Tiling Supplies Direct Reviews 

133
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

What a pleasure it was to deal with Steve this morning. Our road was closed, my husband was out and I was stuck with a curbside delivery.....until Steve stepped in! He was understanding of my situatio... See more

Rated 2 out of 5 stars

I'm giving this company two stars due to them adding on dishonest delivery fees!! On two different orders there are two delivery options, the first is 2-3 days at £12, the second 48 hrs at £26.40. Bo... See more

Company replied

Rated 5 out of 5 stars

Credit where it's due here. I had originally ordered my materials through a company called getmytaps however they were absolutely useless. Once I received their refund I ordered the equivalent from th... See more

Rated 5 out of 5 stars

I've now received 3 deliveries from Tiling Supplies Direct. The latest one placed Thursday and here before 9am Friday morning, despite some special order items. I've found Debra and Martin to be inc... See more

Company details

  1. Building Materials Supplier

Information provided by various external sources

We supply all tiling materials such as Adhesives, Grouts, Levelling-compounds, Uncoupling Membranes, Tile Backer Boards, Surface Treatments, and all the necessary tools and equipment. We also sell Pre-Formed Shower Trays, Underfloor Heating and Waterpr...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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No recent history of asking for reviews

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4.5

All reviews

(133)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service

Steve cheerfully delivered the tiling supplies and carefully placed them where needed; came in time for the Tiler to do his work-thank you

September 16, 2021
Unprompted review
Rated 5 out of 5 stars

5 Star Excellent Customer Service

We recently purchased a 5L tin of Lithofin stone sealant. The order was placed on the May Bank Holiday weekend and we received the sealant on Tuesday with a friendly DPS delivery guy
Tiling Supplies are a professional company with an eye for customer service. The product was well packed and received promptly
I have saved the web site under my Favourites and will be ordering more from them in the near future. Thank you for an excellent service

May 9, 2021
Unprompted review
Rated 5 out of 5 stars

A great company to work with

I've now received 3 deliveries from Tiling Supplies Direct. The latest one placed Thursday and here before 9am Friday morning, despite some special order items. I've found Debra and Martin to be incredibly helpful and patient in helping me find the right products and highly recommend both of them. Steve the delivery driver must be Tiling Supplies Direct greatest asset! He's always a pleasure to see and speak to, always friendly and has previously kindly agreed to take some return items back to base for me, saving me the postage costs. All in all, a great company to deal with from start to finish!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely the best company I dealt with

Highly recommended ordered 3 times and all 10/10.. first of all fantastic choice, and easy order process. Communication works great. And for delivery one cannot do more of a fantastic service than Steve!! Masked up, polite, hardworking ... he had to carry my delivery up the whole street yet he was super friendly and efficient. He delivered 3 times to me and his service and handling is second to none. A credit to your company. Fast on top of it, another company let me down so I need to get the supply quickly from somewhere else, orders with Tiling Supplies Direct on Saturday and received my order SUPERFAST on Tuesday !!! Many thanks and if I ever need something else I will solely use you as fantastic experience!!

March 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Have made 3 decent orders so far and I’m more than happy with the service received.
Steve, the delivery driver, is an absolute asset to the company too. So helpful and polite. Thank you! I will definitely continue to use them. Cheers

January 30, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered products yesterday after a job…

Ordered products yesterday after a job got pulled forward unexpectedly and it was all delivered by 9am the next day. Steve the delivery driver was excellent and so helpful. He didn’t even take up my offer to help Carry the products to my house and left them all neat and tidy . Huge thanks!

August 27, 2020
Unprompted review
Rated 1 out of 5 stars

Poor advice poor service, poor company.

This company needs to look at their staff because some of them are so bad its comical. They are also not really concerned with correcting their mistakes. They are obviously used to customers complaining.

August 20, 2020
Unprompted review
Tiling Supplies Direct logo

Reply from Tiling Supplies Direct

Hello Mike

Sorry hear about this - but we can't really correct our mistakes without knowing what they are first - so please can you supply further details of what we have done wrong?

Rated 1 out of 5 stars

Wrong order received and no fix after numerous contact made.

I ordered some grout protector on 3rd April. I received a delievery on 7th April, but the wrong product had been sent. I called up for a replacement, and was promised that the correct product would be sent out. I called up again on 10th April, as I had still not received the replacement and I was promised that it would be delievered the next day. I emailed on 14th April as nothing had been received still and I thought that maybe putting it into writing would resolve the situation. On 17th April I called up again and requested a refund instead. I was told that this would take a few days. It's now the 27th April and I've not received either a replacement or a refund. I've again been promised to have the money refunded. This is the WORST service that you could expect.

April 27, 2020
Unprompted review
Tiling Supplies Direct logo

Reply from Tiling Supplies Direct

Apologies Warren, as this was at the start of the lockdown in the UK, we were inundated with orders and operating with a reduced number of staff, some of whom were working from home. Inevitably we experienced some communication errors, a casualty of which was your order unfortunately. However this has now been resolved and your order refunded in full.

However, you leaving copies of the same negative review on multiple sites such as Google, Trustpilot, Yell.com, etc in a childish attempt at a smear campaign is not very mature or reasonable behaviour considering this was a 1-in-a-1000 order error that occurred during the height of the first Covid-19 lockdown. After a quick browse of your other (all negative) Trustpilot reviews, I think most people will draw their own conclusions as to the credibility of yours.

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