Tidalvape Reviews 166

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and extensive product knowledge, making their shopping experience pleasant and informative. Many people highlight the excellent service received, noting that employees go above and beyond to understand individual needs and recommend suitable products, leading to high satisfaction with purchases. However, some customers reported negative experiences with staff, citing instances of aggressive upselling tactics and feeling pressured to buy more than intended. A few people also mentioned encountering staff who were disengaged or unhelpful, leading to frustration. Additionally, there were isolated reports of product malfunctions that were not resolved to the customer's satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their friendliness, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the helpfulness and... See more

Product

Reviewers mention positive feedback about product. Customers are satisfied with the range and quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a vape, and all seemed well; however, it malfunctioned, so I sent it back to the shop. The customer service is spectacular, and after around 30 minutes of chit chat, the vape was replaced and... See more

Rated 5 out of 5 stars

I go into the Gloucester store pretty frequently and am always greeted by Ames. She is always all hands on deck with helping myself and my husband with all of our vaping needs. On most occasions i won... See more

Rated 5 out of 5 stars

Great customer service within Southampton Shirley's Tidalvape shop, especially to Shane and Co sorry forgot gentlemans name begins S. Great advice giving very welcoming and polite helped us to purchas... See more

Rated 5 out of 5 stars

The staff are always super helpful and polite. My order is always ready to collect each month and I can collect from 2 different stores depending on my preference. Wouldn't shop anywhere else for my... See more


Company details

Written by the company

Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

166 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I use a lot of there shops

I use a lot of there shops, from Totton to Bournemouth and in every shop I have had a great and friendly exercise with very very helpful staff, and they don't rush you. I would strongly recommend them. Go give them a go

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Tidal Vape New Milton Store

Recently started shopping at New Milton Tidal Vapes after moving on to refillable vapes and it's been a pleasure to shop there. The staff are always so friendly, helpful, enthusiastic, and knowledgeable. Theo was brilliant at helping me choose some some new products this week, many thanks! Would definitely recommend this shop.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service and…

Excellent Customer service and communication , welcomed as soon as entered shop with a smile very polite and very helpful with queries I had keep up good work Ash your doing an amazing job 👍 (Weymouth branch )

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Tia and Josh were very professional

Tia and Josh were very professional, listened to what I would personally like, gave options and helped picked juice. Great value for money, reassurance of any problems concerned. Basically any questions were answered.
Will be using this store as my go to. 2 weeks of using what Tia advised with No ciggy. Thankyou guys.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Went into the store in Poole and was…

Went into the store in Poole and was served by Jess she was amazing friendly and very knowledgeable on the different vapes and gave us exactly what we needed very pleased with purchase thankyou Jess

August 28, 2023
Unprompted review
Rated 5 out of 5 stars

Went into the Blandford store and was…

Went into the Blandford store and was greeted by Charlie who I must say knew his stuff and went through various options with me as this was all new to me. Great help and fab service, well done.

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Andover store. See Drew. Top dude. !

I went to the Andover store today. Didn’t really know what I wanted. I was served by Drew. Top bloke. Could sell ice to an Eskimo. He’s friendly. Funny. Knows his stuff and understood my needs.
He didn’t rip me off. Didn’t try sell me and I didn’t need. I recommend this shop but… go see Drew. He’s a dude.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend this store

Would 100% recommend this store. The staff are very lovey and helpful. A lovely lady called Ree helped me find what I was looking for. I purchased a new device and she helped me set it up. And they have some amazing offers in store.

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Tides in at Southsea

Staff at Southsea Tidal Vape always cheerful, friendly and really helpful. Rhi and James keep a good stock of disposables and I always find what I need. Service is quick and efficient and they encourage recycling which is a great incentive to keep our streets clean. The tide ebbs and flows at Tidal Vape Southsea ⛵😀 Cheers ✔

July 9, 2023
Unprompted review
Rated 1 out of 5 stars

Hi everyone

Hi everyone. If I was intending to purchase a vape or any other consumables “tidal vape” would be my last choice. My boyfriend recently purchased a £60 vape for me which turned out to be unusable. Upon returning to the shop the following day I was disgusted to discover that the excuse for a “manager” / “próprioter” was not only incapable of correcting the issue with my purchase but he also refused to reimburse me or offer me a replacement. AVOID THIS ESTABLISHMENT AT ALL COST.

June 21, 2023
Unprompted review

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