The winnie the pooh piggy bank is beautiful! However I was really disappointed when I turned the piggy over to find the white stopper in the bottom and the felt pads on its feet were really dirty. Lik... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered 2 Tilly pigs which came with a I suppose a savings book (thats the only way I can describe & have forgotten the proper name). Excellent delivery packaged just enough without causing damage... See more
Company replied
I was looking for money boxes as Christening presents for my three young grandchildren. These were perfect. The patterns l chose matched their interests: super heroes for the 7 year old boy; unicorns... See more
Company replied
I ordered my first Tilly Pig, the hundred acre wood, and was so thrilled with it I ordered another straightaway. The product is excellent the additional items Like a guide to savings are well present... See more
Company replied
Company details
Written by the company
Tilly Pig is your go-to for fun, personalised piggy banks and children’s educational products. We believe that learning to save should be a joyful experience, and our adorable collection of piggy banks (aka "money boxes") is designed to spark a lifelong interest in money management. We are passionate about helping kids learn to save, one coin at a time. Our Mission and Products We create handcrafted, ceramic piggy banks that are as unique as the children who own them. Each money bank can be a custom gift with a personalised name and message, making it the perfect gift for milestones like a christening, birthday, or baby shower. Beyond just a place to store cash, our Tilly Pig collection acts as a tangible tool for parents and grandparents who want to teach their little ones about financial literacy for kids. By giving children a special place for their pocket money, you can help them visualise their savings grow, making the process both rewarding and fun. Teaching and Giving Our products are specifically designed for kids to make saving an engaging and exciting activity. We help you give a gift that truly matters, providing a foundation for a healthy financial future. Whether you're a parent looking for a way to get your child interested in money management or a relative searching for a memorable newborn gift, Tilly Pig has a saving solution for every young person. Join our community and discover how our cute piggy banks can empower the next generation of savers. Visited www.tillypig.com today to discover our imited edition piggy banks that help you raise responsible little savers.
Discover Tilly Pig!
Written by the company
- Tilly Pig is your go-to for fun, personalised piggy banks and children’s educational products. We believe that learning to save should be a joyful experience, and our adorable collection is designed to spark a lifelong interest in money management. We are passionate about helping kids learn to save, one coin at a time.
Our Promise
Easy Returns
We really hope you love everything in your order —but if something’s not quite right, we’re here to make things easy. The return process depends on where you’re located. Returns from the UK: Returns are free when you use our Royal Mail Tracked Returns service; You have 28 days from dispatch to return your item. Returns from outside the UK: You have 40 days from dispatch to return your item
Contact info
PO Box 9438, BH15 9HR, United Kingdom
- support@tillypig.com
- tillypig.com
Discover amazing gifts today
4.4
Excellent
195 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful service with no product and no money back.
I placed a order for a tilly pig and it never said it was out of stock and I paid for express delivery. So 10 days later I still don't have my parcel or my money back.
Trying to get any help with the customer service team is impossible. I will keep trying but I would warn anyone not to use this company cos the products don't come and the customer service is beyond rubbish.
December 20, 2024
Unprompted review
Reply from Tilly Pig
Hi Kerry,
We're sorry to hear about your experience. However, I would like to clarify that our website is directly linked to the stock available, and any backorder information is clearly displayed in red writing. It seems that this may have been missed during your order process.
I can see that your order has now been delivered, and we hope this resolves the issue. If you require further assistance or have any questions, please feel free to contact us, and we'll be happy to help. Thank you for your understanding.
Kind regards,
Tilly Pig
Not as advertised
Not as advertised. I sent several emails to customer service and never got any reply back. This company has no integrity and clearly don’t care about their customers. Had planned on ordering more for the rest of my nieces and nephews but won’t be a returning customer. Very disappointed and upset.
UPDATE: You’re reply is a joke. You replied to my email 3WEEKS LATER. That’s terrible customer service. You replied on Christmas Eve asking for photos of packaging that I no longer had seeing as how it was a present that was wrapped under the tree. How ridiculous! You did nothing to make YOUR wrong right. Instead you just try to blame the customer when you could just send the missing items in the mail and be done with it. You never intended on making it right. You just prove your lack of morals and integrity as a company and as a group of people.
December 2, 2024
Unprompted review
Reply from Tilly Pig
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment and would like to address your concerns.
After reviewing your case, we can see that we did respond to your emails. As we mentioned in our correspondence, the missing stickers you referred to were located inside the box. We kindly requested photos to assist further, but you informed us that the box and packaging had already been disposed of. Without the box or photos, we could not verify the issue further.
We strive to provide excellent service and are always looking for ways to improve. If there’s anything else we can assist you with, please don’t hesitate to reach out again.
Lack of stock not clear from website
I ordered a pig for a very special present. I expected my pig to be delivered within 5 days.
I received no email, no notification and no pig.
I received no reply to my enquiry email.
I finally got some answers via WhatsApp.
Apparently the pig was on back order. At no point was this clear whatsoever during the order process, had it been I would have ordered from somewhere else.
I was then informed that the pig would definitely be back in stock in a couple of
days, accompanied by an unnecessary
rude exclamation mark.
Several more messages requesting an update were not replied to.
Finally after 17 days I was informed there was an issue with back orders and received a refund.
1. Make it clear on your website if a product is out of stock
2. Sent an acknowledgement email on receipt of order
3. Don't use exclamation marks when replying to a genuine, fair, customer question
4. Aim to reply to emails within 48hrs
5. Don't make the customer feel like they are at fault.
October 29, 2024
Unprompted review
Reply from Tilly Pig
Hi Louise,
Thank you for your feedback, and we apologise for any frustration caused by your recent experience.
Our website provides live stock updates linked directly to our warehouse, so out-of-stock items should be clearly marked. We appreciate your input and will review how we can make this clearer.
We are sorry if any responses felt delayed or unhelpful. Our goal is to respond within 48 hours, and we are reinforcing this commitment with our team. After reviewing your message thread, we found our responses to be polite, but we regret if any tone was misinterpreted.
Your experience matters to us, and we are committed to improving. Please reach out if you need further assistance.
Best regards,
The Tilly Pig Team 🐷❤️
Lovely lovely Tilly Pig
Lovely lovely Tilly Pig for my granddaughters first birthday, thank you. Slight issue which Kat sorted instantly. Great customer service and I wish the company every success.
April 30, 2024
Unprompted review
Reply from Tilly Pig
Hi Liz,
Thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team 🐷❤️
Great Customer Service via WhatsApp
My order arrived and it was cracked so I contacted the team via WhatsApp, they were quick to respond and have sent out a new piggy bank free of charge!
April 4, 2024
Unprompted review
Reply from Tilly Pig
Hi Eleanor, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Excellent service
After ordering a tilly pig for a birthday present, I found the pig had a few surface cracks. On contacting tilly pig, I was contacted back by Kat. I sent photos and the information she had asked for. Within twenty fours hours, a new pig has now arrived, perfect. Excellent customer service, very fast, very friendly, and the pigs are great for adults and children too. Would definitely recommend this company
April 4, 2024
Unprompted review
Reply from Tilly Pig
Hi Teresa,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
I ordered a Tilley Pig for my nephews…
I ordered a Tilley Pig for my nephews birthday on 31st of January. When I gave it to him, we noticed a crack the length of the pig. The company have been in touch since I messaged them and replaced the pig. There was an initial issue with contact which has been resolved. I am happy to say that the problem was dealt with swiftly and in a friendly way. Thank you
Julie Baker
January 31, 2024
Unprompted review
Reply from Tilly Pig
Hi Julie,
I'm truly sorry for the inconvenience caused by the damaged Tilly Pig and the problems you faced when contacting us. Following our phone conversation, I'm pleased to confirm that we've shipped a replacement item today with express shipping. You'll receive a dispatch confirmation shortly.
We appreciate your patience and we're committed to improving our service to prevent such issues in the future.
Thank you for your understanding.
Best regards,
The Tilly Pig Team
I now have three little Tilly Pigs for…
I now have three little Tilly Pigs for my granddaughters.
There was a slight problem with one little piggy. I contacted Tilly Pig and Kat contacted me. I sent Kat the details she needed and she very quickly replied and replaced the little pig by express delivery.
I now have a perfect little pig for my granddaughter, which I will give to her tomorrow.
Thank you Kat and Tilly Pig.
February 10, 2024
Unprompted review
Reply from Tilly Pig
Hi Anne,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Great piggy bank
Great piggy bank, beautiful design. Company was quick and helpful over whatsapp when I had a question.
December 21, 2023
Unprompted review
Reply from Tilly Pig
Hi Sarah, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Excellent prompt service we received
Excellent prompt service we received from Kat , definitely recommend
January 3, 2024
Unprompted review
Reply from Tilly Pig
Hi Andrea, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Very disappointed in this company
Very disappointed in this company. I ordered a joker tilly pig back in July on pre-order. I finally received it at the end of September.
This was a Xmas gift for my friends son who loves the joker. Upon opening on Xmas day she informed me that the tilly pig had crack lines in the porcelain. The tilly pig was fully intact and not broken in any way shape or form. I took pictures and informed tilly pig they refused me to return and replace with a new one even though it was nothing to do with transit or how it had been handled. Purely bad craftsmanship and problems with the porcelain. Would never order again. So disappointed and very expensive piggy bank
December 29, 2023
Unprompted review
Reply from Tilly Pig
Hi Bettina,
I truly understand how disappointing it can be when things don't go as expected, and I want to thank you for bringing your concerns to our attention. It's really important for us to hear about your experiences.
I've taken a look into your situation, and it seems that the product was received back in September, with the issue being reported in December. I completely get how frustrating this timing can be. Unfortunately, this does fall outside our 28-day return policy window. This policy helps us ensure that all our products meet the high standards our customers expect, but it also means we have to be really careful about handling returns and exchanges that fall outside this period. It's a tricky balance to maintain, as we always aim to be fair and supportive to all our customers.
Please know that we are absolutely committed to quality control and we're always on the lookout for ways to make our products even better. Your feedback is invaluable in this process, and I can assure you that we take it very seriously.
I'm genuinely sorry for any inconvenience this situation may have caused you, and I understand how disappointing it must be.
Best regards,
The Tilly Pig Team
Delayed delivery - piggy
Kat has been very helpful with regards to my delayed piggy. She even had it shipped next day delivery so my granddaughter had it time for her birthday. Thank you! ☺️
December 14, 2023
Unprompted review
Reply from Tilly Pig
Hi Samantha,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
What a lovely company this is
What a lovely company this is. I dealt with their customer service team (Kat) on a issue which wasn’t their responsibility but they did every thing they could to help me. Their response was quick and efficient with a good delivery service. Plus I have a Tilly piggy bank and it’s lovely, great quality and a really cute gift. Thank you Tilly Pig 🐷 especially Kat
November 29, 2023
Unprompted review
Reply from Tilly Pig
Hi Helen,
Thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Damaged piggy
My Tilly pig came damaged I contacted a lovely lady named kat through their WhatsApp and with a few hours a new on has been ordered for me free of charge! Lovely customer care
November 29, 2023
Unprompted review
Reply from Tilly Pig
Hi Shakira, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Absolutely delighted with my purchase
Absolutely delighted with my purchase. Pooh Hundred Acre Wood pig. Excellent quality and very fast delivery. Brilliant service, thank you.
November 10, 2023
Unprompted review
Reply from Tilly Pig
Hi Sian, thank you for taking the time to leave us a review!
We're thrilled to hear that you love our product and that your order arrived swiftly!
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Issue resolved
Initially I was quite unhappy as both piggy banks I had ordered cam cracked, I spoke to Kat through the WhatsApp app and she rectified the problem right away by simply sending me out free replacements. (Yet to recieve but have recieved confirmation email.)Brilliant service will recommend to friends and family.
November 9, 2023
Unprompted review
Reply from Tilly Pig
Hi Amy, thank you for taking the time to leave us a review!
We're happy that we could assist and will make sure to pass this feedback on to our team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Beautiful product, great service.
I stumbled across this fantastic site by chance. The perfect gift for my new nephew. I ordered a Peter Rabbit piggy bank and he is fantastic. Unfortunately there was a small chip on his nose. I contacted the team via WhatsApp and received a reply from Kat straight away. Without hesitation she organised delivery of a brand new pig. The chip was just one of those things but the fact that it was dealt with swiftly and in a stress free manner has really impressed me. I will 100% order again. The pigs are beautifully made, definitely something that should be kept and passed down through the generations. If you are thinking about buying, just do it. Thanks Tilly Pig and a big thanks to Kat for your great customer service. One very happy customer.
November 9, 2023
Unprompted review
Reply from Tilly Pig
Hi Amy, thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
The Snowman Tilly Pig is perfect for my…
The Snowman Tilly Pig is perfect for my 3 year old son, delivery was super-fast and the packaging is lovely.
October 23, 2023
Unprompted review
Reply from Tilly Pig
Hi HaT, thank you for taking the time to leave us a review!
We're thrilled to hear that you love our packaging and that your order arrived swiftly!
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
TillyPig rep Kat
Contacted TillyPig and dealt with by a wonderful customer service rep called Kat
Helped me with every question I had
October 6, 2023
Unprompted review
Reply from Tilly Pig
Hi Danny, thank you for taking the time to leave us a review!
We're happy that we could assist and that Kat has helped you with your recent query! We will make sure to pass this on to the team.
If there is anything else that we can help you with at all, please don't hesitate to let us know.
Many thanks,
The Tilly Pig Team
Poor Quality and Overpriced Product
Delivery excellent however retail box was dirty and scratched ( looked like it had been dragged around a warehouse floor). The pig itself - the printed Disney design was faded, stretched and looked nothing like the bright web images. The glazing was cracked in several places and the nose wasn’t painted properly and looked unfinished. The underside was covered in dirt marks on the rubber stopper.
Never been so disappointed to receive something. Wasn’t worth half of the £30 plus I paid for it.
Returned for a refund and won’t be coming back I’m afraid.
September 20, 2023
Unprompted review
Reply from Tilly Pig
Hi Cheryl,
We sincerely apologise for the disappointing experience you had with your recent purchase. We greatly value your feedback and are committed to resolving this issue promptly. We have contacted you to gather more details about your order, and we are determined to investigate the matter thoroughly. Your satisfaction is our top priority, and we aim to make this right.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
Best regards,
The Tilly Pig Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.