Tile Click Reviews 

239
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Ordered British Ceramic Tile Co. Tiles, price far less than normal trade outlets and enhanced by special extra November 10% offer. Delivered within 3 days, securely wrapped on pallet. No complaints wh... See more

Rated 5 out of 5 stars

needed just a few tiles to finish of my kitchen that i started a year ago could not find them anywhere thought i would have to start all over with new tiles until stumbeled on tile click brought... See more

Rated 5 out of 5 stars

very helpful guy called jeremy arranged for tiles to be sent from Germany almost direst in the exact time frame down to one hour in a span of two weeks. Perfect service when other major suplliers coul... See more

Rated 5 out of 5 stars

Originally ordered a couple of samples from Tileclick.co.uk which were delayed in turning up. Emailed tileclick and Jeremy quickly answered my email and resolved the issue immediately. Following day s... See more

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5.0

Excellent

TrustScore 5 out of 5

239 reviews

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5.0

All reviews

(239)

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Rated 5 out of 5 stars

Fantastic price and service

I purchased Laura Ashley white Marchmont tiles from Tile Click, which I am really pleased with. The tiles were great value and the delivery was very reasonable and fast. I would recommend both these tiles, which look great, and also Tile Click who were helpful, fast and cheap.

February 28, 2013
Unprompted review
Rated 5 out of 5 stars

great value tiles

This is the second lot of tiles we have bought from tileclick. The tiles are cheaper than most places for the same tile and the delivery service is excellent. Well done we'll be back for the next bathroom on the list (we own a Band B )

January 30, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

Good number of tiles to choose from. Excellent service. Tile samples arrived within couple of days. Always helps to have samples at home to match.
Would use again.

January 27, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent .. great choice of tiles, great value - couldn't ask for more

I wanted to choose some tiles for our new bathroom and didn't know where to start. I came across 'Tile-click' on the web. The website was easy to navigate plus the photos of tiled bathrooms really helped .. just seeing a tile on a blank page does not really give you the true picture.
I then requested 3 sample tiles, to check colour and texture - they were promply delivered for a small cost.
I have time to decide what and when to order.
Excellent

January 22, 2013
Unprompted review
Rated 5 out of 5 stars

So good I have just told my friend too!

I am so glad I found TileClick, I was let down by another supplier who said they had stock of my chosen tiles but were in fact out of stock when I placed my order which was causing no end of problems as I had a tiler booked to do the work.

When I came across TileClick I was over the moon as not only did they have the exact same tiles in stock they were cheaper too. With a quick call to customer services I was reassured that my tiles would arrive as soon as possible. I need not have worried as the delivery was lightening quick, and not a single damaged tile in sight.

By using TileClick I have saved money and have been so impressed with their service I have recommended them to a friend who is looking for tiles for her kitchen, she was going to order them through a tile store but now she has seen the prices on the TileClick website for the same tiles she said she will order with them.

Thanks for getting me out of a tricky situation, I will use you again!

January 8, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent will definately use again.

I placed my order just before xmas in hope that they would be delivered in time for me to have over the festive break ,as promised by tile click they would be here and true to there word they were excellently packaged no damages just perfect. Will definately be using again. After the initial Delivery and doing my job i decided to do tile a small area that initially wasn't going to be done i contacted tileclick in the hope of just being able to order a couple of each tile, they couldn't of been more helpfull if they tried absolutely excellent ordered 1 box and sent an email explaining what i wanted and they split the box in order to give me both colours in 1 box therefore reducing transport costs etc. They even went to the trouble of sending tiles from same batch number so no chance of colors being different. Iwould seriously reccomend tileclick to anyone not only are they competative in price and delivery excellent the customer service is absolutely brilliant it is so nice to deal with such people. Keep up the goodwork and i hope you have a succesfull year i will be back when i start the kitchen without a doubt and will recomend to all i know. Thanks

January 3, 2013
Unprompted review
Rated 5 out of 5 stars

Great service and friendly staff in Liphook gallery

When we went into the Liphook gallery the staff were very helpful and not pushy. The prices are amongst the best online or in store. My tiles were brought round by the show staff who bought them back from Swindon for me.

Unfortunately there was a manufacturing problem with some tiles which was not TileClick's fault. They sorted out the problem the next day and threw in some free border for the inconvenience.

December 22, 2012
Unprompted review
Rated 1 out of 5 stars

LAZY, NOT HELPFUL AND AWFUL DELIVERY

I am pregnant and my husband was at work.

The delivery man left the wooden pallet outside my house with the tiles and didn´t help me in anything, even when I asked him for a little help due to my condition!

They should take the pallet back with them or delivery without it like the rest of the companies, for example "floors & tiles". In short, there is no need of a pallet to transport the tiles.

Now, we have an ugly wooden pallet at the entrance of our house.

These tiles were from a range of tiles from Laura Ashley for the bathroom but they misleaded me by putting in the same web page, a different range of tiles for the floor which doesn´t belong to Laura Ashley but has similar (not the same) colour.

When I called to talk about all this, they just said that "it is what it is and they can´t do anything about it". So dreadful poor customer service.
In resume, very bad experience. The first one and the last one from tileclick.

December 17, 2012
Unprompted review
Tile Click logo

Reply from Tile Click

Dear Maria
We are sorry you felt it necessary to post such a review and we would like to address a couple of the points you have raised.
Firstly, the only safe way to transport tiles is by using a pallet, and we also state on our delivery page that for insurance purposes, that the goods cannot be taken inside your property and we also state that the pallet will be left with you.
In respect of the floor tiles, there is not a Laura Ashley floor tile available. We do state on the web page for the tile that you ordered that "This is our most popular complementing floor tile for the Malvern Range.
This is our recommendation, not a Laura Ashley Tile." http://www.tile-click.co.uk/laura-ashley-tiles/malvern/Morden-Beige-TCE00021.html
We have a sample ordering service that is inexpensive to order from and you would have been able to see the difference in shades between the tiles, and even when there was a Laura Ashley malvern floor tile, it was made in a different factory to the wall tiles and was not exactly the same, this was discontinued some 3 years ago.
However, if when you called about this, the response was as you have said, that is not a response that any of our staff should have given and we do not find it acceptable and we will try and find the person repsonsible and issue a formal warning over this.
Regards
Jeremy

Rated 5 out of 5 stars

great fast service

needed just a few tiles to finish of my kitchen that i started a year ago
could not find them anywhere thought i would have to start all over with new tiles until stumbeled on tile click brought remaining tiles no minimum order required really fast service would highly recommend
dan bird hull

December 13, 2012
Unprompted review
Rated 5 out of 5 stars

Five Star Price and Service

Ordered British Ceramic Tile Co. Tiles, price far less than normal trade outlets and enhanced by special extra November 10% offer. Delivered within 3 days, securely wrapped on pallet. No complaints whatsoever, would certainly use again.

December 12, 2012
Unprompted review
Rated 4 out of 5 stars

Decent tile company, would buy from again

A good company: good prices and the delivery company telephoned to ensure that the planned day of delivery would be convenient, which I thought was good.

Only one complaint: I was worrying about the delivery date before the couriers rang and contacted TileClick about perhaps amending my stated telephone number from my landline to my mobile. I didn't even get a response to this eMail, which I thought was poor and that's why I can't give them 5 stars.

December 11, 2012
Unprompted review
Rated 5 out of 5 stars

value for money, realiable

Ordered tiles they were delivered on time, also got a courtesy call prior to delivery from delivery company, tiles were well wrapped & after looking at other sites they were in far the best price for exactly the same tiles (Laura Ashley). Hope this gives any reader confidence as sometimes the cheapest Is not always the best but in this case all was well.

December 7, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Ordered on Sunday delivered Tuesday morning for outstanding value. Nearly half the price of Topps Tiles. Would definatly recommend. Thanks.

December 2, 2012
Unprompted review
Rated 5 out of 5 stars

Tiles without trials.

Easy to order and although Express Delivery was a little expensive, delivery was express. Excellent service.

November 25, 2012
Unprompted review

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