TikTok 

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See what reviewers are saying

Rated 1 out of 5 stars

How long does it take to look at a picture which you claim is a policy violation, which when a human looks at it you will realise it’s obviously not. Odd when tic toc on Trustpiot is currently under s... See more

Rated 1 out of 5 stars

My item got stolen after J&T courier service sent item at 3am midnight .. when I woke up next day 9am to go collect . The item missing . I have WhatsApp to courier service but no reply. When I submit... See more

Rated 1 out of 5 stars

This ai remix thing will be the downfall of the app if its not gone soon. Tiktok never updated terms and conditions before adding ai remix so legally nobody consented to their face being put through A... See more

Rated 2 out of 5 stars

They don't care at all when you contact their support team. My account with harmless edits was frozen, and support hasn't responded for a long time. People on TikTok say they'll never respond. and the... See more

Company details

  1. Software Company
  2. Media Company
  3. Social Media Agency

Information provided by various external sources

TikTok is the destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and precious life moments, directly from the mobile phone. TikTok enables everyone to be a creator, and encourages users to...


Contact info

  • West Georgia Street 1030, V6E 3M5, Vancouver, Canada

  • tiktok.com

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tiktok has failed to process earnings


Tiktok has failed to process earned rewards for over 3 months.
In the last 2 months TikTok has stolen $275.00 worth of earned rewards.
The TikTok support and feedback team and run by AI bots.
Tiktok ignores reports of abuse and harassment, including public doxxing and death threats.
They allow children to easily circumvent age restrictions and access adult content.

They ignore reports of people exposing themselves in my Live Stream. I used the in app reporting system and also created a ticket to document the issue.
Rather than banning the user from tiktok, they suggested that I block the user so I could no longer see their male sex organs, but they did nothing to prevent your children or the rest of tiktok from being sexually abused by this user.

When this U.S. merger came about I was hopeful for any improvement, but TikTok has gotten exponentially worse over the last two months

Parents, REMOVE tiktok from your chidrens devices!! There are adults preying on children and tiktok doesn't care.

There are adults exposing themselves in live streams and tiktok continually ignores the reports.

I have countless AI responses saying "no violation found".

Tiktoks AI driven support and feedback team are useless.
If this is how tiktok is going to be handled as a US company, they just need to go back to China and leave the US market to apps that can provide a safe and fair environment for all users.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Honestly I don't get this app at all

Honestly, I don’t get this app at all. My account was suspended for no clear reason, and even after submitting an appeal to explain the misunderstanding, it wasn’t processed due to unusual activity, which I did not engage in.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

The worse app!!

The worse app!!
Concentration camp!!
Nothing is allowed to be posted or said about animals murders - like the world is fairly tail and paradise!!
No freedom of speech !!
Stop using this app so they will go out of business!!!
Stop making tik tok app famous and rich

January 21, 2026
Unprompted review
Rated 2 out of 5 stars

Very hard to get any support from the…

Very hard to get any support from the Team,the customer service cant access 1.6 billion account but can take payment so are effectively a payment team,no number to call no way to appeal violations or talk about money owed from a brand.
They usually get you to build a large portfolio then simply shadow ban you and change the link in your ads so they are generating money from your data potentially forever.
You dont hold rights to anything you put on there if its a ad or picture of your dog be warned its not yours.
Overall I loved the idea of been an affiliate here but its not like any other of the big ones out there is simply doesnt care about anything but money.
It also hates actually paying out like other company and seem to be almost trained to wear people down to submition as you can see from everyone of these reviews its a burning ship and very toxic space.

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

TikTok ads support is useless…

TikTok ads support is absolutely useless. Do not use TikTok ads under any circumstances. I was automatically billed £80 without consent, and it was never even reflected in my balance. When I tried to raise the concern, they pretended they had no idea what I'm talking about, even though it's easily proven - because all my ads were paused!

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Mari70

I have ordered many times with TikTok and never been disappointed,my daughters and granddaughter recommended them.but I ordered two new strapless bras Curlady brand which are brilliant,but never received them, TikTok said I would receive a full refund.which since the 13th of December 2025 I have never received???Disappointed with them about this.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy

poor customer services and poor sellers they don’t respond to messages or help you with your lost parcels with EVRI just tell you nothing they can do

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

So addictive

So addictive, but the recent recommendations haven't been very accurate. Is it because the goverment intervened?

February 1, 2026
Unprompted review
Rated 4 out of 5 stars

Tik tok

I’d say it is a very addicting app very not necessarily for all ages unless you put the child version on Wich is very smart and helpful if you want to protect younger viewers very diverse and fyp customizes what comes up depending on what videos you like or search up for and you can even repost and save videos you like

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

TikTok encourages discrimation and hate crimes

TikTok allows users especially black to get discriminated. Constantly flagging up commmets left that are not offensive but allow profiles to defame and portray racism, hate and bullying and violence and do nothing about it constantly get “not approved” or no violation found but to say no1 paypig will get your comment removed and a warning.

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

You Ruined My Generation

Thanks to the content creators on your platform, the mass of my generation is just narcissistic, violent, brainrot addicted, jerks.

The brainrot and AI content resulted in my classmates repeating the same brainrot, such as "good boy", "Skibidi" and "6-7" over and over again obnoxiously, without even knowing the meaning of any of it, for MONTHS straight.

Almost everyone at my school is so full of themselves, and makes fun of anything "cringe" that isn't harming anyone. I am not talking about the kids that walk into school with cat masks on, or the kids that fake mental disorders for attention, that is TRUE CRINGE, and should be frowned upon, but I mean the kids who are into fandoms, or simply just like different styles of clothing. They get made fun of, just for having different interests than the mainstream garbage everyone else likes. (As in micro-trends like Labubus, movies like KPop Demon Hunters, and clothing brands like Lulu Lemon. I just personally think that those things are over-hyped.)

They act like they are the main character. They have often tried to pretend to be my friend because they have been influenced by TikTok that the wellbeing of others doesn't matter, and anyone different, whether they are neurodivergent or just aren't a copy & paste of everyone else is an idiot. They did eventually learn that I am 100% aware if they are genuine or not, so they thankfully don't do that as much anymore, but sadly do that to kids who are less emotionally aware of themselves and others. They also tend to bully kids who aren't following the "herd". For example, I have a friend who got harassed by a group of kids for not having a Stanley cup.

There are fights that break out in my school over the littlest things, usually gossip. It's hard to believe the hospitalization of students has stemmed from videos encouraging them to act aggressively.

I blame TikTok due to it's fast-paced, plotless, mindless, easy-to-acess, content.

A correlation between my peers and TikTok that I noticed was that when TikTok was temporarily banned in the USA, my classmates weren't as rowdy, and were actually kind of nice TO EVERYONE. Also, in elementary school, the only kid who regularly watched TikTok was the only kid in my grade level who was in any way judgmental or rude.

My generation was the generation of iPad kids. We are teenagers now, and most of my generation seems to be uncreative, and seems to not have any hobbies outside of scrolling on TikTok and texting on SnapChat. It truly is a shame.

TikTok could have been great, but like many it has failed to fulfill it's potential and become destructive to the minds of the adolescents who are addicted to it.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

Arbitrary moderation and automated censorship

This appears to be a false positive by automated detection.
Image 1 shows a natural landscape/cave (a visual illusion).
The sticker is a frame featuring actor Louis de Funès from the film “La Grande Vadrouille” (1966) — a classic cinematic satire that mocks the Nazi regime rather than promoting it.
This content represents parody and cultural heritage, not hate speech or extremism.
I respectfully request a human review, as automated filters may not correctly interpret context and satire.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great app

It is so fun to watch it feels like I was on TikTok for like 10 minutes but it was actually like 3 hours I love it

January 31, 2026
Unprompted review
Rated 3 out of 5 stars

Sooo… TikTok shopping

Sooo… TikTok shopping? Honestly, it’s a bit of a mixed bag. The shopping side is chef’s kiss — easy to browse, loads of great deals, and I’ve definitely found some gems I didn’t even know I needed. My bank account is crying but my parcels are thriving.
BUT… let’s talk about the other side of things. If you ever need customer support or tech help? Good luck. There’s basically no one home. No live chat, no quick fixes, just you, your issue, and a silent void. It’s like shouting into a digital canyon. I created two accounts, and somehow have lost access to the other one...no help available.
And while we’re here — the content. Some of it is amazing, inspiring, hilarious… and then there’s the questionable stuff that somehow slips through. You’d think reporting it would be easy, but nope. The reporting options are hidden like a secret level in a video game, and half the time it feels like nothing happens anyway.
So yeah, TikTok shopping is fab… TikTok support? Not so much. If they ever sort that out, it’ll be unstoppable.

January 1, 2026
Unprompted review

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