Still not received my withdrawal. Its been one week since I tried withdrawing. Its so stressing me out
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Review summary
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What people talk about most
Reviews shaping this summary
See it’s a weird one this site is as I’ve won in the past on Tikitaka and they have paid me out on the 5th day of the withdrawals I’ve won a few times and received my funds now all of a sudden it’s ta... See more
Company replied
My experience with this casino has been absolutely awful. Withdrawals take more than 7 days with no clear answers. Every time I contacted support through live chat, I kept getting the same empty repl... See more
Company replied
I gave you before 4 stars and regret.im waiting for my withdrawal 7 day amount of 500£.support via email just ignoring,no answer at all.support live chat same answers copy paste.we send message to fin... See more
Company replied
1.8
Poor
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Listen to the reviews I’ve just been…
Listen to the reviews I’ve just been blocked off this site for no reason and I’ve been using it all day won some money which should be on my balance, I can’t access the site I want this sorting or I’ll be taking this to odmaston, funny i can’t get bk on the site now just cause I’ve won abit off money 👀😂 just a quick update my withdraws been completed will hopefully arrive in my bank by Monday as I know it’s a weekend mine took 2 days but I am a VIP will put 4 stars when it’s arrived in my bank
March 20, 2025
Unprompted review
Reply from Tikitaka
Dear Chris,
Thank you for sharing your experience. We truly apologize for the inconvenience you’ve faced and understand your frustration. We're happy to hear that your withdrawal has been processed, and we hope it arrives smoothly by Monday. We always strive to provide a transparent and reliable experience, and your feedback helps us improve.
If you have any further concerns or need assistance, feel free to reach out, and we'll be happy to help.
Kind regards,
TikiTaka Team
Shocking my accounts blocked for no…
Shocking my accounts blocked for no reason. I want a refund
March 18, 2025
Unprompted review
Reply from Tikitaka
Dear Yasmin,
Thank you for taking the time to share your feedback. We are very sorry to hear about the trouble you’re experiencing. We absolutely understand how frustrating this must be and would like to look into it for you.
Please get in touch with us at support@tikitaka.com so we can review your account and help resolve this as quickly as possible.
Kind regards,
TikiTaka Team
I have been waiting for 5 days for…
I have been waiting for 5 days for withdrawal to be looked at to then go on account for it to be back on my balance it has been ok you taking over £500 out my account for last 6-7 weeks this really does need addressing please as the money is mine which I won on a football bet
March 16, 2025
Unprompted review
Reply from Tikitaka
Dear Terence,
Thank you for reaching out and sharing your experience. We completely understand how important it is for you to have this matter resolved quickly. Waiting several days without clarity is not the service we want to provide.
Please contact us at support@tikitaka.com so we can personally review your case and ensure everything is properly addressed.
Thank you again for your patience and for bringing this to our attention.
Kind regards,
TikiTaka Team
Tiki Taka got my last review removed
Tiki Taka got my last review removed.
They still haven’t replied to my last email.
Money stolen a month ago from my balance.
I have replied to Trust Pilot with my evidence so my last review should be back online soon.
Please stay away from this fraud company.
You won’t get your withdrawals and your money will disappear
Update: TrustPilot reinstated my last review as I sent them my evidence
March 18, 2025
Unprompted review
Reply from Tikitaka
Dear Gurpreet,
We’re very sorry to hear about your experience and the concerns you’ve raised. Please know that we take these matters seriously and would like to look into your case as a priority. If you haven’t already, we kindly ask you to contact us again at support@tikitaka.com so we can investigate your account and assist you properly.
We understand how important it is to feel safe and supported, and we are here to help resolve this.
Kind regards,
TikiTaka Team
Skam… 400£ disappeared from my balance…
Skam… 400£ disappeared from my balance … they are thieves…
March 17, 2025
Unprompted review
Reply from Tikitaka
Dear Ana-Maria,
We’re really sorry to hear about the issues you’ve experienced with your balance, and we understand how frustrating this must be. Please know that we take such matters very seriously and want to investigate this for you.
Kindly reach out to our support team at support@tikitaka.com with the details of your issue, and we’ll ensure this is looked into as a priority.
We appreciate your patience, and we are here to help you resolve this.
Best regards,
Tikitaka Team
My withdrawal?!
I try this company and after 6 days they still not approve my withdrawal only 500 euro, they keep sending automated templates messages with excuses, this is ridiculous! Someone in the regulatory bodies should take them to court!
March 12, 2025
Unprompted review
Reply from Tikitaka
Dear Dri,
We’re truly sorry to hear about your frustration and understand how concerning this situation must be. Please know that we take all withdrawal issues seriously and are committed to resolving them as swiftly as possible.
If you haven’t already, please reach out to us directly at support@tikitaka.com with your account details. Our team will prioritize your case and work to resolve the matter for you.
Thank you for your patience, and we look forward to assisting you.
Best regards,
Tikitaka Team
You can’t withdraw your money at once…
You can’t withdraw your money at once it only let me do £500 but still have a balance of £14000 what can I do to solve this problem
March 11, 2025
Unprompted review
Reply from Tikitaka
Dear Babur,
Thank you for reaching out. Our policy implements withdrawal limits based on your account level, which may be why you are experiencing a restriction on your withdrawal amount.
To help you further, please contact our support team at support@tikitaka.com, and we will be happy to assist you with understanding your account level and the steps you can take to increase your withdrawal limit.
We appreciate your understanding and are here to help resolve this for you.
Best regards,
Tikitaka Team
Along with other people I would be…
Update 24 March
Still not closed asked about 10 times to close
Update still not closed after another two emails
They ask for confirmation but never close it
eah date 18/03 Now asked four times to close my account and still not closed
Now asked seven times about the bonus and still being ignored.
Just shows how useless this site is, imagine if you were discussing winnings and they just ignored you.
Cannot even get my account closed now as they don't respond to emails and live chat are useless.
Definitely one to avoid I have contacted help five times now and just been ignored.
Yet another email saying you have a bonus but when depositing surprise no bonus.
Along with other people I would be interested to know if they do actually pay out.
Mine has been sitting there 3 days now I don't have a good feeling about this casino so will not be using in the future.
They advertise false bonus offers eg deposit x amount and get 50% bonus. What they don't tell you is that is has to be over 40 GBP to qualify.
You ask three times to see the T and Cs for the bonus but they don't respond.
Definitely one to avoid
March 10, 2025
Unprompted review
Reply from Tikitaka
Dear Andrew,
We are very sorry to hear about your experience, and we understand your frustration. It’s concerning to hear that your account closure request and bonus concerns have not been addressed promptly. This is certainly not the level of service we aim to provide.
Please contact us directly at support@tikitaka.com, and we will prioritize your request for account closure and ensure that your concerns are fully resolved. We apologize for any confusion regarding the bonus terms, and we will make sure to clarify everything for you.
Your feedback is valuable to us, and we are committed to improving our service.
Best regards,
Tikitaka Team
They take an actual 3-4 days but they paid
I must modify my previous review.
I have received my withdraw. I’m not saying it was fast but I did get it after 4 days!
Are they trying to play with the fact that addicted or problem gamblers will be tempted to reverse the withdraw ! Very possible but at this point it’s a personal decision to do it or not !
I was positive I would never see the money and to my biggest surprise the money was sent to me on a Sunday morning 5 am witch is 10 am UK time.
Stay patient ! They do pay
March 4, 2025
Unprompted review
Reply from Tikitaka
Dear Marc-Andre,
Thank you for updating your review, and we’re pleased to hear that you’ve received your withdrawal! We understand that waiting can be frustrating, and we appreciate your patience throughout the process.
We also want to assure you that we take responsible gambling seriously, and we always encourage our players to make informed and thoughtful decisions. If you ever have any concerns or questions, don’t hesitate to reach out.
Thank you again for your patience, and we’re happy to hear that your funds were received.
Best regards,
TikiTaka Team
Almost 2 months now and they are still…
Almost 2 months now and they are still not giving me my winnings! Support have blocked my emails!
Scam artists!
DO NOT DEPOSIT WITH THESE THIEVES
Just waiting for the generic response to be added to this in a few days as standard
February 1, 2025
Unprompted review
Reply from Tikitaka
Dear Lee,
We are truly sorry to hear about your experience, and we understand how frustrating this situation must be. Please know that we take all concerns seriously, and we are committed to resolving any issues related to withdrawals.
Our standard withdrawal processing time is up to three business days, and if there have been any delays, we apologize. We want to assure you that we do not engage in any form of scamming. If you feel your case hasn’t been handled properly, we encourage you to contact us directly at support@tikitaka.com so we can investigate and resolve your situation as quickly as possible.
We appreciate your patience,
TikiTaka Team
Scammer site with withdraw excuses
They are stalling withdraws and tell excuses for not paying winnings. Completely scammer site. Please avoid
February 28, 2025
Unprompted review
Reply from Tikitaka
Dear Paananen,
We are truly sorry to hear that you've had a negative experience with your withdrawal. We understand your frustration, and we assure you that we do not engage in any form of stalling or withholding winnings. Our standard processing time for withdrawals is up to three business days, and we are committed to ensuring that all requests are handled fairly and promptly.
If you feel there has been an issue with your withdrawal, please reach out to us at support@tikitaka.com, and we will investigate your case immediately to resolve it.
Thank you for your understanding,
TikiTaka Team
Withdrew money 2 days ago it’s it’s…
Withdrew money 2 days ago it’s it’s still not been reviewed when am I goin to get my money
February 21, 2025
Unprompted review
Reply from Tikitaka
Dear Brandon,
Thank you for reaching out. We understand how important it is for withdrawals to be processed promptly. Please note that our standard processing time for withdrawals is up to three business days. We are working hard to ensure all requests are handled as quickly as possible.
If you have any concerns or need further assistance, please feel free to contact us at support@tikitaka.com. We appreciate your patience and understanding, and we’ll notify you once your withdrawal is processed.
Best regards,
TikiTaka Team
Withdrawal hell
I liked the slots on this site.and deposited £20 won over £1000 so thought great,let’s withdraw 🙈.
I could only withdraw £500 at a time so from the 14 th of Feb I have withdrawn £500 and still waiting.
Contacted chat on numerous occasions and just flogged off with the same response,delays in finance department.
Today I have found out the finance department doesn’t even work weekends,what kind of casino treats their players like this with withdrawals.
Tikitaka that’s who.
Update.
I got fed up waiting on withdrawal so cancelled withdrawal and lost the money apart from £50.
I’ve now been told problem with withdrawal method,even though this is what I deposited with.
Now telling me to use bank transfer,so I’ve done this and now I have to wait the so called 3 working days again.
So much for being prioritised.
February 14, 2025
Unprompted review
Reply from Tikitaka
Dear James,
Thank you for sharing your experience with us, and congratulations on your big win!
We are truly sorry for the delay in processing your withdrawals and for the inconvenience this has caused. We understand how frustrating it must be to wait for your funds, and we sincerely apologize for any miscommunication you've encountered regarding the finance department's working hours.
Please know that we are working on improving our withdrawal processes to make them faster and more efficient. We appreciate your patience and understanding while we work on resolving this issue.
If you'd like immediate assistance, please don’t hesitate to reach out to us via email or chat, and we'll ensure your case is prioritized.
Thank you for your feedback,
The TikiTaka Team
Tikitaka 5/10
Good selection of my favourite games and providers.
For the Pragmatic games I used a VPN to enable the quick spin and bonus buy features of you are in the UK.
RTP is better than a lot of the sites I play.
Bad stuff - had a few issues with deposits not appearing in my gaming account after leaving my bank account, still waiting 7 days later for the last deposit to reappear in my bank.
Withdrawals do go through if you have enough patience to wait about 5 days and can resist not reversing pending withdrawals (Mark of a casino that preys on gamblers with a gambling problem).
Online help is generally quick and moderately helpful until you try and close your account, if you want to close it they will tell you to contact support by email, I have sent 3 or 4 emails to get my account closed but they never respond, this ties in with my previous theory (preying on gamblers with a problem).
Problems aside it is still one of the better sites not on Gamstop. 5/10
February 22, 2025
Unprompted review
Reply from Tikitaka
Dear TC,
Thank you for your honest review and for sharing both the positive and negative aspects of your experience with us. We're glad to hear that you enjoy our selection of games and providers!
We sincerely apologize for the issues you’ve encountered with deposits, withdrawals, and account closure. We understand how frustrating these issues can be and we are actively working on improving our payment processes to ensure quicker and more reliable transactions. As for closing your account, we take that matter seriously and will escalate your request to make sure it's handled promptly.
Please don’t hesitate to reach out to us via email or chat so we can look into your specific case and assist you with a resolution. We value your feedback and hope to provide a better experience in the future.
Thank you for your understanding,
The TikiTaka Team
I ve made a withdrawal at 12/2 since I…
I ve made a withdrawal at 12/2 since I ve deposit a lot of money . And for 11 days now nothing !
cheap excuses from the automated response client support that they are very busy to proceed for giving my money !!!!!
It’s been 11 days and if they are not gonna give me my money I will proceed to every legal right to take my money back .
Be careful don’t PUT your money there !
Watch out
February 21, 2025
Unprompted review
Reply from Tikitaka
Dear Αλεξανδρος,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience and the negative experience you had with us.
Your feedback is very important, and we want to assure you that we take it seriously.
Our goal is to provide a trustworthy and enjoyable gaming experience for all our players. We understand your concerns and are here to help resolve this matter.
Please reach out to us directly at support@tikitaka.com with your account details so we can investigate your case further and ensure your winnings are processed correctly.
We appreciate your patience and understanding as we work to make things right.
Thank you for giving us the opportunity to address this situation.
Kind regards,
TikiTaka.com Team
Worst online casino
Of all the online casinos I have tried, this is by far the worst!! No game safety measures such as limits. no real time payment. Too many cancellations during withdrawals. Customer service is also very poor.
February 1, 2025
Unprompted review
Reply from Tikitaka
Dear Michael,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience with us hasn't met expectations. We understand how important it is to have a smooth and reliable service, and we're actively working on improving our withdrawal processes and customer support.
We appreciate your comments regarding game safety measures and will definitely take them into account as we continue to improve our platform. Your satisfaction is important to us, and we hope you'll give us another chance to provide you with a better experience in the future.
Best regards,
The TikiTaka Team
Does anyone ever receive there…
Does anyone ever receive there withdrawals? Mines been pending for 8 days now. Every time
I try and contact them by live chat they tell me the same thing that’s it’s in a queue for processing or there has been a delay in processing, which is obviously a complete lie. I don’t believe they have any intention of paying out any of the money. What’s annoying me aswell it’s not a small some of money either it’s in the region of £1900. Obviously been scammed. If any of you have ever received your withdrawals even if it has taken a long time please leave a review I’d like to know. Completely refusing to pay out my money what an utter disgrace I can’t believe they get away with this it’s sickening they shouldn’t be allowed to operate.
February 10, 2025
Unprompted review
Reply from Tikitaka
Dear Reiss,
We’re truly sorry to hear about your experience, and we understand how frustrating it must be to wait for your withdrawal. Please rest assured that we are committed to resolving this issue as quickly as possible. Delays in processing can sometimes happen, but that doesn't excuse the inconvenience you’ve faced.
We take your concern seriously and are currently looking into your case to ensure everything is handled appropriately. Your feedback is important to us, and we are working hard to improve our processes.
Please bear with us while we resolve this for you. We appreciate your patience, and we're doing our best to make this right.
Best regards,
The TikiTaka Team
I've been waiting since the 10th…
I've been waiting since the 10th February for my withdrawal first time it was cancelled due to an error on there financial payments
Then second time they said bank sent it back I contacted the bank they have not received nothing
I've sent loads of emails all saying the same be patient it's in a queue then it gets declined
Stay clear there quick to take your money but I feel this is a scam and 9 days on still not received it,well 3rd time they have declined my withdrawal let’s try again!!!!!!!and again I’ve been told to do bank transfer I have every conversation with customer services and all my emails and every lame excuse going,I have friends who are solicitors in the Philippines that is going to processed in legal action if it’s not sorted in the next 24 hours and if I do receive my funds then I will update a review
Update after numerous emails chats live still the worst site ever they have know every lame excuses possible
I eventually after 14 days and being declined and cancelled saying it’s the bank?then it was the financial error everything you can think of,changed my payment method to bank transfer on the 20/2/25 and it was completed 21/2/25 and in my bank on the 24/2/25
So I know it’s frustrating but don’t give up because this is what they want you to do,I’m not changing the stars on this because it’s a bad site
I HOPE THIS HELPS SOME OF YOU GET WHAT IS RIGHTFULLY YOURS
Fingers crossed for you all
February 10, 2025
Unprompted review
Reply from Tikitaka
Hi Teresa,
Thank you for taking the time to share your experience. We're deeply sorry to hear about the challenges you've faced with your withdrawal. We understand how frustrating this situation must have been, especially with the delays and the repeated issues you've encountered.
We're glad to hear that your withdrawal was eventually processed, though we certainly regret the frustration it caused you along the way. Rest assured, we take these matters seriously and we are always working to improve our processes to ensure better experiences for our customers.
We also appreciate your patience throughout this situation and hope that your future transactions go smoothly. Thank you for your feedback, and we’ll continue to improve our service to avoid such issues in the future.
Best regards,
The TikiTaka Team
Poor withdrawal system
Been waiting over 4 days for my withdrawals now and keep getting the same generic response from the live chat
February 11, 2025
Unprompted review
Reply from Tikitaka
Dear Sean,
We apologize for the delays with your withdrawal and understand how frustrating this must be. We know that waiting for your funds can be stressful, and we sincerely regret that you’ve only received generic responses so far. Rest assured, we’re actively working to resolve the situation and ensure your withdrawal is processed as quickly as possible.
We appreciate your patience and understanding during this time.
Best regards,
The TikiTaka Support Team
Absolutely furious
Absolutely furious! Where have you obtained my phone number to send garbage advertising text messages for Gambling? Every night it’s a different ‘casino’ it’s a website and a number at the end of it!
February 9, 2025
Unprompted review
Reply from Tikitaka
Dear Lee,
We sincerely apologize for the inconvenience caused by the unwanted messages you’ve received. This is certainly not the experience we want to provide. Please be assured that we take your privacy seriously and will immediately look into this issue. We will work to ensure your contact information is removed from our system, and no further messages will be sent.
Thank you for bringing this to our attention, and we apologize again for the frustration caused.
Best regards,
The TikiTaka Support Team
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