Tic Watches 

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Rated 1 out of 5 stars

This company entered administration in July 2023 Still had items actively for sale approximately 1 month later (now removed but was too late) left with no watch and no refund. Told a refund... See more

Rated 5 out of 5 stars

Fantastic service provided by TIC watches. Genuine and reliable. Speedy delivery.. delivered within 24 hours. The product was exactly as stated and thankfully no complaints. Excellent price compared t... See more

Rated 3 out of 5 stars

Generally TIC have been good for me in the past. Having put an order in for a watch on the 22nd January I was expecting delivery around the 3rd. Having chased them today I've been told Tissot not send... See more

Company replied

Rated 5 out of 5 stars

I bought an 'on order' item at a good price. But the manufacturer never delivered. I'd email Tic Watches each time a promised date had passed and they always offered me my money back. Finally, I got a... See more

Company details

  1. Watch Store

About Tic Watches

Written by the company

Buy your designer watches from Tic Watches, the leading UK stockist of designer watch brands. Currently stocking more than 30 brands including Baume et Mercier, Bulova, Citizen, Daniel Wellington, G-Shock, Seiko, Tissot, Swatch, Olivia Burton, Victorinox & Ingersol plus many many more. Tic Watches are now also stocking the leading sunglasses brands including Gucci, RayBan, Saint Lauren, Stella Mcartney plus many more. Offering FREE UK next day delivery and Express shipping on international orders, Tic Watches is the number one site to purchase your designer watch or sunglasses! Go to Tic Watches website

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Rated 1 out of 5 stars

my experience has been very bad

my experience has been very bad. The price of the watch seems very cheap, but they charge you taxes and customs expenses when entering Europe. It is cheaper to buy it in Europe. I have felt cheated.
******^*
thank you very much for your reply.
my intention with the
The review is that other buyers who are unaware of the customs policy, as it has happened to me, do not do the same. Indeed this policy appears collected on its page, but at no time is it noticed at the time of the
purchase. If I add to the sale price, the rates, it is cheaper for me to buy it in my country. and I think this is a very relevant information for other buyers.
how much are they going to charge me for expenses
shipping? I have to assess it before confirming the
return. I am looking forward to your response

UPDATE 9/11/2021 12:58
Many thanks for your response.
I agree that you do not earn anything from the taxes that I must pay. However, I would never have bought the watch if I found out that they were going to charge me taxes and customs fees to receive it. Because then the watch is more expensive than buying it in my country. You win that you have sold a watch, which being clear with the total price (including taxes) you would never have sold.
That's why it seems misleading to me.
Could you please confirm the price that you say you are going to discount for courier costs, to assess whether or not I am interested in the Return?

UPDATE 9/11/21 14:17
Agree,
Thanks. I will be pending the refund.
All the best.

December 9, 2021
Unprompted review
Tic Watches logo

Reply from Tic Watches

Hi Patricia

Thanks for your review.

As per our emails with you we are based in the UK and you are based in Spain. As the UK left the EU on January 1st nearly one year ago and goods imported into your country from the UK will have customs/vat to pay.

We as a retailer deduct the 20% UK VAT meaning you purchase the watch 20% cheaper than a customer purchasing in the UK. However when the goods reach you in your country you are responible for any taxes/vat.

As you are not willing to pay this as per your emails we have recalled the item and once received back from DHL in the next 5-10 working days we will action a full refund less any DHL shipping fees.

We apologise you were unaware of customs fees however we have all this information clearly displayed on our website.

Thanks
Tic Watches

UPDATED 09-12-2021 11.39AM
Thanks for updating your review since our reply. Please note we as a company do not make profit or money from customs/taxes and duty. These fees are collected by your country when the parcel enters the country.

UPDATED 09-12-2021 12.25PM
Thanks for your updated review again! Once the goods are received back from DHL we will issue a full refund less $10.00 towards postage fees. It will probably cost us $20-30.00 for these fees.



Rated 5 out of 5 stars

I found Tic watches after searching for a Pilots watch

I found Tic watches after searching for a pilots watch for my husband. The website was easy to navigate and the pricing was excellent and far cheaper than Amazon. The follow up order confirmation and delivery tracking was also faultless and very quick to arrive. The watch was well packaged, no complaints at all. I would definitely order from Tic Watches again.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

I was so impressed by Tic watches

I was so impressed by Tic watches! I was let down very badly by Very catalogues when they cancelled an order..
I phoned Tic watches and checked they had the watch in stock, they then offered to send it next day delivery! And it turned up as promised, boxed and wrapped beautifully.
I would definitely use again and would definitely recommend.
I am so impressed with Tic watches ☺️

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Great store

I recently purchased a Tissot Seastar 2000 from TicWatches and overall I am very well impressed with the experience! I was a little hesitant about buying a watch online at first, however from other positive reviews and seeing that Tic were a registered dealer of Tissot I decided to go ahead with the order. The watch arrived very quickly and was well packaged. A lot of care was taken, and everything was as it should have been. The watch still had all the protective film and stickers around the case and bracelet, with the tags still attached. The warranty card was neatly filled in and included in the box, along with a return slip for the store. The watch is gorgeous and I’m delighted with it. Tic Watches are a great store & very professionally. I would definietly recommend and will be a returning customer in the future!

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Buy with confidence

Buy with confidence! They had great prices and were the only discount I could find on Wolf products. Fast international shipping and super fast customer service responses! Highly recommend, A++

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Another order made with Tic Watches

Another order made with Tic Watches. As usual, the best price on the web, speedy delivery and products as new and described (not fake or imported from the EU like many!) To be honest, I don’t even bother with others sites anymore when buying my G-Shocks … these guys are the best.

Only complaint I could make is that they use DPD rather than Royal Mail which I prefer.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service Polar Vantage M2 watch…

I purchased a Polar Vantage M2 watch for my husband. The service was very quick and the watch was delivered free the following day. Unfortunately the delivery company delivered it to the wrong address. I contacted Tic who got in contact with DPD and opened a case for me. DPD then called to advise what had happened. The time it took to deliver the watch, the free delivery and customer service from Tic was all fantastic and I would purchase from them again.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Very Fast Delivery, WOW!

Ordered from Pennsylvania,USA. Delivery was very fast and the watch was beautiful! I’m glad I found out about Ticwatches when did.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

Great people to deal with

Great people to deal with. Customer service is top rated, they want you to leave happy and they do their very best to ensure you are.

Second time purchased from them and will definitely be returning, there's always something on their website that catches the eye.

November 26, 2021
Rated 1 out of 5 stars

What should have been a seamless…

What should have been a seamless process ended up being stressful
Delivery saying being at one time then arrives 30 mins early 2 days work screwed up
No docs arrived with watches apparently we are supposed to know this is digital. No instructions nothing. When you spend near on £800 on watches you expect a bit better.NEVER AGAIN

November 24, 2021
Unprompted review
Tic Watches logo

Reply from Tic Watches

Hi Gary

Thanks for your review and we are sorry to hear about the issues.

Your order was dispatched on Friday and out for delivery on Monday as it should have been.

We then received an email from DPD stating the delivery had been refused so we dropped you a call prior to you contacted us.

After speaking to you this was not the case and it appeared you had simply missed the DPD delivery as they took an image of your property. We apologise they arrived earlier and not in the 1 hour window slot.

We then advised delivery should be the following today but your delivery window was not appropriated so it took a few days so DPD could deliver the parcel on Wednesday. We apologise the delivery arrived on Wednesday and not Monday and you experienced delivery issues with DPD as this reflects on our company and we will speak to DPD directly about this matter however we still think this is pretty good delivery for a free delivery service.

With reference the Tissot warranty this service is now online and we have registered the watches before they were dispatched to you so you do not have to do anything here.

You are right though the Tissot manual booklets were missing we do apologise about this so have issued these in the post via 1st class mail today and they will arrive in the next few days.

If you are still unhappy please let us know and we will forward you a free DPD returns label to return the watches for a full refund.

Thanks
Tic Watches



Rated 5 out of 5 stars

Great watch retailer with very…

Great watch retailer with very competitive prices. Although unfortunately I had to return my watch because it wasn't quite suitable I would highly recommend them as they took just 20 minutes to refund PayPal once they received the watch back. Fantastic!!!!

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Police watch

Delivered two days after order. Left in a secure place. Fully informed and updated via e mail. Item was well wrapped and in perfect condition. Best price on the web.
Would definitely order from them again.
Great service.

November 23, 2021
Unprompted review

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