Tiimely Home Reviews 

Tiimely have been so helpful and available from the beginning. They were quick to get everything assessed, including a formal valuation of the property and kept us informed of each process. Would highly recommend them.

I came to know about Tiimely home when I was looking for home loan with better interest rates.
Tiimely home team was pretty quick in checking my documents. Their service was great and team was very helpful while answering any queries.
TBH, if interest rates are lower as compared to big 4 banks, then it will always make a great experience.

Everyone at Timely was so supportive and easy to get in contact with. This made such a big step easy and much more manageable. I was recommended Tiimely from a friend and would recommend Tiimely to anyone looking at home loans.

Susie from Timely homes was simply amazing, she pulled out all the stops to help get pre approval before the auction. I thought I would not be able to bid and was so stressed. Susie was professional, knowledgeable and above all fast in turning around our application. I can't thank her enough.
Anna and Nick

The process was super fast, easy to communicate. Special thanks to Susie, who was well receptive of my circumstances, and addressed my needs very very quickly. Plus, the interest rate is very very competitive, and it offers an offset account with just an addition of $10/month, which is great. I am so glad that everything just went so smoothly. Thank you Timely Home. :)

Second time using Tiimely (formerly Tic Toc) for a home loan. Their rates are some of the best around, and the process is virtually seamless from start to finish.
Pros:
1. Quick unconditional approval once buying a property with conditional approval (ours took 1 business day after lodging contract of sale).
2. Customer service is prompt to respond, and phone calls generally within the vicinity of 10 minutes from start to finish to resolve any issues with minimal hold times.
Minus one star for the following:
1. pre-approval process initially flagged that we were unable to be approved, as it didn’t factor in that an existing loan would be paid out (even with lodging papers to show this). A quick call to customer support remedied this, however it would be better to escalate this for a person to review rather than an automated initial rejection.
2. Banking is via their online portal which redirects to Adelaide bank, so checking balances and making payments can be a bit tedious, as there is no app.

The whole application, approval and settlement process was seamless. The property valuation process was even expedited for me upon request.
I received the cheapest interest rate in the market at the time of applying and still believe it is the cheapest rate (5.94%).
The only downfall is the actual banking experience - you use the Adelaide Bank portal which doesn't allow for new technologies such as PayID and Osko, meaning transfers aren't instant and take around 24 hours to process.

We always pay more interest on our variable home loan than what they advertise online.

Also, they take out a portion of my salary from another bank and put it into our offset account every month. We transfer more than is required for the minimum monthly payment but the entire amount is not accessible to us for about a week which is quite annoying.

Application process was easy & quick - can't fault that - but once you're a customer you are stuck with the Adelaide Bank app which has awful functionality. No Osko, no digital wallet, payments take days to clear. Security is poor with no biometric or 2FA option.

If you need customer service you have to call, there's no chat or email option for current customers; hold times are long.

Also my card was compromised once and when it was cancelled as a result, they didn't tell me. Instead they sent my husband a text, even though it was my name on both the account and the card that was impacted.

Technology from 2010 and attitudes from 1950, not recommended.

Joined when they were known as Tic:Toc. Loan application process online was pretty good, and certainly better than most other banks. No issue there. The real issue came with the poor banking experience after. The banking experience (Internet Banking/App) is through Adelaide Bank, and honestly, its like banking back in 2008 . The banking app hasn't been updated for years, and had limited features. The Internet Banking portal was no better. Payments took days to come through (no OSKO). Overall communication was poor, and mostly relied on letters in the post, and at times have found the call centre to be rude. Unless they vastly over haul their ancient banking banking services, I wouldn't recommend.

Painless experience, easy application for refinance and cash out. Recommended.

From start to finish the whole process with timely was absolutely fantastic. Sara was an incredible credit assessor, super helpful, I had some tight deadlines and she went over and over to ensure my application was processed in a timely way. She was so friendly, knowledgeable and helpful - just a wonderful experience from Sara and now approved - excellent service being received from the rest of the team. Thank you for all your help and support

First time buyer here, the experience was a breeze thanks to a great customer service and guidance from Lailomaah, who made it simple and stress-free. Also, their rates were unbeatable.

Sara the credit assessor had been fantastic and has really guided me through the process of buying my first home that was off the plan. It's actually been 3 years since I first purchased the house and through to settlement today due to builder issues. She has been very helpful and easy to speak to. I hope to deal with her again in the future for my next home.

Tiimely Home's online loan application process was easy and fast. Their customer service team were also quick to respond to my phone and email queries along the way. Tiimely Home also provide industry leading competitive interest rates and loans with great repayment saving features.

Really simple and straightforward application process. No nonsense approach to the whole experience.

I could not have been more relaxed from when the application was submitted to the settlement date.

The app is a let down in that there isn’t one but there is a way to get an app on the iPhone. Still not ideal in 2024. But passable.

The whole online application process was straightforward and easy to provide supporting documentation and financial info, and our credit assessor Jarryd emailed us whenever he needed any extra info - I found this much easier than dealing with a broker! After a few days Jarryd gave me the option of ordering a valuation on our house and this was arranged within 24 hours, and then another 24 hours our finance was approved. From finance approval, settlement only took 3 weeks, and from initial application it was approximately one month. We were really happy with this, and I wish I had gone with Tiimely last time instead of through a broker, thinking a broker would make things easier. I was wrong about that, I can highly recommend applying directly through Tiimely rather than using a mortgage broker. The only very slight downside is that the website is very basic and there is no banking app. But honestly all I need to do is log in to check my payments are going in ok, it is set and forget so I am happy to pass on the fancy app when I am saving money with the lowest interest rate and no fees. Thank you Tiimely I am very grateful!

Have borrowed prior with TicToc, and have had no hesitation in returning to Tiimely. Being an affiliate of Bendigo Bank, customer service is no nonsense and much better than the big banks.