Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its... See more
Company replied
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Review summary
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Reviews shaping this summary
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna... See more
I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything profe... See more
⭐️⭐️⭐️⭐️⭐️ I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team. A special than... See more
Company replied
Company details
- Bank
- Alternative Financial Service
- Business to Business Service
- Eftpos Equipment Supplier
- Financial Institution
About Tide
Written by the company
Tide supports a community of over 1.5 million small businesses and is on a mission to be the leading all-in-one financial platform that saves you time and money. Whether you're just starting or looking to grow and scale, our business accounts are designed to help you at every stage of the journey.
Open a Tide business account and manage your finances 100% online. You'll get:
- No monthly fees 💸
- FSCS protection up to £85,000
- An instant access business savings account
- Built-in accounting software & invoicing
- Simple payment solutions
Zero fuss, one platform. Join Tide today and be a part of one of the UK's fastest-growing fintechs.
Apply online to open your business bank account in minutes!
Tide Plus: the account for growing businesses
Written by the company
- Upgrade to Tide Plus and unlock extra features
- Tide Plus is the perfect account as you scale up. Enjoy priority phone support, a 24/7 legal helpline, 20 free transactions per month and one free expense card for a member of your team.
Set up your company for just £14.99
Start your company and your Tide account in one g
Register your company and open your Tide business account at the same time. It’s fast, secure, and only £14.99 – instead of around £100 via Companies House.
Contact info
United Kingdom
- hello@tide.co
- tide.co
4.4
Excellent
34K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Shay was very helpful in assisting me…
Shay was very helpful in assisting me with my issue.
May 1, 2026
Polite and helpfull
I had conversations with namrata. That person helps me a lot for cancelling my membership. I really appreciated its efforts.
May 1, 2026
Best business bank
May 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Avoid Tide for Company Formation – Too Rigid and Lacks Privacy Control
If you are serious about your company’s structure and your personal privacy, avoid using Tide for company formation. While they market convenience, their system is incredibly automated and rigid. Also they're customer service response rates are awful - you'd be lucky to hear back within 4 hours.
I found it impossible to customize my share capital (they restrict you to just one share, which is useless for future planning) and, most concerningly, their system offers no flexibility regarding privacy. They would not allow me to remove my middle name or shield my residential address, which is a major security and brand concern as these details become part of the public record forever.
I wasted a significant amount of time trying to work within their 'one-size-fits-all' box. I switched to Capital Office Ltd and the difference was night and day. They provide a truly bespoke experience, affordable packages, and prestigious London addresses that actually protect your privacy. Don't settle for a bank's automated sidebar service; go to the experts at Capital Office instead.
April 16, 2026
Unprompted review
Reply from Tide
Hi Nana, we completely hear you. Starting a company is a huge milestone, and the last thing you need is a process that feels slow or restrictive. We want you to feel fully backed every step of the way.
As a Companies House authorised partner and FSCS-protected service, we take your security seriously. While some parts of the setup (like what goes on public record) are strictly governed by law, we’re committed to making the parts we can control as smooth as possible for you.
We'd like to take a closer look at what happened. We’ve just sent you an email via Trustpilot titled “Request for information about your experience”. Once you reply, we’ll make sure to prioritise your case and get this sorted with priority.
Update: Thanks for providing us with your details.
We'll now proceed as per the above.
Easy conversation with Tommy and…
Easy conversation with Tommy and resolved issue in 5 mins.
May 1, 2026
Customer support
Customer support is essentially non-existent. I received my first payment into my account with no issue, but the next two payments—meant for materials—have been held with no proper explanation.
When I finally did get a response, I was told the payments are “being processed,” but it’s now been well over 48 hours. That’s simply not acceptable—processing should not take this long, especially when it’s affecting my ability to run my business.
There’s no clear timeframe for when the funds will actually be released, and getting in touch with support is nearly impossible. I sent a message over eight hours ago and received no reply. You can’t open another chat, and the phone lines go unanswered.
It’s incredibly frustrating—how is anyone supposed to operate a business without access to their own money? The lack of communication, delays, and poor support make this a very unreliable service.
May 1, 2026
Unprompted review
Reply from Tide
Hi, there, we get why this would feel disappointing.
While we know it's important for businesses to transact seamlessly, we're required by law to perform payment checks from time to time. We can assure you that our goal is to always complete these quickly as to prevent disruptions to your business activities.
Delays in communication can sometimes occur, but it's never our intention to make you feel ignored. What you’ve experienced doesn't reflect the standards we set and we'd like to look into it for you. We’ve just sent you an email via Trustpilot titled “Request for information about your experience”. Once you reply, we’ll make sure to prioritise your case and get this sorted for you.
Update: Thank you for providing us with the details we requested. We'll get right to it.
Top service
May 1, 2026
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team.
A special thank you to Sardar Satvinder Singh, who handled my case with exceptional professionalism, clarity, and care. He took the time to properly understand the situation, guided me through what was needed, and ensured my query was handled efficiently and fairly.
What stood out most was his responsiveness and the way he communicated throughout clear, supportive, and genuinely helpful during what could have been a very difficult situation.
It’s rare to come across such dedicated and attentive customer service, and it made a huge difference. I’m very grateful for his assistance and for how smoothly everything was resolved.
Thank you
April 30, 2026
Reply from Tide
Hi, Ash, thank you for sharing your experience with us.
We're happy to hear Sardar was able to provide you with the clarity and care you needed through his professional approach. Clear communication, proper guidance and support help make a difference and it's fantastic knowing that he's leading by example. We'll be sure to pass your kind words on to him - he'll be thrilled!
We remain dedicated to supporting our members, so don't hesitate to get in touch if you ever need help along your business journey.
The agent was very patient and helpful
The agent was very patient and helpful
Very good chap to talk to.
Thankyou
May 1, 2026
I had an excellent support from Mary
I had an excellent support from Mary from the finance team. I really appreciate the support to solve my issue.
May 1, 2026
Highly recommended!
I work with Tide with another business I run and it's a brilliant service, with an excellent support team. I needed to activate a new account from a company formation and the process was smooth and easy to follow. Daniel and the BD team did a brilliant job helping me through the set up and matching the plan for our needs. Highly recommended if you are looking for a business bank account, and well done to all at Tide for a great service!
May 1, 2026
Unprompted review
Was a great help and very clear with…
Was a great help and very clear with all information needed
May 1, 2026
Tommy was excellent and very patient in…
Tommy was excellent and very patient in solving my numerous queries
May 1, 2026
Some times they block account and I don…
Some times they block account and I don t receive money from my customers and tou must wait 3 days to unlock your money in account. Big dislike
May 1, 2026
Reply from Tide
Hello Pascal, we understand how this situation has impacted your experience.
From time to time, we're required to do some checks by law. We know that this can be confusing, so we've set up a page where you can learn more: https://www.tide.co/help-centre/routine-reviews/.
We'll take a closer look at what happened based on the available details.
Olivia Grace helped me a lot and went…
Olivia Grace helped me a lot and went above and beyond!
May 1, 2026
I had an excellent experience with the…
I had an excellent experience with the Tanoy bank staff. He was very professional, patient, and very helpful throughout the entire process. His clear communication and positive attitude made everything easy and stress-free. Truly appreciated the outstanding customer service.
Regards
Zahra
April 16, 2026
Julian is awsome!!
Julian is awsome!!! Very polite and punctual, super happy with the interaction I’ve had!!
April 30, 2026
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