christmas show, but Dale swiftly sorted it all quickly and efficiently. Never had an issue with Ticketsource, always easy and straightforward to use.
December 17, 2025
Unprompted review
Reply from TicketSource
Hi Rachael, thanks for your review we will pass on your kind words to Dale.
Reply from TicketSource
Hi Amanda, thanks for your review. Pleased to hear the team were able to offer a solution
Great customer service and help
Great customer service and help! Prompt response to enquiry with a clear solution.
December 17, 2025
Unprompted review
Reply from TicketSource
Hi Féarghal, thank you for your review. All the best.
What a fantastic service I had this…
What a fantastic service I had this morning using WhatsApp. Very fast response and extremely helpful! 10/10
December 17, 2025
Unprompted review
Reply from TicketSource
Hi Rebecca, thank you for taking the time to leave your review.
Great customer service
Great customer service - really helpful and patient
December 16, 2025
Unprompted review
Reply from TicketSource
Hi Beth, thanks for your review. All the best.
Very difficult to get tickets!
After trying to buy two tickets online for Llandaff Cathedral's Nine Lessons and Carols, I was held in their 'waiting room' for twenty minutes. I was 566th in the queue!
After forty minutes I was informed that the tickets were 'sold out'. They then said I could join a waiting list. After several attempts and being repeatedly told there were no more tickets, I managed to get two!!
It was a very frustrating hour. Badly organised. Obviously the initial information that the tickets had sold out was completely wrong!
December 14, 2025
Unprompted review
Reply from TicketSource
Hi Lynne,
I am sorry to hear about the frustration you experienced during your recent booking attempt, although I am pleased to hear that you were ultimately able to secure tickets.
For popular events where demand exceeds availability, a waiting room is used to manage customer traffic and ensure a smoother online booking experience. When tickets are added to a basket, customers are given up to 20 minutes to complete their booking. If the booking is not completed within this time, the tickets are automatically released back into general sale.
During the initial on sale period, the event capacity was reached, which is why the event appeared as sold out and the waiting list was activated. It is likely that once the 20 minute holding period expired, a small number of uncompleted baskets were released back into sale, allowing you to successfully purchase tickets during that window.
Although we appreciate it must have been a frustrating experience, the system was working as designed, and we would appreciate it if you would consider amending your review based on this information.
Amazing service i wrote my email wrong…
Amazing service i wrote my email wrong and they sorted straight away
December 8, 2025
Unprompted review
Reply from TicketSource
Hi Kerry, thank you for your review. We really appreciate it.
Very helpful and gave me clear
Very helpful and gave me clear, easy to follow instructions on how to sort the issue
December 8, 2025
Unprompted review
Reply from TicketSource
Thank you very much for taking the time to leave your review.
The,kindness and patience shown by…
The,kindness and patience shown by Olivia. My query was completely resolved by her,and put my mind at rest
December 8, 2025
Unprompted review
Reply from TicketSource
Thank you very much for your review. We will pass on your kind words to Olivia
I sent out a message this morning and…
I sent out a message this morning and was dealt with straight away. Very impressive and refreshing in these times
December 5, 2025
Unprompted review
Reply from TicketSource
Thank you very much for your kind words.
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