I ordered a tile sample via eBay. I've ordered lots of ice samples but Roccia were the only ones to contact me and ask how it was. They even sent me more pictures of the particular tile in use in a ba... See more
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See what reviewers are saying
I ordered some samples and they arrived correctly promptly, free of charge. I cant rate highly enough the customer care received from Kate following this, checking if there was anything i needed witho... See more
My wife and I visited Roccia and purchased some wall and floor tiles for our orangery. We were assisted by Kahlid . This young man set a standard of personal service I very rarely find these d... See more
We were helped by various members if staff and once we had selected we spoke to Issy and asked for advice, he was very helpful Unfortunately one of the tiles we had selected were not available... See more
Company details
- Tile Store
- Bathroom Remodeler
- Flooring Contractor
- Home Improvement Store
- Interior Designer
- Kitchen Supply Store
Written by the company
Be Creatively Unique with Roccia, the UK’s largest independent tile, bathroom, and kitchen showroom. With over 44,000 square feet of show space, the Roccia Design Centre has everything needed for home renovations all under one roof, now including home automation, bespoke windows and doors and a luxury furniture department. Also, displaying the most comprehensive range of tile brands in all of Europe! Established in 1994 on the core values of ‘Family, Excellence and Inspiration’. Roccia offer a first-class bespoke service, from initial design consultations with our award-winning designers, right through to final home installations. Supplying everyone from individual customers, commercial businesses, developers, and even traders.
Contact info
Mercedes-Benz House, Queen St,, PR1 4HH, Preston, United Kingdom
- 01772 965946
- hello@roccia.com
- tilemart.co.uk
4.3
Excellent
212 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service! ✨
From sending a message on Instagram, to a very quick response from Scott, nothing was a problem, honest advice was given and he was super helpful with wonderful customer service! I have ordered from Roccia before and the tiles are absolutely stunning! ✨ I look forward to receiving my next lot of tiles. Thank you!
August 4, 2023
Unprompted review
Reply from ROCCIA
Hi Lauren, thank you for your amazing 5-star review. I'm glad that the service you received was wonderful. I will pass your feedback on to Scott, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
Bought some beautiful tiles today
Bought some beautiful tiles today! Excellent service, not pushy at all, just incredibly helpful. I would highly recommend Ishy who was friendly, approachable and got our order sorted without any fuss at all. Thank you, highly recommend.
August 6, 2023
Unprompted review
Reply from ROCCIA
Hi Julia, thank you for your fantastic review and recommendation! I will pass your feedback on to Ishy, he will be happy to hear about your excellent experience. We look forward to seeing you again in the future 😀 - Liz
Returning customer
Returning customer this time we dealt with Maz who was most helpful in finding us the right tiles at an amazing price. There is so much choice it's easy to get bamboozled but the friendly staff are always there to help you design your project, this time we are re vamping the garden with porcelain non slip outdoor tiles there is a fantastic range to choose from. And a price point for all budgets, dont be put off by the expensive looking showroom the price range is extremely competitive and nothing is too much for the Roccia staff. Maz even showed us his own garden project to help us with our design.
August 1, 2023
Unprompted review
Reply from ROCCIA
Hi Mandy! Thank you for your lovely 5-star review. I hope your garden project goes well. I will pass your message on to Maz, he'll be happy to hear about the excellent service you received. We look forward to seeing you again in the future! 😄 - Liz
Roccia Preston
It’s not often you go buying anything and deal with excellent customer service all the way through the experience.
Roccia Preston did just that today, when buying a large number of tiles and all that goes with them.
Zain was very friendly, helpful and couldn’t do enough for us. Even helping load the van. His colleague in the warehouse was equally accommodating, and good fun despite only just moving all of the tiles we were buying.
We had to visit their warehouse by the docks to complete our order and again we were helped load, with a smile.
Given how hot it was, late on a Sunday afternoon, credit should be given to all the members of staff we encountered.
Thank you.
July 9, 2023
Unprompted review
Reply from ROCCIA
Hi Terry! Thank you for your amazing 5-star review. I will pass your message on to Zain and the warehouse team, they'll be happy to hear about the excellent service you received. We look forward to seeing you again in the future! 😄 - Liz
Great support from Ishy today
Great support from Ishy today, very patient with me and great knowledge of what tiles would be appropriate for what I wanted
July 5, 2023
Unprompted review
Reply from ROCCIA
Hi Caroline! Thank you for your review. I will pass your message on to Ishy, he'll be happy to hear about the service you received. We look forward to seeing you again in the future! 😄 - Liz
Always a great experience buying tiles!
Always a great experience buying tiles. The fourth bathroom we are redesigning with Roccia tiles.
Thank you Rahil and the team for your hospitality, advice and great price.
Andy, Sandra, Jenny and Matt
July 1, 2023
Unprompted review
Reply from ROCCIA
Hello Andy! Thank you for your five star review. We are happy to hear that your bathroom redesign is going well, and we will pass your message on to Rahil! 😄 - Liz
Amazing service by non other than the…
Amazing service by non other than the man himself Ishy. Treat me like family. Would definitely recommend.
June 30, 2023
Unprompted review
Reply from ROCCIA
Hi Wayne! We appreciate your kind review. We are glad that Ishy gave you such a pleasant experience at Roccia! We hope to assist you again soon :) - Lisa
Service was good today from Ishy very…
Service was good today from Ishy very helpful & friendly . Would recommend both the shop & the salesman
June 30, 2023
Unprompted review
Reply from ROCCIA
Hey Lisa! Thank you for your 5-star review. We will pass your message on to Ishy, who will be pleased to hear about your positive experience! - Liz
Came to your beautiful tile shop and…
Came to your beautiful tile shop and Maz was very helpful. Thank you
June 24, 2023
Unprompted review
Reply from ROCCIA
Hello Debbie, we are pleased to hear that you received useful help by one of our staff members. Maz will be glad to know that he was able to make yet another customer happy! 😁 - Liz
Brilliant service and the showroom is incredible
Have dealt with Tilemart/Roccia through three bathrooms, a kitchen and now a utility room. Service is always great and the showroom is incredible.
This time out was looking to match the tiles from my kitchen floor and Irfan was a lifesaver. Could not be more helpful and seems to go out of his way to provide brilliant service.
Always my first port of call for tiles even though it is now an hours journey from Liverpool.
June 21, 2023
Unprompted review
Reply from ROCCIA
Hi Dave! Thank you for sharing your wonderful experience shopping at Roccia. Irfan will be pleased to know that he made yet another customer happy! We hope you enjoy your new tiles in the kitchen and we would be delighted to assist you again in the future! 😊 - Liz
Great customer service and choice.
Great customer service both by Ishy in the trade sales, and the Guys at the distribution centre. The best part was discovering how eager all the staff were to find a solution immediately it was discovered the product ordered was actually out of stock. We judge companies by how they react when things go wrong. This is a great company.
June 15, 2023
Unprompted review
Reply from ROCCIA
Thank you for your amazing review, Jill! We are happy that you had a pleasant experience with Ishy, and that you were able to find a solution to the issue. We pride ourselves in the way our staff work efficiently and we are glad that this was able to come across in our customer service. 😄 - Liz
Amazing customer service by Shiraz…
Amazing customer service by Shiraz couldn’t fault it in any way! Showed me all around the shop and helped decide which tiles would be best suited for the bathroom I liked. He was very patient and polite . Knows how to deal with customers demands. Would highly recommend!
May 20, 2023
Unprompted review
Reply from ROCCIA
Thank you for your fantastic review, Saheda! We're delighted to hear that Shiraz provided amazing customer service, showing you around the showroom and helping you choose the perfect tiles for your bathroom. We appreciate your recommendation and look forward to serving you again. - Liz
Today I came into your showroom and was…astonish with the amount of choice
Today I came into your showroom and was met with a guy called Michael Rust, what a helpful guy, he guided me about all the information I needed to tile my kitchen, was very helpful and most polite
May 10, 2023
Unprompted review
Reply from ROCCIA
Thank you for taking the time to share your experience at our showroom. We are thrilled to hear that Michael Rust provided you with exceptional customer service and helped you with all the information you needed to tile your kitchen.
At ROCCIA, we pride ourselves on providing helpful and courteous service to all of our customers, and we are delighted that Michael exemplified this during your visit.
We will make sure to pass your feedback along to Michael and our entire team. We look forward to serving you again in the future. 😊 - Liz
Came all the way from Bolton to have a…
Came all the way from Bolton to have a look at kitchens and bathrooms, we asked a member of staff in the kitchens department downstairs that we’ve seen a kitchen in Wren and was wondering if they could draw it up for us and give a price. He straight away said “we are double price as we are high end, he asked how much we got quoted and he said well double it that’s our price. We are high end and you’re looking at lower end” me and my family felt humiliated and just walked out, very disappointed as would have atleast expected him to have a look at the kitchen we got quoted, see if there’s anything he can provide our even similar. Not how customers should be spoken to.
May 1, 2023
Unprompted review
Reply from ROCCIA
Thank you for taking the time to leave us a review. We are sorry to hear about your experience with one of our staff members in the kitchens department. We pride ourselves on providing exceptional customer service, and we apologise for any inconvenience or discomfort caused during your visit.
We would like to assure you that our kitchen manager, Nigel, would be happy to speak with you personally to discuss your concerns and work towards a resolution. He is eager to learn more about your experience and address any issues you may have encountered. You can reach him on his direct mobile 07845 872 500.
We want to clarify that we are a competitive retailer that offers a range of products and services to suit different budgets and project requirements. We are committed to providing our customers with the best possible value for their money, regardless of their project budget.
Again, we apologise for any inconvenience and hope that we can earn your trust again. This is an isolated incident and does not represent ROCCIA’s values as you can see from the number of 5* reviews we regularly receive.
Top Quality products and services
I ordered tiles for my bathroom and kitchen and was blessed to find Irfan from ROCCIA Preston who was freindly, knowledgable, patient and provided great customer service. I would reccomend Roccia to anyone who wants ideas, designs, advice and tiles. The whole process was easy and stress free.
March 30, 2023
Unprompted review
Reply from ROCCIA
Hi Lukman, thank you for the great review and recommendation. I'm glad the customer service you received was great. I'll pass your feedback on to Irfan, he'll be happy to hear about the service you received. I'll We look forward to seeing you again in the future. 😊 - Liz
Amazing service from Shiraz
Amazing service from Shiraz. Gave us a lot of his time as we were unsure of what tiles to go for.
Made sure we were well looked after and was very hospitable which is rare nowadays.
Thank you!!!
March 19, 2023
Unprompted review
Reply from ROCCIA
Hi Safiya, thank you for the amazing 5-star review. I'm glad the customer service you received was amazing. I'll pass your feedback on to Shiraz, he'll be happy to hear about the service you received. I'll We look forward to seeing you again in the future. 😊 - Liz
Absolutley fantastic experience
Absolutley fantastic experience. Ash you were amazing! So knowledgeable and experienced. Thank you x
February 1, 2023
Unprompted review
Reply from ROCCIA
Hi Lou, thank you for the amazing review. I'll pass your feedback on to Ash, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
I have been served by Ishy at each…
I have been served by Ishy at each visit to Roccia Preston. Excellent customer service and he always gets me the very best deal.
January 7, 2023
Unprompted review
Reply from ROCCIA
Hi Linda, thank you for the amazing review. I'll pass your feedback on to Ishy, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
Just been to Roccia tiles in Bolton.and…
Just been to Roccia tiles in Bolton.and was served by the most amazing sales person Michael as was all the other staff.can't recommend them enough.friendly helpful and certainly went that extra Mike to help us.Thank you
January 4, 2023
Unprompted review
Reply from ROCCIA
Hi Doreen, thank you for the lovely 5-star review and recommendation. I'm glad your visit to our Bolton showroom was great. I'll pass your feedback on to Michael, he'll be happy to hear about your visit. We look forward to seeing you again in the future. 😊 - Liz
Fabulous showroom
Fabulous showroom. All the staff are welcoming and extremely helpful. On my first visit they were about to close but stayed open to allow me to browse and they still took the time to give me advice. I remember Ishy and Ashif in particular, but I have to say, all the staff are lovely.
November 13, 2022
Unprompted review
Reply from ROCCIA
Hi Pamela, thank you for the amazing review. I'm glad your first visit was great. I'll pass your feedback on to the team, they'll be happy to hear about your visit. We look forward to seeing you again in the future. 😊 - Liz
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