i was bricking it that the glasses would never arrive, but they did, ten days after i ordered — so it seems this IS a legit company. however, they don't feel like £100 glasses. the frame is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tijn's customer service is excellent. They initially sent me the wrong lens by mistake. I contacted them, and they immediately sent a replacement. You can tell they care about their customers and go t... See more
Black and square will never go out of style. I like that the arm is metal with engraving, which adds another level of elegance. I don't even feel the glasses on my nose, they're super light.
I love my glasses! I wear them everyday and get compliments all the time. There was slight weirdness during shipment. their 3rd party company shipped to my city in CA but it took an extra week to deli... See more
Company details
Information provided by various external sources
TIJN®, the next generation eyewear brand, well designed and crafted. Free prescription lenses & worldwide shipping.
Contact info
United States
- tijneyewear.com
3.4
Average
394 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pleasant Experiences
I recently bought Helka and Libby shoes but ordered the wrong size. I contacted customer service who were very helpful, pleasant to work with, and are kindly resending the correct size. I had a great experience with them and look forward to receiving my shoes!
November 13, 2021
Unprompted review
My recent experience with TIJN has been…
My recent experience with TIJN has been great and their customer service has been superb. Alex in customer service is who you want to speak with — so accommodating and understanding. I will definitely be a returning customer because of their customer service. Thank you — customer service is what sets companies apart from the rest. With love, Steff
November 12, 2021
Unprompted review
A return ended our beautiful relationship
I loved them until I needed to return glasses it was horrible process and pretty much I’m screwed with an ugly ass pair of sunglasses and will never recommend to people again
November 6, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Such a garbage company
Such a garbage company, they said they mailed the shoes and but didn’t, I finally convinced them to send me the shoes. They were not the same Color as the images, the sizing was waaay off, over an inch too small and just general for the price they look like trash and now they are claiming “internal shipping too complex” so they are not sending me a shipping level and charging me a fee once the shoes are returned. It’s my fault I should have read the review first. Such a frustrating waste of time and money.
September 28, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize for any delay in receiving your order. While we strive to ensure timely delivery, occasional delays may occur due to high demand, customs processing, or carrier issues beyond our control.
We are actively working with our logistics partners to improve delivery times and prevent future delays. If your order is still in transit or you need further assistance, please contact us, and we will do our best to assist you.
Thank you for your patience and understanding.
Best regards,
TIJN
wavy experience with a happy ending
I had a wavy experience with a happy ending that TIJN made possible through their great customer service! I ordered glasses, they took a while to ship and i was getting antsy. I contacted them only to find out the order should have arrived a week ago! It got stolen off my front step! I contacted TIJN and they said they would make me a new set free of charge and they showed up at my door in less than a month! Im so happy, i love the look of the glasses and the quality of the make!
September 6, 2021
Unprompted review
SCAM ARTISTS charged my credit card twice $530!!!
I ordered 2 pairs of Rx glasses from TIJN and within 30 minutes, I received an email from TIJN stating that the order was cancelled because the payment didn't go through. Confused by this, I emailed TIJN and they confirmed the payment cancelled in processing (what ever that means). I thought ok, the first order cancelled for technical reasons, or whatever- so I placed the same order the next day for 2 pairs of Rx glasses. Meanwhile, I check my account and the first payment that was supposedly cancelled, had indeed processed my account was charged $265. I originally thought the total purchase price was outrageous for Rx glasses, since the frames I purchased was $30 and the other $80! I emailed them again (which is the only way to contact TIJN customer service) and told them that the first charged cleared my account and to cancel one of the 2 orders. They stopped responding and now I'm out $530 and zero glasses! Do not order from this company, or trust your credit card/money with this scamming company!!!!!!!
August 27, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
I’ve purchased from Tijn twice so far
I’ve purchased from Tijn twice so far. Early last year, I bought a pair of frames from them and they were great, though the shipping had some issues and it took weeks to get it.
Most recently these frames broke, and I decided I’d purchase another pair but with a prescription. It took about a week for the processing, then another 10 days to get it. The frames are beautiful and they got the prescription totally right.
I would definitely recommend them, as the frames don’t feel cheap at all. Though only con is the shipping but that’s about it.
August 22, 2021
Unprompted review
Never got my order! Bad customer service!
Never got my Package! Don't buy there anything!
Very poor customer service! Have no longer answered me with my problem. Employees were too stupid to write my address correctly on the package and therefore the package has automatically gone back. I wanted to order the shoes again, but they did not send them. Had to pay with Paypal before and now I get my money back!
August 6, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Quality issue - no refund
Refuse to refund . I have a serious quality issue with my lenses and can’t see out of them. They haves lines all through them …not surface scratches. Very disappointing. Also there is no where to leave or read a review anywhere on their site ….
August 1, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
DO NOT USE THIS SCAMMING COMPANY!!
DO NOT USE THIS SCAMMING COMPANY! I wanted to return a pair of sunglasses and they told me I would have to pay $125 for shipping and I only paid $70 for the glasses!! Shocking customer service.
July 27, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Company refuses to give refunds
I ordered two pairs of prescription glasses. TIJN sent two flimsy pairs that were the wrong prescription. Their return process is beyond difficult, and they only refund the cost of the frames, even if they were the ones to send the wrong prescription. DO NOT WASTE YOUR MONEY HERE.
July 22, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Do not be tricked into purchasing items…
Do not be tricked into purchasing items from here. They advertise easy return, but even if you commit to returning the items by paying for shipment to their labs in China you will not get a refund if they are prescription. I understand this policy to some degree, but when the quality of the product is poor and they do not offer opportunities to sample the product beforehand, it is clear it is a scam.
July 21, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
110% the worst customer service I have…
110% the worst customer service I have ever had. Right after I placed my order I realized I had entered my prescription incorrectly. I immediately emailed them asking them to change the prescription to what is actually supposed to be. I got an automated email saying will get back to you. They never got back to me I had to reach out to them on Facebook just to even get a connection. They refused to change the prescription because my order was already “made” which I knew was not true because every time I checked it said “still processing”. I emailed them MANY times and got the same BS answer. Then they just assumed I didn’t even want the glasses and didn’t ship them but kept my money. I had to ask them to ship my glasses even though the order was still wrong and was never made. I placed my order on 5/27 & received the glasses yesterday on 7/21. I would not recommend this company to anyone. Save your time & money by avoiding this company!
July 21, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Worst customer service
I purchased some sunglasses 10 days ago and was just j formed today that they are out of stock in the product. I cant believe the unprofessional ethics of this company and for sure wont be recommending their products anytime soon. Their costumer service is a joke and would urge any body who is thinking of purchasing from them to not waste their time pr money. I spent money in a product they don't even have just to be informed of this 10 days later. Unbelievable.
July 16, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Poor quality, bad customer service
I've spent my entire adult life working in various service jobs so I know what it's like to deal with unreasonable customers who don't do their part to understand policies and I hate leaving reviews like this. Bottom line: be very careful when buying from this company. I ordered shoes from them and I did my best to scour the internet for reviews since the shoes aren't cheap and their website doesn't really have anything but sponsored content from pseudo-influencers. But I loved the way the shoes looked and I was starting a new job that I wanted to have a variety of business casual looks for. The shoes are too small and the material is so cheap and thin you can see all the bones in my feet. I wish I'd found this page before I purchased since yes, they make you pay for return shipping to China and it costs over $70. Their customer service also became very slow and unresponsive when I started asking for assistance.
July 11, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Scam and Poor Service
Scary ... this is probably the worst customer service experience I've ever had. The company promises to ship within 3-5 days for non prescription glasses and 5-9 for prescription pairs. However, it's been 27 days and my order is still processing, without any explanation for delay. I reached out several times through every possible way to reach them (IG, FB, email...) but they kept sending a robotic response that my order would ship soon. I started to get scared that it was never coming and had to report them to PayPal. Do not purchase with this company unless you're spending very little money and don't mind the risk of not getting the item. It's really not worth it and if Daiana is your customer service representative, beware.
July 1, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Don't waste your time and money
Don't waste your time and money.
Placed order on 05 Jun and received tracking info on 29 Jun. what's worst, they gave me the wrong tracking number which shows the package delivered to other province on 11 Jun.
July 1, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize for any delay in receiving your order. While we strive to ensure timely delivery, occasional delays may occur due to high demand, customs processing, or carrier issues beyond our control.
We are actively working with our logistics partners to improve delivery times and prevent future delays. If your order is still in transit or you need further assistance, please contact us, and we will do our best to assist you.
Thank you for your patience and understanding.
Best regards,
TIJN
Delays and poor customer service
10 days after the purchase my order is still being processed. The response of the customer service representative does not show any sign of regret about the delay. The company must reconsider the way they do business - this is a poor level of service. I should have spent 5 minutes reading reviews before I bought anything from them. I hope TIJN does better and restore trust of their customers. Regards and respect, Andrey
June 17, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Catfish
Imagine thinking you're going on a date with Aquaman, but then all of a sudden (17 days later) Spongebob shows up on your doorstep.
Quality of the specs is poor. Design is not refined at all and the part that rests on your nose bridge is litteraly made of gold colored plastic. Also lousy customerservice, I tried to cancel my order because I found out that they are located in China after I made a purchase, but they only would give me back the money for the frame.
June 11, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
Very poor quality no customer service
Very poor quality, super thick lenses. Got in touch with them through several channels: email, fb and instagram. No response. Sent pictures and comparisons with my old lenses and just asked for a refund for the lenses since I had to go to my local optician to get new lenses fitted. Not a word back. Please don't buy here, it's a horrendous company. Go to you local optician.
June 6, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
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