Tides home and garden really went that extra mile for me,I'm so impressed with the customer service and prompt action to rectify a problem I had with my favourite room spray. Caroline sent me a re... See more
Company replied
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Just purchased a corner sofa and armchair. Bespoke design by Tides of Brentwood. Went in for a glass coffee table and came out with so much more. Very helpful staff, and great choice of furnitur... See more
Company replied
It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately th... See more
Company replied
Amazing service from start to finish. Cathrine has been a lovely assistant throughout the whole process when we first walked into the outlet to then liaising with her by phone for all the possible opt... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Interior Designer
- Lighting Store
Written by the company
Tides Home & Garden is an interiors home boutique in Brentwood, Essex. We sell furniture for the Home and Garden, lighting, mirrors, soft furnishings, interior design, curtains, garden furniture, upholstery, flower
Contact info
8 High Street, CM14 4AB, Brentwood, United Kingdom
- 01277231799
- Info@tideshomeandgarden.co.uk
- tideshomeandgarden.co.uk
4.6
Excellent
262 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Sadly the little tray arrived damaged ….contacted Tides who were very helpful. I had a slight niggle that p&p was still charged. This has now been refunded as well.
Sadly the little tray arrived damaged. I called Tides and they were really helpful. Unfortunately the tray was out of stock so a refund given. Slight niggle is p&p was still charged. Now refunded. Good company to shop with and listen to feedback. Thank you.
March 6, 2024
Reply from Tides Home & Garden
Firstly, apologies for the delay in our reply, we were looking into your issue. We are so sorry that there were problems with your order and we have now refunded your shipping charge, it was a genuine mistake on our part. Thank you for your order. Best regards. We will do better next time.
Just purchased a corner sofa and…
Just purchased a corner sofa and armchair. Bespoke design by Tides of Brentwood. Went in for a glass coffee table and came out with so much more.
Very helpful staff, and great choice of furniture.
Paid extra to have white glove delivery which means all put together and all packaging taken away. . All furniture delivered together well within the time quoted.
Martin and his team very professional and knowledgeable on products.
Would definitely recommend.
February 27, 2024
Unprompted review
Reply from Tides Home & Garden
Thank you so much for this lovely review, we are so pleased you are happy with everything and look forward to seeing you again. Much appreciated.
Great customer services highly…
Great customer services highly recommended Tides Home &Garden website. Delivery was made on the date/time as arranged. I live in Scotland everything went so smoothly with the staff keeping in touch providing me with contact details of delivery 🚚 company. Very satisfied 🥰 wouldn’t hesitate to order from them again.
January 26, 2024
Reply from Tides Home & Garden
Thank you so much for this great review, we really appreciate your feedback and we are happy to see that we are doing a good job, which we always try to achieve.
Excellent service..
It’s the second item I have purchased from this company.. Items have arrived quickly.. as described..
February 2, 2024
Reply from Tides Home & Garden
We are so pleased you are happy with our service. Thank you for leaving this positive review.
Amazing service Amazing store Amazing on line service
Lovely items always arrived well packaged great communication. Lovey place shop . Highly recommended
February 2, 2024
Reply from Tides Home & Garden
Thank you so much for this great review, we really appreciate it
Tides have a beautiful selection of…
Tides have a beautiful selection of items and I just want to say a big thank you to Catherine, she goes above and beyond to help you with your order, she really is an asset to the company! X
February 2, 2024
Unprompted review
Reply from Tides Home & Garden
Thank you so much for this lovely review, it will pass on your comments to Catherine, she really is very special to us.
Favourite place to shop
I love shopping at Tides. They have the best stuff and good prices too
January 5, 2024
Reply from Tides Home & Garden
Thank you, thanks for taking the time to leave this lovely review.
Lovely item swift delivery packaged…
Lovely item swift delivery packaged well great price
January 3, 2024
Excellent service.Excellent quality of…
Excellent service.Excellent quality of items mine were gifts but ended up keeping some and buying more delivery is excellent parcels are very well protected
January 2, 2024
Reply from Tides Home & Garden
Thank you for this great review, we are so please you are happy with everything.
Delivery took ages had to keep emailing
Delivery took ages had to keep emailing to find out wheres my parcel
November 24, 2023
Reply from Tides Home & Garden
Hi, we are sorry to hear you were disappointed with your delivery time, our flower displays are made to order and come sometimes take a bit longer. Our apologies, we will take your comments on board and strive to improve our production time.
All orders are packaged really well
All orders are packaged really well, staff are very helpful and polite. I highly recommend. Everything I have purchased I am really pleased with, great service and beautiful products for your home
December 1, 2023
Reply from Tides Home & Garden
We always try to offer the best products and service and we are so pleased you to the time to let us now you are happy with everything. Much appreciated.
Quality product and great service a wee…
Quality product and great service a wee bit long on deliver to Scotland (over 2 weeks). But would definitely buy again.
November 28, 2023
Reply from Tides Home & Garden
Thank you for your feedback, we always try to deliver as promptly as possible but are sometimes at the mercy of our delivery partners. We are glad you received and are happy with your item. Thank you for your customer.
Great website Fantastic customermichelle…
Great website Fantastic customer service .
November 24, 2023
Reply from Tides Home & Garden
Thanks for your great review, we always try to select the best products and look after our customers.
Another fabulous service from Tides
Another fabulous service from Tides. Fast and efficient. Highly recommend this company.
November 24, 2023
Reply from Tides Home & Garden
We always strive to provide the best product and service we can and really appreciate such positive feedback from our customers. Thank you
Quick delivery and lovely products
Quick delivery and lovely products. Will definitely be back for more.
November 3, 2023
Reply from Tides Home & Garden
We are so happy you are pleased with your items and speedy delivery, Thank you for the great review
Reply from Tides Home & Garden
Thank you for your great review, we are so happy you are pleased
Reply from Tides Home & Garden
Thank you for taking the time to leave this great review. We are always happy when our customers are happy.
Reply from Tides Home & Garden
Great review, thank you so much, we are so glad you are happy with the service
Catherine could not have been more…
Catherine could not have been more helpful when we were purchasing furnishings for a show home. She took time, care and effort to help us and came up with some fabulous ideas. The end result is just beautiful. Every person who has been into the house has commented on the furnishings. Thank you Tides, we will be back!
October 4, 2023
Unprompted review
Reply from Tides Home & Garden
Thank you so much for leaving this lovely review, I will pass on your Catherine, It really means a lot to us to receive such positive feedback.
Lovely elegant pillows
Lovely elegant pillows. Excellent quality. Prompt delivery. Very happy.
October 3, 2023
Reply from Tides Home & Garden
Thank you so much, we a glad you are happy
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