Starting a new business is time consuming and stressful. Tide have really made the process easy and I was ready to send invoices and receiving payments within a day. The business is also growing its... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna... See more
I had a great experience with the Tide Support team. My account had been compromised, and my card was changed and the account paused for a few days as a precaution. The team handled everything profe... See more
⭐️⭐️⭐️⭐️⭐️ I had a complex and stressful issue regarding a disputed payment, and I wanted to share how impressed I was with the support I received from Tide’s Payments team. A special than... See more
Company replied
Company details
- Bank
- Alternative Financial Service
- Business to Business Service
- Eftpos Equipment Supplier
- Financial Institution
About Tide
Written by the company
Tide supports a community of over 1.5 million small businesses and is on a mission to be the leading all-in-one financial platform that saves you time and money. Whether you're just starting or looking to grow and scale, our business accounts are designed to help you at every stage of the journey.
Open a Tide business account and manage your finances 100% online. You'll get:
- No monthly fees 💸
- FSCS protection up to £85,000
- An instant access business savings account
- Built-in accounting software & invoicing
- Simple payment solutions
Zero fuss, one platform. Join Tide today and be a part of one of the UK's fastest-growing fintechs.
Apply online to open your business bank account in minutes!
Tide Plus: the account for growing businesses
Written by the company
- Upgrade to Tide Plus and unlock extra features
- Tide Plus is the perfect account as you scale up. Enjoy priority phone support, a 24/7 legal helpline, 20 free transactions per month and one free expense card for a member of your team.
Set up your company for just £14.99
Start your company and your Tide account in one g
Register your company and open your Tide business account at the same time. It’s fast, secure, and only £14.99 – instead of around £100 via Companies House.
Contact info
United Kingdom
- hello@tide.co
- tide.co
4.4
Excellent
34K reviews
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Excellent start with Tide!
April 30, 2026
I was assisted by Varun Singh a…
I was assisted by Varun Singh a business advisor with Tide. He called me when I was unable to take the call but he was patient and ararmged a time to talk with me. I was still busy and I was not inna position to really handle the call but we persisted and Varun explained the awesoem benefits upgrading me account could give. He was polite and made aure I had all the information I needed. I am very confident I have mad e the right choice banking with Tide. Varun is a credit to the business. Thanks Varun.
April 30, 2026
Rishabh Jain👌
Rishabh Jain.
I’m at a loss for words. This guy has gone above and beyond for me. I love Tide and I love how supportive they are of our business. As a business owner, it’s incredibly important that I keep my finances in check. With tide, I can honestly say I’ve never had a problem accessing accounts, taking payment, making payment or any other business related transfers. I’m really happy with the service provided, particularly today from my friend Rishabh.
April 30, 2026
Good service
Richard was very helpful and polite on the call and broke things down clearly for me to understand.
April 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great staff, great service, happy customer ☺️
Evo was incredibly helpful on the phone today. He switched my account to Tide pro for the same cost as I was already paying which is very helpful to allow me to try out the new features. Evo was also exceptionally knowledgeable about products and services and Tide bank should be proud to have staff like him. If everyone was as lovely and helpful as him it would make life a lot easier! Very please with the service overall and thank you again to Evo for his expertise and also the lovely conversation. So it's 100% so far with Tide. Thank you. I would definitely recommend :)
April 27, 2026
Reply from Tide
Hi Sarah, thank you for your kind words and feedback. It's great to hear that you are happy at Tide and thank you for choosing us for your business.
Should you need any assistance, feel free to reach out in-app or via email at hello@tide.co, our team will gladly assist you!
Alex was v v v helpful
Alex was v v v helpful, he understood the situation very well and came out of the box to solve my issue.
Thanks Alex , you are brilliant super ⭐.
April 30, 2026
Asma Kausar was very helpful and took…
Asma Kausar was very helpful and took me through the process step by step.
April 30, 2026
Unprompted review
Tommy was very patient with you
Tommy was very patient with you, trying to help me cancel monthly payments from my side
April 30, 2026
Spoke to Varun Signh today and he was…
Spoke to Varun Signh today and he was really nice and helpful.
April 30, 2026
Business Banking
Evo was very helpful and talked me through the options for upgrading our account. He provided ways in which we can better use our business bank account and was very helpful and informative.
April 30, 2026
Reply from Tide
Hi Finn, thank you for your wonderful feedback. Your support means the world to us!
Feel free to reach out in-app or via email at hello@tide.co if you ever need any assistance, we will be happy to help!
Lovely lady called Petra called me very…
Lovely lady called Petra called me very professional and explained clearly
April 30, 2026
So far I have tried to set up a new account
So far I have tried to set up a new business account and register my LTD through them, it’s been several hours and I’ve not had a reply from them I’ve been in a chat waiting almost 40 minutes to an hour for someone to contact me, this is not what should be expected, I understand there can be delays, but I have sent two more messages since and I have not had a response even from the automated system, to say I’m dissatisfied and disappointed is an understatement
April 30, 2026
Unprompted review
Reply from Tide
Hi, there. Thanks for bringing this to our attention. Waiting around while trying to launch your new business is not ideal.
Please know that it's not our intention to keep you waiting. We want to get things moving for you as quickly as possible.
To do that, we’ve emailed you to request your company details under "Request for information about your experience."
Once we have that, we’ll go through everything thoroughly and make sure to address your concerns internally.
Update: Thanks for sharing the details we've requested. We'll use this to prioritise your feedback with our team.
Great experience with Tide and mainly…
Great experience with Tide and mainly down to account manager Asma Kausar.
She was professional as well as knowledgeable. A pleasure to work with with. Five stars!
April 30, 2026
Unprompted review
Atanas was very helpful from start to…
Atanas was very helpful from start to finish. He called me at a time that worked for me. He explained the process very well. I hope the admin extra feature is useful.
April 30, 2026
Very polite and great detail in…
Very polite and great detail in explaining everything regarding the max account
April 30, 2026
Opened a business account with Tide
Opened a business account with Tide, used their platform to create and send my first invoice, 30 days later when the payment lands they hold it due to security checks, ok fair enough can happen every now and then. Once it was cleared I transfer left over money after business expenses to my personal account and guess what they hold it, support is crap always waiting for a specialist team to deal with the case.
Best sticking with high street banks I am looking to close my account once i have received my owed moneys
April 30, 2026
Unprompted review
Reply from Tide
Hi Jim, we understand why this would feel disappointing.
From time to time we're required by law to perform payment checks. While we always aim to complete these swiftly, we get how their frequency can be frustrating to deal with. It's never our intention to make you feel ignored and we'd like to take a closer look at this for you.
We’ve just emailed you through Trustpilot with the subject “Request for information about your experience.” Once you get back to us, we’ll address your concerns internally.
Update: Thank you for providing us with the details we requested - we're on it.
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