Time Finance Reviews 194

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude. Many people highlight the excellent customer service, noting quick response times and a smooth user experience that makes processes easy and stress-free. However, some customers also mentioned issues related to equipment and billing discrepancies.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, helpfulness,... See more

Service

Consumers generally report positive experiences with the service. Many reviewers describe the company as... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick, efficient,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Time Finance for invoice financing for over 10 years. In my industry, client payments can run late, and Time Finance not only chases them up but will also apply legal pressure if n... See more

Rated 5 out of 5 stars

We have been working with Georgina and team at Time Invoice Finance the past 18 months, and have found the whole team to be professional, reliable and efficient, always a pleasure to deal with. On... See more

Rated 5 out of 5 stars

We have been with Time Finance now for 2 years. Our experience with them has been excellent. They are there to help businesses grow and support you through it. A very special shout out goes to Ker... See more

Rated 5 out of 5 stars

The guys at Time finance are just fantastic, I feel i need to give special mention to George T who is there 100% of the time to help and support our daily business finance needs. He is always availa... See more


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Non-Bank Financial Service

Written by the company

Time Finance provides the funding support businesses need to help bring their ambitions to life – whether that’s through innovation, investment or expansion. We support over 11,000 UK business owners each year through Asset Finance, Invoice Finance, Business Loans and Multi-Product solutions. Through this experience, we have developed a wealth of knowledge that allows us to help navigate businesses towards their goals. Our flexibility means our customers receive the best financial solution for their business's needs.

Our Solutions

Written by the company

Asset Finance
Get faster access to the equipment you need to make business happen. Our Asset Finance solutions make equipment financing more affordable by spreading the cost over an agreed period. It can also support businesses looking to refinance existing assets to support cashflow. With a range of flexible repayment options, Asset Finance protects your cashflow, giving you the freedom to grow your business at your own pace.
Invoice Finance
Invoice Finance enables you to access the value of outstanding customer invoices before they are due. We provide the funding and can offer an optional credit control service where we manage a tailored collections process on your behalf. Our XTRA Time facilities and Selective Bad Debt Protection product can provide peace of mind when you need it most.
Multi-Product Solutions
Multi-Product Solutions or as it’s formally known, Asset Based Lending (ABL) gives you access to vital funds by using your existing assets as collateral – from invoices and stock, to property and machinery. Our multi-product solutions can be tailored to address your unique requirements, whilst releasing a higher level of working capital than other forms of finance. A multi-product facility can help support your future business growth plans.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

194 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Our experience with Luke

Our experience with Luke, Salma and now Karen is first class. We very much appreciate their professional and concise approach to handling our account. Thank you to all!

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Time services excellence

Luke F and Karen both ensure a fantastic service from Time to Sapphire. From the initial discussions with Simon to the day to day running of the account, we have been impressed by Time. Highly recommended

October 4, 2024
Unprompted review
Rated 5 out of 5 stars

Massively rate this company

Massively rate this company. Essential partners to our business. Can’t speak highly enough about Jack and Adam our relationship managers. Very approachable, helpful and supportive and provide solutions when needed.The guys who I email to allocate the cash daily to invoices and pester are also fantastic. Thanks Time!

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

We've been working with Time Finance…

We've been working with Time Finance for a while now, and their service has been nothing short of excellent. Karen and Paul, in particular, have been amazing—always responsive, professional, and a pleasure to work with. Their support has made the entire financial process smooth and stress-free. We highly recommend Time Finance to anyone seeking top-notch financial services!

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We have been with TF since 2021. My daily person who I contact (and annoy) is George Tierney, he is extremely professional, friendly and very patient with me! Nothing is ever too much for him and he will explain everything to me. Excellent Customer Service and a lovely person to work along side. I also just wanted to mention Jenni Stubbs who has been with us since we started up with TF, she is extremely supportive, friendly and again nothing is too much for her. Professional in everything she does. Overall fantastic customer service from both.

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Time Finance services

I have worked with Time for just over 12 months, so far so good. I love Jenni my account manager, really helpful, really committed, goes the extra mile and works me in order to get where I want to. Cash flow has been much better, credit control is professional and they are helpful.

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Good IF Facility and Great Relationship Execs

I've worked with a few confidential IF facilities, particularly since covid due to cashflow constraints, and Time have been excellent. The set-up process took a while, but our relationship exec is second to none; Salma always goes above and beyond, ensuring we make the most of our facility wherever possible. I can't thank Salma and Kerry enough, and for an SME, such a facility makes a huge difference to cashflow.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

WRT Logistics have use Time Finance for a couple of years and don't hesitate to continue our working relationship. The team from onboarding to day-to-day contacts are first class. Good account management and always available to discuss different options.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Time Finance

Alice and the Team at Time have been instrumental in helping to facilitate the growth of our business and are always on hand to assist with any queries, requests etc.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service from Salma and Paul

We have been working with Time Finance for several years and their support and service has been first class. Our contacts Salma and Paul are extremely helpful and are always on hand. Would have no hesitation recommending Time Finance.

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this business in future, mis-sold lease. Poor customer service/complaints procedure

We entered into 2 separate agreements in 2022 and 2023; after a recent visit we were persuaded to enter into a new agreement to save money, which we were told would merge the 2 existing agreements. We were not told about any other change, but it turns out that not only is the new agreement more expensive but Time have tried to tie us in for another 5 years. None of that was discussed, and when we have raised it Time have said that all 3 agreements are still live so have to make payments under all 3 - we are now paying double for the same equipment! Very unfair selling practices which don’t reflect well at all on their business - we are taking legal advice because we haven’t had any luck dealing with them so far. The agreements are contradictory and have a lot of errors - would avoid this business in future.

June 12, 2024
Unprompted review
Time Finance logo

Reply from Time Finance

Hi, we’re sorry to hear you’re unhappy with your experience with Time Finance. If you’re not already in touch with our team, please contact us directly at complaints@timefinance.com so that we can discuss your experience and concerns in more detail with you.

Rated 5 out of 5 stars

Excellent supportive service

The ongoing support from Mike and Jack, as well as others in the wider team, has been first rate. Rare to find a funding partner that works flexibly and supportively with a growing business.

July 12, 2024
Unprompted review
Time Finance logo

Reply from Time Finance

Thank you for taking the time to provide a review and we are thrilled you are happy with the ongoing support Mike and Jack have given you. We are delighted you have chosen us to be your funding partner.

Rated 4 out of 5 stars

Seem less transition

We have gone through a transition of changing finance funding company to Time Finance and even though at the beginning seemed to be slow getting all information signed off but know we are live and have started to use the system it is so easy to follow , the structure is clear and straightforward during the transfer we was dealing with Tom and Rachel - these guys have helped us through the pain of changing over . From memory I think over the last 3 weeks Tom has not only spoken to myself but to my colleagues.2/3 times a day. I am looking forward to working with Time Finance the staff have acted professionally all the way through and given us a good customer experience

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Help

I have dealt with Adrian Payne previously when we first looked at Invoice Finance and was recommended to us by our accountant. Adrian has given us loads of help over the last 6 years and when he went to Time Finance and we were having issues with our previous provider, Adrian helped us by understanding our needs and our growth requirements and helped us with a facility that would grow with our business needs. We also went through a restructure recently and Adrian's knowledge has helped us through a smooth transition and is a true asset to Time Finance. Also have to say Salma is helpful and brilliant to work with as is Mike even if he is a fan of the football team that stole our best players.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Time Finance have been essential for my…

Time Finance have been essential for my business! They solved my cash flow issues instantly with their invoice factoring. I have Jack and Mike looking after my account and if it wasn’t for them my business would not be where it is today ! We had a very painful client but due to Mike and Jacks experience and due diligence in their work they kept my business moving forward . Couldn’t recommend using time finance enough !

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Business!

Brilliant from start to finish. Process was thorough but kept up to date at all times.. The staff at Time deserve all the praise as nothing was ever too much. Would highly recommend to any business. Thanks for everything guys!

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great business to work with

We have been with Time Finance for 2 years now for Invoice finance - the level of service compared to the previous we used - a world renowned bank -is huge.

We have a point of contact - kerry - who has been out to meet us once and is always on the end of the phone as is her team.

In addition to the pricing being much lower they actually will speak to us and help us when problems have arised and even helped us fund larger orders by being flexible with the facility.

we have recently renewed for another 2 years and look forward to carrying on the relationship for many years to come.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Time Finance

The amazing team at Time always provide quick decisions and are always supportive of businesses we send their way

December 18, 2023

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