TikTok 

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See what reviewers are saying

Rated 1 out of 5 stars

How long does it take to look at a picture which you claim is a policy violation, which when a human looks at it you will realise it’s obviously not. Odd when tic toc on Trustpiot is currently under s... See more

Rated 1 out of 5 stars

My item got stolen after J&T courier service sent item at 3am midnight .. when I woke up next day 9am to go collect . The item missing . I have WhatsApp to courier service but no reply. When I submit... See more

Rated 1 out of 5 stars

This ai remix thing will be the downfall of the app if its not gone soon. Tiktok never updated terms and conditions before adding ai remix so legally nobody consented to their face being put through A... See more

Rated 2 out of 5 stars

They don't care at all when you contact their support team. My account with harmless edits was frozen, and support hasn't responded for a long time. People on TikTok say they'll never respond. and the... See more

Company details

  1. Software Company
  2. Media Company
  3. Social Media Agency

Information provided by various external sources

TikTok is the destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to...


Contact info

  • West Georgia Street 1030, V6E 3M5, Vancouver, Canada

  • tiktok.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It’s just ok

Used to be really fun and now it’s just ok. I would want less ads and less repetitive stuff.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

My review is based on Tik Tok customer…

My review is based on Tik Tok customer service refund policy for Faulty Goods which is basically none existent and I would not recommend anyone to buy anything from Tik Tok at all as everything we have ordered from Tik Tok as proved to not be as good as the sellers claim and they are selling crap they can't sell else where and you won't get your money back outside the 30 days.
Tik Tok have sent me round in circles for a week asking for video evidence, pictures of box and manual etc, with then referring me to the seller, told me to wait 48 hours for the seller to respond for the seller to then refer me back to Tik Tok whom was meant to be issuing a voucher not a refund, I haven't received this, I suspect now I'm not going to get this as they have now sent me a message asking for video evidence for me to prove I had received an empty box despite me trying to get a refund for a faulty item under UK Law products are returnable up to 12 months and I never reported that I received an empty box

February 8, 2026
Unprompted review
Rated 2 out of 5 stars

TikTok used to be fun

TikTok used to be fun, but now it’s frustrating. Too many ads, repeated content, and the algorithm doesn’t show what I like. App crashes sometimes and uses too much data. Needs serious improvement.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

TikTok is killing creativity and supporting scammers while banning creators

I am beyond frustrated and disappointed with how TikTok treats its creators. I had a growing, creative, and highly engaged community of 40,000 real followers. My videos were gaining millions of views, and I was doing exactly what TikTok claims to encourage: inspiring people, helping them find joy in hobbies, and building a supportive environment. I even paid for TikTok Ads, literally investing my own money into the platform’s growth.

The result? A permanent ban for nothing.

Here is why TikTok is becoming a "trash heap" of the internet:

Absurd Moderation: My comments were blocked for no reason. Harmless words like "Thank you" or simple emojis were flagged as violations. After 10 of these "phantom" violations, my entire account was deleted without a chance for a real appeal.

Zero Human Support: There is no "support" in TikTok. You are forced to talk to brainless bots. No one listens, no one investigates, and no one cares about the creators who actually build the platform’s value.

Double Standards: While my creative and clean content was banned, the platform is crawling with 18+ content, scams, and fraudulent accounts. TikTok ignores actual rule-breakers while punishing honest users.

Shadowbanning and Restriction: They actively kill reach and restrict communication, making it impossible to engage with your own audience.

TikTok has turned from a creative hub into a poorly managed dump. They don’t value your time, your money, or your community. If you are a creator, be warned: you are building on sand, and TikTok will kick you out the moment their broken algorithm glitches.

Shame on you, TikTok. You are losing your best people.

August 22, 2025
Unprompted review
Rated 1 out of 5 stars

Orribile

Disgraceful app, unreliable and unprofessional customer service. They deactivated my account for a stupid mistake and a conspiracy. Give it back to me and I'll delete the review, or I'll never use TikTok again and I'll discourage everyone from using it.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Ticktock not understanding a delivery to a customer property

I had a parcel not delivered to my flat door were there a message on door ask to put parcel in cupard hole the parcel was deliver by Yodal and there sent a photo of parcel in the main entrance hall on the windows sill for everyone to see by tile u got home parcel was not there. My point is why not leave at the address flat number door. And as not offered a refund or replace order as there think that’s ok well it not there was medically tablets that’s was ordered for my health ro progress mt recovery. . So it's obvious that they don't understand what deliveries as Evri then delivered the parcels onto my doorstep going to lift and make the way up and put it actually on the doorstep on the cupboard what makes you do any different as a delivery company.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

TikTok User Experience got worse

I tried Tiktok for the first time a couple of years ago and I wasn´t neither displeased nor excited about the User Experience, but recently there have been a lot of changes that got things worst, like the algorithm is somehow broken and you get videos of anything and not about the things you like anymore.
Also there ´s a new issue when scrolling through videos sometimes they don´t load at all and you just get to see the loading icon and nothing happens even byh restarting the app the same error appears on some videos. Also a lot of scams have appeared with the shop and links they send.

January 15, 2026
Unprompted review

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