TIEDEX LIMITED Reviews 

257
•
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I emailed about a specific laptop listed at £1169 at the time of my email. I requested further details not listed in the ad. They responded and answered everything - and then hiked the price up to £... See more

Rated 3 out of 5 stars

Overall, I am very satisfied with the product and the shipment. The item arrived safely, and I am happy with my purchase. However, I was disappointed with the amount of time it took to receiv... See more

Rated 2 out of 5 stars

Bought an American fridge/freezer. Great. Just what we wanted and at a decent price. No faulting the product but the delivery was shocking. Arrived a week after advertised, then 5 hours after the supp... See more

Rated 5 out of 5 stars

Also living in the North of Ireland, a lot of companies now not able to offer UK - UK shipping without ridiculous extra costs, I came across Tiedex who found it possible to do across channel UK -... See more

Company details

  1. Wholesaler Household Appliances
  2. also in
  3. Appliance Store
  4. Computer Store
  5. Garden Center
  6. Garden Furniture Shop
  7. Office Furniture Store

Written by the company

TieDex Limited (www.tiedex.co.uk ) is a UK-based online sales and international distribution company, supplying top-branded, genuine products to customers across the UK and worldwide. We are committed to providing authentic, high-quality goods supported by efficient logistics, dependable delivery, and exceptional customer service. As a forward-thinking company, TieDex continues to lead in eCommerce innovation, digital retail, and global distribution, ensuring customers receive the best products quickly and reliably. From our UK base, we serve retail partners and consumers with complete confidence in product authenticity and fast fulfilment. Every order is handled with care, combining trusted UK service with international reach. Our Product Categories Garden Products – Premium outdoor tools, accessories, and living solutions. Electronics – Smart gadgets and advanced home technology. PCs & Laptops – Reliable systems from trusted global brands. Fridges & Freezers – Energy-efficient and durable cooling appliances. Exercise Equipment – High-performance treadmills, bikes, and home gym gear. Swiss-Made Washers – Precision-engineered washing machines for long-lasting performance. Why Choose TieDex Limited UK-based with global distribution network 100% genuine, branded products Fast UK & international shipping Secure online ordering Competitive prices and trusted service


Contact info

3.0

Average

TrustScore 3 out of 5

257 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(257)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shockingly poor service

Really poor service. In fact I’m still waiting for my product that I ordered over 3 months ago. No notification on delivery status or tracking.

December 29, 2021
TIEDEX LIMITED logo

Reply from TIEDEX LIMITED

we have received the information from furdeco and the supplier they do apologize for the inconvenient course, the driver didn’t scan the parcel and return to depo as it was faulty and marked it as delivered, that’s why we couldn’t trace the product
now we have understood and refunded back to the customer for fresh order. This specific product is normally delivered within 10 working days

Gallery Ashford Natural Linen Armchair
SKU: 66448567

THANKS
reviews@tiedex.co.uk

Rated 4 out of 5 stars

Would use again

Good product (what I requested!), good customer service and quick delivery. Would recommend and definitely use again.

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

Also living in the North of Ireland

Also living in the North of Ireland, a lot of companies now not able to offer UK - UK shipping without ridiculous extra costs, I came across Tiedex who found it possible to do across channel UK - UK for no extra costs!
Awesome communication and return emails / calls which seemed odd at first due to how the current world is, but it was real and genuine help.
Item arrived and I was informed every step.
Bravo!
Do not hesitate to use!

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Fast reliable delivery

I live in North of Ireland I tried a few companies regarding purchase and delivery of a pagola.
Most were not interested because of Brexit and new rules.
I contacted Tiedex they were more than helpfull and sorted everything every step of the way. I would highly recommend them

December 14, 2021
Unprompted review
Rated 3 out of 5 stars

Delivery communication was poor which…

Delivery communication was poor which resulted in a failed first delivery attempt and took a few days for a 2nd attempt. Communication was much better on the 2nd attempt. Guys delivering were excellent - friendly, clear on what they had to do, happy to carry into where we wanted it, very positive.

December 7, 2021
Rated 4 out of 5 stars

This is a good company I ordered an…

This is a good company I ordered an airfryer from here and when it arrived it was faulty dident work properly but I knew its not thier fault because it was shipped from costco but I got in touch and they arranged an pickup for the parcel and then a few days later a new one came and it was perfect overall they're customers service is good.

November 22, 2021
Rated 1 out of 5 stars

My order arrived from Amazon where I…

My order arrived from Amazon where I found out the item was for sale £20 cheaper than price I paid Tiedex !!!

November 19, 2021
TIEDEX LIMITED logo

Reply from TIEDEX LIMITED

Product shipped with parcelforce

Dualit Hand Mixer Black 89306, This specific model not for sale from Amazon, there are some different models, but we can always price match with any retailer in the UK, if you can provide me website and product id we can always price match, Thanks for letting Me Know about Price details, We Allready informed to price monitoring team,

thanks
reviews@tiedex.co.uk

Rated 5 out of 5 stars

Palram Vitoria 5000 Carport

Received item within the anticipated time frame, delivered direct from manufacturers. One corner of boxed item had got wet and tore open, all parts were present, Can hardly blame Tidex this. Product appears to be fairly robust.

November 3, 2021
Rated 4 out of 5 stars

There should be an information about…

There should be an information about the real DHL Express costs.
I think it would be a good idea to have a pre order, check real DHL costs for customer and let him accepts these cost before the order is finally done.

As it is clear, that is is not cheap to transport something across Europe, everyone is calculating with these cost, but they are very various amounts and the order is done without knowing exactly.

Could be better.

Everything else just worked fine.

October 21, 2021
Rated 5 out of 5 stars

Great customer service

I ordered a hurricane go kart for my grandson and was feeling very stressed that it may not arrive in time. Following a number of messages by phone and to admin I was very relieved to recieve a phone call from the director of tiedex late this evening confirming he would personally follow up my order to ensure the supplier will send the go kart by next day delivery in order to ensure i recieve it at least one day before my grandsons birthday. Excellent personal customer service in these difficult times

October 14, 2021
Unprompted review
Rated 4 out of 5 stars

Great prices

Great prices, speedy delivery. Would prefer if they didn’t do the drop off at 5:50AM. Will use again

October 4, 2021
Rated 1 out of 5 stars

Attention, suspicious activity?!

Attention, suspicious website?! I've tired to purchase a laptop from this website and when I've arrived to the payment section my crad was declined with a message that the payment couldn't be verified. After that I've e-mailed their sales team and suprising a received an answers very fast although it was a late hour, saying that the payment needs to be verified by sms or bank app. I found that to be very weird since that was for me first time happening and that wasn't all. After a few minutes I received a phone call from a unknown number, which I didn't answered but they left me voice messages saying that was the sales department and that they could guide me through the payment procedure of course this happend at a late hour, after 8:00 pm. I've replayed by e-mail the next morning, stating clear that I would not like to be called and I will not provide any ingo by phone to a person that I don't known. After a few hours I've purchased the same laptop from Curry's and guess what, my card worked perfectly fine, the payment was successful. By the evening I've received a SMS from my bank that my card was blocked for a suspicious activity and that I need to call my bank to verify some details. After calling my bank I've found out that my bank considered suspicious the attempts to pay on this website, therefore my card was blocked. Now I don't know how the payment process works on a website but I know that the bank takes precautions when payments online are made, I usually get a SMS from my bank yo let me know that a payment was made and if wasn't me that made the payment to call them asap, also in my bank app I can see at any moment if a payment was made and it's saying pending payment, that means that it's on waiting usually for 12-24 hours to be verified. Again, I'm not accusing the tiedex website since my purchase didn't went through but I do find it suspicious as my bank found it two, or maybe was my fault that I've tried multiple times to pay with no success and should have to stop after the first attempt when I've gor the message that my card couldn't be verified. I hope mu review will help other people in the same situation. The advice from my bank was to stop after the first attempt to pay if the payment come with an error message, since continuous attempts will lead to a blocked card.
I also hope that the sales department of this website will fix their payment method since it's creating problems and frustration to the buyers.

October 3, 2021
Unprompted review
TIEDEX LIMITED logo

Reply from TIEDEX LIMITED

I am sorry for error caused by payment card, Radar Fraud check Failed for several reason,

may be your

country ip and registed card ip not mached
Security Authorization Failed
Postcode check Failed
Road name check Failed
Delivery postcode Address, And Purchase IP Not Matched Under Minimum Term
Using Proxy Server or VPN

Overally You did not pass our security check As our minimum term, System will reject Automatically Even if you try many times

I am sorry We cannot Help In this stage as we work in safer environment more than 1000 succesfull transection without any problem,

if you have any issues we can give you Bank Transfer Details

thanks
reviews@tiedex.co.uk

Rated 5 out of 5 stars

good solid machine

received my pro sport rl rowing machine and was very impressed with the build quality ,very heavy in construction but folds up to be easily moved around or stored away.
i have started using it and is a very impressive rower with similar qualities to the much more expenive gym branded models.would highly reccomend this model.
only one gripe is the courier service as it didnt come with a 2 man team so the delivery driver was very apprehensive about getting it up steps but we managed it with no big issues .

September 27, 2021
Rated 1 out of 5 stars

It should be more clear that the parcel…

It should be more clear that the parcel comes from uk and your have to pay import tax

September 24, 2021
TIEDEX LIMITED logo

Reply from TIEDEX LIMITED

HI

Details Following Page, We Ship from UK Only, 99% UK Manufactures, High Quality Products, Top Heading Say Shipping From UK Only

shipping
https://tiedex.co.uk/pages/shipping

customs
https://tiedex.co.uk/pages/customs

thanks
reviews@tiedex.co.uk

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