i was bricking it that the glasses would never arrive, but they did, ten days after i ordered — so it seems this IS a legit company. however, they don't feel like £100 glasses. the frame is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tijn's customer service is excellent. They initially sent me the wrong lens by mistake. I contacted them, and they immediately sent a replacement. You can tell they care about their customers and go t... See more
Black and square will never go out of style. I like that the arm is metal with engraving, which adds another level of elegance. I don't even feel the glasses on my nose, they're super light.
I love my glasses! I wear them everyday and get compliments all the time. There was slight weirdness during shipment. their 3rd party company shipped to my city in CA but it took an extra week to deli... See more
Company details
Information provided by various external sources
TIJN®, the next generation eyewear brand, well designed and crafted. Free prescription lenses & worldwide shipping.
Contact info
United States
- tijneyewear.com
3.4
Average
394 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please don't waste your money here...
A few months after I bought the glasses, the lenses popped out of the frame and peeled off of the metal frame.
They initially promised a refund of the frame and said the lenses were non-refundable after a one-year warranty.
So, I asked them to check it as it hasn't been a year since I bought it. A week later I got an absurd reply saying that both the lens and frame were non-refundable.
I ask them to explain why the decision suddenly changed, but I haven't been contacted since.
They only way to contact them is by e-mail, and if they cut off contact, the consumer will not be able to find a way to contact them.
I regret not looking for reviews before buying.
If I did, I wouldn't waste my money and I wouldn't feel cheated by a low quality product.
June 4, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
Recently ordered two pairs of shoes…
Recently ordered two pairs of shoes from Tijn . The company was very good in their communication, letting me know that the shoes would be coming a little bit later than expected. When they arrived they were as adorable as I hoped they would be. And super comfortable, especially the high tops!!
June 4, 2021
Unprompted review
Ordered my glasses with prescription and blue light
Ordered my glasses with prescription and blue light. When I incorrectly filled out some info they contacted me to let me know it may be wrong - I told them what it should have been and they amended this for me which was super helpful. Delivery took a while but was fully expected due to overseas/covid/holidays etc. They arrived last night and they are perfect prescription, perfect fit and the correct style as ordered. Super happy! Hope they last! Would defo recommend.
June 2, 2021
Unprompted review
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
The return cost is absolutely ridiculous. They make you pay return shipping fee which is crazy expensive and internationally. Quality for the price is not good at all. Please don't buy anything from this company
May 27, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. ALL RETURNS ARE TO CHINA—AT YOUR EXPENSE. There is no U.S. distribution.
I bought shoes that look nice. But the sizing is off and the manufacturing is cheap. I sent pics to show that the product doesn’t fit correctly and was told to SHIP BACK TO CHINA AT MY EXPENSE!!
My next step is to file a complaint with my credit card company who will contact the seller.
May 18, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
This company is a rip off!!!
All their products are cheap made in china quality which is fine but considering their advertisement and pricing does not reflect the quality of their items it is really deceiving. The ring they sent me was actually bent and the gems were wonky. I also ordered a size 9 pair of boots even though I am a size 8 and they were way too tight. I compared these shoes with my sisters size 7 shoes and they were exactly the same size as a 7. Their sizing is completely messed up. I do not recommend this site.
May 18, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
Use at your own risk
I purchased a pair of glasses from TIJN after seeing all of the ads on social media. I was really attracted to all of the different styles of frames they had; however something was suspicious. It seemed too good to be true. I ordered a pair of glasses before reading any other reviews. Fortunately, the glasses came with the correct prescription and they are gorgeous. They fit well and are nice and light. One big downfall: I've only had them for a few months and they are already starting to break. The frames are unbelievably cheaply made, which I guess explains why they are so cheap in the first place. I haven't been doing anything other than sitting at home (due to pandemic) and I was really hoping these glasses would last longer than a couple of months. When i am working, I work in a labor intensive job and normally my everyday glasses would suffice but these wouldn't last one day. I had to get another pair of glasses for work. I guess my final take would be... seems like this company is a scam. I got kind of lucky and have a decent pair of nice glasses that I can only use at the office/at home. Definitely use this site at your own risk. PS: I'm not an influencer either.
May 16, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
READ REVIEWS BELOW. DON'T BUY
READ REVIEWS BELOW. DO NOT ORDER FROM THIS COMPANY. You get sucked in by how good the glasses look on Instagram. I ordered a prescription pair and when I received them (after a month later) they are appalling quality and totally the wrong prescription so I can't even wear them. When I asked for a refund their solution was for me to go in to an optician and get them to confirm it is the wrong prescription, something i'm not willing to do in the pandemic as you need an appointment. After chasing them they're now ignoring me and refusing to give a refund. I've wasted £60 which is not cheap. Another company that I said I wanted to exchange the product they said just keep it and they didn't need it returned and give it to a friend or something. That's the customer service that you should aim for. This is terrible and I'm extremely disappointed.
May 16, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I ordered a pair of shoes from their TIJN Homelife company. I read the return policy that's very long and rambling, and it sounded like they issue a refund+way to return the shoes. WRONG. The rambling was just deception. The shoes didn't fit right and the heel seems cheap to me, so I initiated a return. Turns out you have to return them directly to a man in China, ON YOUR OWN DIME. The shoes cost US $70 and the cheapest shipping I could find cost US $66. Do not buy from this company.
May 11, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
I LOVE my new glasses
I LOVE my new glasses, they are the same as I saw in the webpage. I will buy more glasses on this brand! 100% reliable!
May 9, 2021
Unprompted review
SCAM****DO NOT ORDER FROM TIJN****SCAM
****DO NOT ORDER FROM TIJN****
(I promise I'm not an *sshole)
I only left a star because it required me to in order to make a post... This is my first time leaving a review for ANY establishment, so please take this seriously.
I am unsure if this company is fake (it has no contact number or additional information to prove otherwise), or just ill-equipt to handle invoices and orders appropriately/in a timely manner. Tijn has truly surprised me with their business ethics, or I guess I should say, lack thereof.
I will leave a summary of my experience below, should you have more inquiries.
"This is the worst experience I have ever had ordering anything online. I sent my full spectacle prescription as an attachment to avoid any conflict because I lost mine and I need them to drive. Almost a week later, they messaged me about my pupillary distance (which was not included in the order form). I went back to look at the site and there was no place to enter this information. I had to go back to my optometrist and sent that information in the same day. A few days later, they told me that they would not be able to make glasses for me with the light-responsive feature. I asked them to switch to light-responsive and/or remove the feature and apply the difference to immediate shipping costs. They then told me they canceled my order and I would receive a refund in 7-9 business days. It has been 14 days and I'm still unsure if I'll receive glasses or a refund."
TIJN- What if I killed someone because I cannot see at night? Who's fault would that be?
Luckily, I won't drive until this issue is resolved.
Be well, but first be better,
-Cortney Carlsen
May 7, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
I would give 0 stars if it was an…
I would give 0 stars if it was an option. I ordered prescription glasses and they came broken, missing screws, and unwearable. They sent me a replacement but they didn’t put my prescription in them. After waiting for 2 months and still not having a wearable pair of glasses, I finally requested a refund and they told me that since I had received a replacement (without a prescription) they wouldn’t not refund me, BUT, I could take the broken pair and the non-prescription pair to a local store to have the lenses swapped, at my own cost. Unbelievable.
April 23, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
Horrible quality
Horrible quality, and you have to pay for the shipment if you want to return the item. They ask you to return it to their lab in China. I will never buy from this company again.
April 20, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
I have glasses 4 months and they are…
I have glasses 4 months and they are broken and no one wants to fix them
April 14, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
Charged me for a cancelled order
Cancelled a duplicated order three weeks ago with confirmed email of cancellation , and now they’ve decided to ship the cancelled order. And have charged me £70!!! And wants my “understanding” that they cannot refund me. What nonsense!!!. Will never order again.
April 14, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely regret that your experience with TIJN was not satisfactory and apologize for any inconvenience caused.
We take quality and service seriously and are working to improve both product accuracy and delivery efficiency. While minor differences in product appearance can occur due to screen settings and lighting, we strive for the highest accuracy. Additionally, we are actively enhancing our shipping processes to minimize delays.
Our customer service team will reach out to assist you. Thank you for your feedback—it helps us grow and improve.
Best regards,
TIJN
DO NOT BUY ANYTHING FROM THIS COMPANY!
DO NOT BUY ANYTHING FROM THIS COMPANY!
Their return policy says they take returns. You have to pay for the return to CHINA! Which is very expensive.
Do not buy from this company!
April 8, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Buyer Beware!!
Buyer Beware!!! I ordered a pair of shoes that did not fit and they wanted me to return them to China which was going to cost me over a $100 from the US. Or almost double the cost of the shoes.
March 31, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Placed an order with this company over…
Placed an order with this company over a month ago. They took the money, and I have received nothing from them. When I first emailed I was told the items were unavailable and they would let me know when they became available. That has not happened and they are no longer answering requests for information.
DON’T WASTE YOUR MONEY!!
March 27, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely regret that your experience with TIJN was not satisfactory and apologize for any inconvenience caused.
We take quality and service seriously and are working to improve both product accuracy and delivery efficiency. While minor differences in product appearance can occur due to screen settings and lighting, we strive for the highest accuracy. Additionally, we are actively enhancing our shipping processes to minimize delays.
Our customer service team will reach out to assist you. Thank you for your feedback—it helps us grow and improve.
Best regards,
TIJN
Great quality and gorgeous glasses
Great quality and gorgeous glasses. Perfection and professionalism!
March 27, 2021
Unprompted review
-1 stars should be an option.
Firstly I take responsibility ordering without researching the brand enough. I quickly gathered from other reviews that all is not as it seems. They contacted me regarding a mistake they made to my order, I took this opportunity to cancel as no payment had gone through. Then I was met with radio silence. I contacted the social media platforms who deleted comments ect. In the end I had to bombard them with negative reviews to get a response. Which was automated and made no sense. I had to threaten trading standards to be heard. Shouldn’t have had to go that far...lesson WELL learned.
March 24, 2021
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely regret that your experience with TIJN was not satisfactory and apologize for any inconvenience caused.
We take quality and service seriously and are working to improve both product accuracy and delivery efficiency. While minor differences in product appearance can occur due to screen settings and lighting, we strive for the highest accuracy. Additionally, we are actively enhancing our shipping processes to minimize delays.
Our customer service team will reach out to assist you. Thank you for your feedback—it helps us grow and improve.
Best regards,
TIJN
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