I needed these gorgeous tiles (BTW NO other company seemed to have just exactly what I was looking for) in a hurry so rang Tileflair and spoke with Aaron. Helpful, efficient and genuinely committed to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy order and delivery. Great choice. A few tiles were damaged and they were replaced within 24 hours- all very easily done via email with Aaron from customer services. Aaron also arranged a speedy r... See more
Company replied
Recently purchased tiles from the Reading branch for our downstairs loo. Great selection of tiles and the staff were helpful throughout the process, giving guidance and advice where needed, and w... See more
Company replied
A super positive experience; I visited in a panic having found that the splash backs purchased were not going to work in our new kitchen. Jason was extremely helpful in providing options for tiles, a... See more
Company replied
Company details
- Tile Store
- Ceramics Wholesaler
- Decoration and Interior Design Store
- Flooring Store
- Home Improvement Store
Written by the company
At Tileflair, we’re more than just a tile shop — we’re passionate tile specialists who love helping customers bring their spaces to life. Whether you're searching for bathroom tiles, kitchen tiles, outdoor paving, or something truly unique, we offer a wide range of styles, finishes and formats to suit every project. As trusted tile suppliers, we pride ourselves on expert advice, friendly service and a commitment to quality. Our knowledgeable teams are here to guide you — from choosing the right materials and grout to offering practical tips on installation and design. We don’t just sell tiles; we help you create something beautiful. With thousands of products available to order online or from one of our tile showrooms across the South of England, and free tile samples to help you decide, we make it easy to explore your options. Whether you're a homeowner, tradesperson, or designer, Tileflair is your reliable partner for tiles that inspire. Visit one of our tile stores or shop online today — and let’s turn your ideas into reality.
Tileflair, Create Something Beautiful
Written by the company
- We're committed to offering excellent customer service
- Our helpful, knowledgeable and interested staff will guide you step by step, so you make the right tiling decisions. Create something beautiful with Tileflair.
Contact info
Tileflair Head Office, Highwood Lane, Cribbs Causeway, BS34 5TQ, Bristol, United Kingdom
- 0117 959 8888
- helpdesk@tileflair.co.uk
- tileflair.co.uk
4.8
Excellent
2K reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service through no fault of their own I never received the tile samples. Perhaps use a different delivery company rather than DPD who said they tried to deliver 5 times but didn’t!
October 13, 2025
Reply from Tileflair
Thank you for your feedback, Yvonne. We’re really sorry to hear that your sample order wasn't delivered. While we’re glad our customer service met expectations, we completely understand how frustrating it must have been not to receive your samples. We’ll be reviewing this with DPD and exploring ways to improve the delivery experience going forward. Thanks again for your patience and for highlighting the issue.
Swindon went above and beyond
Andrew and Matt in Swindon went above and beyond to support our shop browsing, sample choice, use of the visualier tool online, and purchase, even helping us expedite the order to meet last-minute availability by our tiler, we'd highly recommend this friendly and efficient service above any other commercial tile retailer.
October 27, 2025
Unprompted review
Reply from Tileflair
Thank you for taking the time to leave us a review! We’re thrilled Andrew and Matt could support every step of your tile journey. Your recommendation means a lot, and we’re proud to offer service that goes above and beyond.
Really helpful staff
Really helpful knowledgeable staff.
Guided me through options for tiles and grout.
Big light show room with a good range of samples on display
October 24, 2025
Unprompted review
Reply from Tileflair
Thank you, Anne! We’re thrilled the Warmley team could guide you through your options and around our new showroom. It’s great to hear the advice was helpful and we’re always here if you need more inspiration.
Customer service at Chandlers Ford…
Customer service at Chandlers Ford branch is spot on. Very helpful team.
October 17, 2025
Reply from Tileflair
Thanks, Frances! We’re glad the Chandlers Ford team impressed with their helpful service. It’s always a pleasure to support your tile choices and we appreciate the feedback.
Warmley great service
I went to Warmley, Bristol branch and had great customer service from all, especially Nick. I was tiling my new shower room walls and decided on some lovely matt patterned tiles. Delivery was really fast and when I had some damaged tiles, they were replaced without issue. Thank you.
July 21, 2025
Unprompted review
Reply from Tileflair
Thank you, Ms Redding! We’re so pleased Nick and the Warmley team provided great service from tile selection to delivery and replacements. Your kind words mean a lot and we’re glad your shower room project is off to a smooth start.
So I don’t know a lot about tiling
So I don’t know a lot about tiling. It’s not something to do very often and I didn’t have a very big job to do but when I spoke to Marcus at Tile Flair Reading he couldn’t have done more to help me. In fact all of the guys at the store in Reading were really helpful. I highly recommend, they even helped me load the van up.
October 24, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Rory! We’re delighted Marcus and the Reading team made your visit so easy and informative. It’s great to hear they went the extra mile and we really appreciate the recommendation.
Tile Flair Warmley were fantastic
Tile Flair Warmley were fantastic. They helped me order tiles, choose grout, give advice and recommendations. They called me when they said they would and allowed me to refund two boxes of leftover tiles with ease. I think the gentleman's name was Nick who gave excellent customer service on every visit.. Highley recommend.
October 22, 2025
Unprompted review
Reply from Tileflair
Thank you, Luke! We’re so pleased Nick and the Warmley team provided consistent, helpful service throughout your project. From ordering to returns, it’s great to hear everything went smoothly, and we really appreciate the recommendation.
Guys in swindon was extremely helpful…
Guys in swindon was extremely helpful and help me to my specific requirements.. 100% recommend them.
October 23, 2025
Unprompted review
Reply from Tileflair
Thanks, Steven! We’re glad the Swindon team could tailor their support to your specific needs. Your recommendation means a lot and we’re always happy to help.
A brilliant experience
A brilliant experience, James and the team are extremely knowledgeable and it was well worth the drive up to Reading. Delivery was quick and after sales help was so good. Getting a kitchen refit and the only items that went perfectly was the tiles and service from Tilefair.
Branch tf5
May 1, 2025
Unprompted review
Reply from Tileflair
Thank you, Tariq! We’re thrilled James and the Reading team made your kitchen refit easier, providing expert advice, smooth delivery and aftercare. Your kind words mean a lot, and we’re so glad the tiles were a highlight!
All the staff at the Warmley branch…
All the staff at the Warmley branch were really helpful, helping me to choose samples for my bathroom
September 29, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Elizabeth! We’re glad the Warmley team could help you explore bathroom tile samples with care and attention. It’s always a pleasure to support your design choices.
Nick at Warmley branch was so helpful…
Nick at Warmley branch was so helpful he helped me work out how many tiles i needed and even helped me to my car nothing was too much trouble and he was so warm and friendly would def return!!
October 21, 2025
Unprompted review
Reply from Tileflair
We really appreciate your lovely feedback! Nick will be delighted to hear his friendly, hands-on support helped make your visit to Warmley so smooth. We’d love to welcome you back anytime.
Recent order of 240 tiles
The support by Aaron on tracking orders and in particular the deliveries was outstanding and he is a credit to the company.
October 8, 2025
Reply from Tileflair
Thank you, Jonathan! Aaron will be thrilled to hear his support with tracking and deliveries made such a difference. We’re proud to have him on the team and grateful for your kind words.
Tileflair Warmley...We normally use the Warmley branch.
We normally use the Warmley branch.. Always get great service and value for money.
October 21, 2025
Unprompted review
Reply from Tileflair
Thanks, Brad! We’re so pleased the Warmley team continues to deliver great service and value. Your loyalty means a lot and we’re always here to help with your next project.
Great service in Cribbs Causeway, Bristol today
Leah in the Cribbs Causeway store was extremely helpful today, especially with my disabled husband given the customer lift was out of action. Thank you Leah.
October 19, 2025
Unprompted review
Reply from Tileflair
Thanks, Heather! We’re really grateful for your kind words and Leah will be especially pleased to hear her support made a difference during your visit. We’re proud to have such thoughtful team members at Cribbs Causeway.
Great customer service from Lewis
Lewis made it a pleasure to shop at Tileflair with his excellent customer service. He was able to advise us based on his previous experience and point us in the direction of products that would make our DIY project much easier. Thank you Lewis, we will definitely be back!
October 19, 2025
Unprompted review
Reply from Tileflair
Thank you, Tom! We’re so pleased Lewis could offer helpful, experience-led advice to support your DIY project. It’s great to hear your visit was a pleasure and we look forward to welcoming you back.
Tileflair Reading Brilliant Staff
Visited the Reading branch on Friday. Marcus was an absolute star with his knowledge, enthusiasm and patience. After 3 days of looking everywhere I actually came out smiling, he actually cheered me up as I was getting despondent.
Highly recommend Marcus at Tileflair Reading (TF5) and the team: Jason, Dan and James.
Thank you Marcus from Alison, Newbury.
October 17, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Alison! Marcus will be thrilled to hear his enthusiasm and patience made such a difference. We’re proud of the whole Reading team, and it’s wonderful to know they helped turn your tile search into a smile.
Absolutely great service great staff …
Absolutely great service great staff from the new location in Warmley
October 18, 2025
Unprompted review
Reply from Tileflair
Thank you, Ketul! We’re delighted the Warmley team impressed with their service at our new location. Your support means a lot, and we’re always happy to help.
Reply from Tileflair
Thanks so much, Steve! Whether it was the ease of ordering online or the helpful service when you collected your order from our Warmley store, we’re really pleased your experience was a positive one. We appreciate the feedback, and hope to support your next tile project soon!
Fantastic Service.
I had recently been visiting family in Bristol and decided to pop into Tileflair in Warmley for a bit of inspiration for my bathroom at home . The staff were very helpful and right on hand, I got chatting to Lee and Mark who were incredibly knowledgeable and answered all my questions with politeness and confidence. Will definitely be popping back in to the store next time im in the area. Throughly recommended. Thanks again!
October 17, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Wayne! We’re delighted Lee and Mark made your visit to Warmley so informative and welcoming. If you're continuing your renovation project, we’ve got eight other showrooms across the South of England ready to help with ideas, advice, and tile inspiration. You can find your local showroom on our website - we’d love to support you again soon!
Was looking to colour match sealant to…
Was looking to colour match sealant to a kitchen unit, both staff members were very helpful , bringing out various colour matching sticks.
Lovely new show room at Warmley.👏🏻👏🏻
October 4, 2025
Unprompted review
Reply from Tileflair
Thanks so much, Richard! We’re glad the Warmley team could help with colour matching and make your visit to the new showroom a positive one. Your kind words mean a lot, and we hope to see you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.