Tiltedsole Reviews 253

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The only way I could review is by giving tilted sole a 1 star review. This is the worst costomer service I have ever experienced. You cant even send them and email. I believe this whole sight is a sca... See more

Rated 2 out of 5 stars

Don't present prices and sizes in AUD, claim you're a global company, then tell me after you ship the incorrect size that your sizes are only in US measurements. Very disappointed by your shipping... See more

Rated 3 out of 5 stars

Whoever packed my shoes... Your packing job sucks, $350 for a pair of shoes... My shoebox should be intact & it is destroyed... I anticipated to keep my shoebox for my shoe storage & now this is not h... See more

Company replied

Rated 5 out of 5 stars

Couldn't find my son's sneaker preference on any other site. Tiltedsole had size and price comparable to chains. Easy order and check out process. Liked the spin wheel discount effect. Now just waitin... See more

Company details

  1. Shoe Store
  2. Clothing Store

Information provided by various external sources

High end and on-trend men's and women's footwear. Unique and bold shoes to match your personal style and make a statement. Trusted on-line and in store since 2003.


Contact info

2.9

Average

TrustScore 3 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phenomenal!!

Shoes arrived quickly and were in perfect condition and fit perfectly! Love love love!!

November 17, 2017
Unprompted review
Rated 3 out of 5 stars

Cute but....

There is usually an authentication sticker on the bottom of one of the UGGs. There wasn't one on either pair. On the other pair I bought there was clearly some sort of sticker that had been removed. Shipping time was pretty good, however, the package arrived with a large slit in it and the (cellophane of the) shoe box subsequently had been split also.

November 15, 2017
Unprompted review
Rated 3 out of 5 stars

Good if you know the shoe fits.

Customer service takes awhile to answer the phone, but they are friendly.

They also only offer free shipping for returns and exchanges if you're a first time customer. It's an online shoe store and no one is the same size shoe across brands and shoe types. How are you supposed to know if the shoe fits without trying it on? My original order shipped for free because it was more than the minimum required. Yes, I was able to choose whatever carrier I wanted to ship the shoes back, but shipping prices are based off weight and I wasn't shipping a shirt back.

I'll only order from them again if it's a shoe that I know will fit without any issue.

November 3, 2017
Unprompted review
Rated 5 out of 5 stars

I was looking for a specific shoe

I was looking for a specific shoe. And this website seemed to have it. Once I seen that lock on the link I knew I could trust them. This is a legit trusty worthy website. Now I’m just going to wait for my package and hope they fit perfect!

November 3, 2017
Unprompted review
Rated 1 out of 5 stars

The worst experience ever ordering …

The worst experience ever ordering something online. I ordered a pair of shoes in a size 8.5 and I got a pair with a box that states 8.5 but the left leg is a size 8 while the right leg is a size 7.5. So disappointed!

October 27, 2017
Unprompted review
Tiltedsole logo

Reply from Tiltedsole

We apologize for the inconvenience this may have caused you, per our records we see that a return label has been sent to you so that you may return the item for an exchange or refund.

Rated 1 out of 5 stars

Suprised!!

You can’t cancel the order or mail it to a different adress,you are not helping me at all here!

October 25, 2017
Unprompted review
Rated 2 out of 5 stars

Been 10 days haven’t received tracking …

Been 10 days haven’t received tracking label or any email updating me on the status of my order. Contacted customer service and I’m still waiting for them to get back to me. At this point I’m going to just cancel with PayPal. Been wanting to order for years suck this is my first experience. Oh well won’t be shopping here again.

October 23, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look