TIDAL Reviews 849

It is a mixed bag here and I have just quit my subscription in irritation, so my current thoughts are tinged with distrust. Check other reviews.
Quality of streaming - Yes, it is awesome. No doubt.
Quality of getting to know my kind of music - did not go well for me. OK but not great. Do not know why, am sure others are happier.
Trust - zero stars. Post the trial I downgraded from HiFi plus to HiFi and added Family level membership - a good deal and competitive, and good for me as my hearing and system did not warrant the top end category. Short version - when you downgrade and click the button, do not assume it is job done...a moment or two later you will be asked to confirm....why??? Well, I think it is to catch you out, you think you have changed subscription but the change is not saved so you are left on the full price and NOBODY tells you. You write and complain and they basically doubt your experience and say words that sounded to me like 'too bad loser, ha ha'. It annoyed me so I left. no, they did not say that, but it is how it felt.

I have Mercedes 3 months free trial which they have cancelled after one week forcing me to pay for this poor app. The service is even poorer. I will contact the Mecredes Benz to tell them about the tindal`s false advertising.

Tidal is a hoax.

Save yourself from this misery - please!

Quite good but... you can't just delete your payment card and also the app on macOS is so buggy I'm finally switching to different service provider because music is always loading and after waking up laptop it always says "Device not found" for audio output...

As many have said on here. They're thieves. They take money from your account at times you have no expectation. Upgrading to a higher tier makes no sense. They tale no money at the time then randomly take a further full month only half a month later but there is no warning of this or any indication of this ridiculous idea they have when your sign up or upgrade. Customer service have been a disgrace and couldn't care less. They have left me, a disabled person with 7 pound to survive on for over a week because they gave me no warning they were just going to take money when they felt like it. I got a supervisor response which was a copy and paste response. Do not join this company under any circumstances. And look into the fraud that their master audio is that audiophiles have uncovered the lie Tidal are telling and the creator of MQA. I'm furious. Likely the worst customer service and practices I have ever encountered.

Terrible app - my PC is sent to sleep every time I try to play a track. It's a very weird, unique issue to have. The customer service is even worse. They couldn't care less it seems.

trash service i had an 2month free trial they charged me on the 3 week 25 bucks i was never going to keep the service so i called apple and they are doing an refund for me, Please stay away from this trash service they will take your money

Be aware of this questionable service and reject even the free trial! I was offered a free trial on my phone subscription, which I cancelled in time via their website. Nevertheless, they started charging me stating that their subscription can only be cancelled via a phone call with a 30 day notice!! This one thing well shows their forceful and pushy business model. I will never even think of buying a subscription from this company in the future.

Their support is basically non-existent. If you have a question, they ignore your question then ask you to perform a ridiculously long series of things regardless of whether it has any merit to solving your issue which I assume is done by design so most people just stop asking support questions. God forbid, they actually provide some support.

I will cancel my subscription, firstly because for a premium service, they have far too frequent and unacceptable streaming glitches, and two, their support basically tell you to get lost when you ask them anything, plus they are completely inept, all they have is reinstall app, clear cache, I don't know anymore, sorry.

Like most here,I'm one who I have the problem with this company! I made the mistake to use this service for free,and now unfortunately I can not delete my bank card details.I transferred the payment method to the Paypal where I have no registered card. I hope not to pay these thieves again although I canceled the subscription and I should not pay but for my safety I will go to the bank to block this company of thieves to take my money off the card!

liars and thieves. Stole my money after free trial. Canceled my subscription way ahead of time.

I have subscribed for one package for 9.99 GBP a month, they decided to upgrade me without my consent and start charging me 19.99 GBP. I was seduced by apparent better music quality than Spotify, but nothing is worth dealing with them. One issue after another. AVOID

If I could give it zero stars I would have. With my new phone I got a 90 day free trial of Tidal. I tried it and found it to be extremely limited as to what they offered. They're site is set up so it is almost impossible to cancel. One day before my trial was up they charged me $19.99 even though I cancelled the service that day. NO REFUNDS I was told! Avoid at all cost they are in it to rip off their customers!!!

This business has to stop!!

Tidal sneaky charged me for cancelled subscription.

I have cancelled subscription, even deleted the APP on my phone. Got confirmation email says the subscription been cancelled. 1 year after, when I review my credit card, I found Tidal sneaky charged from my credit card without any notification！！

Customer support is the worst. They refuse to refund due to their NO REFUND policy even don't care what I wrote. and ingor all my on going emails.

ABSOLUTE SCAM! DO NOT GIVE THEM YOUR CREDIT CARD DETAILS! I did a free trial and cancelled well BEFORE the end of the free trial period. They decided to charge me anyway the following month. I contacted them about it to let them know and they refused to give a refund. They don't let you remove your credit card either from the account, so I had to block their company with my credit card company so they don't keep charging me.

tried Tidal last year with a promo/discount offer, and cancelled my subscription right after, suddenly last week my account was reactivated and money withdrawn from my bank account, and it wasnt me:)
so i logged in and tried to remove my credit card info from their site, but there is no such option, so asked the chatbot to delete my Tidal account, well see how that works out, ::edit:: it seems indeed that my account is now deleted from Tidal so im happy:)

They will steal your money and refuse to refund you under all circumstances. Do not use ever.

I had an issue with my account, I contacted help support and received no reply despite being promised one within 24hrs. This was over a week ago now. Avoid avoid avoid.

Tidal is out to steel your money. You have to cancel the day before your free trial ends, but they know people don't do a good job of tracking these things. I canceled the same day, so I got charged $9.99 for basically no use of the service because I am already canceled. Stay away or write things down on a calendar.

I only wanted the free option and use it via my smart tv and Android Auto. Nowhere on their site does it mention that the free option only applies to a mobile and desktop app. I was advised of this by Nancy, their Tidal support staff. This is even though it originally worked in the first 24 hours when I linked my tv tidal app to my tidal account. This is part of what is on their terms and conditions. 2. PREREQUISITES FOR ACCESS TO THE SERVICE You need access to the internet in order to use the Services, and any cost for accessing the internet shall be paid by you. This also applies when using the Service via mobile phone, tablet, or other personal device capable of internet connection. Consistency is the true foundation of trust. My advice is beware.