timelesslondon.co.uk Reviews 

Avoid this company at all costs I ordered a beautiful looking Christmas tree jumper when it arrived it was a nylon long sleeved tee shirt as it happens it was for my secret santa gift I am so upset and disappointed with the customer service lack of and disgusting quality l have photographs of item and have distributed them throughout our company they keep offering me a 10% refund and want me to keep the appalling item
I want a full refund I have decided to take the matter to the omnibus man they should be stopped from trading

Excellent customer service.
Just be sure you are ordering from Timeless London and not Timeless fashions London, which is a totally different site based in China, selling very inferior goods.

To begin with the skirts are beautiful - I have 2 already and my mum ordered 2 more, for my Christmas. Heavy, high quality wool, fully lined, gorgeous finish! Delivery too is always very prompt. There was a slight mix up recently with my Mum's Christmas order, and the wrong size skirt was sent out. We contacted the company via WhatsApp and received a telephone call from the brand founder herself, talking us through the process. A replacement skirt was sent out immediately to ensure it reached us before Christmas. Brilliant service. Highly recommended company. I'll be trying their dresses next!

Initially there was a problem with my order and as soon as I made them aware the issue was sorted quickly, efficiently and courteously. I ordered 2 Sophie skirts and they're gorgeous. The fit is true, the workmanship is excellent and the fabric is quality. I will definitely be ordering again.

I had a fantastic end to end experience when buying a dress for my wife. Everything worked seamlessly and my wife was delighted with her gift. Highly recommend!

SCAM - European customers beware!
Over a month ago, I ordered a skirt size S to Germany. The website explicitly states that items for European customers are shipped from and can be returned to a warehouse in Belgium. After a few days, I received an email from the owner that the skirt had not been available at the Belgian warehouse and that it had now been shipped from the UK, but that I would not have to pay any additional fees or duties. Over a week later, the skirt finally arrived, with the business seemingly having evaded duties, as the value indicated on the customs form was 10 EUR rather than the 80 EUR the skirt was actually priced at. Unfortunately, the skirt was too large when I tried it on, but the Belgian returns address was nowhere to be found on the internet. I contacted the owner three times to ask for the returns address, but I was ignored for almost two weeks. I registered a complaint with PayPal, and even then the owner only replied after 10 days when PayPal had just refunded me. She was very apologetic, stated that my messages had landed in her spam folder, and sent me an address in Belgium for returning the skirt. Even though I had already been refunded, I decided to play fair and returned the skirt, paying 15 EUR out of my own pocket to ship the parcel to Belgium. However, after a few days I was notified by DHL that the addressee had refused to accept the parcel and it was now being returned to me. I cannot believe that I not only had to wait weeks and weeks to get a reply from the business owner and go through PayPal to be refunded, but that I now also spent 15 EUR in vain for a return that was not even accepted by the address given to me by the owner. It's an absolute farce and I strongly advise all European customers to stay away from this business.

I had some troubles with Royal Mail and my shopping delivery, but the customer service team was absolutely fantastic. I called them, and they were extremely helpful, going above and beyond to help me track the package and resolve the issue quickly.

On top of that, I absolutely love the quality of their products—they’re beautifully made and feel great. And can we talk about the skirts? They have pockets! Such a thoughtful and practical touch that makes me love them even more.

My experience from start to finish has been incredible - the customer service, the shipping and most importantly the product. The dresses are some of the most flattering I’ve ever worn and I got so many compliments when wearing them. I even spoke to the founder who was soooo lovely and advised me on the different styles! Couldn’t recommend enough, A***

I have purchased from Timeless London multiple times throughout the year now. They have really nice quality clothing for good prices. The styles are very cute. I live in the US and always get my packages in good condition and promptly for international shipping. Their customer service is top notch. The one time I needed to contact them, I had a response and the issue resolved in less than 24 hours. I highly recommend them!

This was the worst service I've experienced in a while - delayed responses to inquiries, false information that does not match the info on their website, etc. Returning items from Netherlands to Belgium, I was given a wrong return address and seemingly false company name - Wyntas BV (not gonna share the full address because I fear this is someone's private house). The company name Wyntas BV DOES NOT EXIST in the location specified by the return address; the address is just a residential house (private by the looks of it on Google street view). As a small business, if this is the service you provide right from the start, you should be ashamed. Arranging returns is a BASIC requirement for any garment store.

The dress I ordered arrived in good time and was better quality than I expected. Also a good fit.

I wasn't too sure what to expect from a business I've never heard of before but the skirt was just too pretty to not buy.

I bought the skirt with the overall straps and the material is actually decent! It's quite thick and holds it shape on your body (I'm a size 14).

Admittedly the straps are quite long (I'm 5'5) and the shortest setting is okay, I might need to get another button hole altered.

I got my skirt during the Black Friday sale which made it more financially accessible for me. I'll be keeping my eye on future sales to get a cute coat 🩷

Dresses are beautiful but if you have an issue with them return shipping is extremely expensive, I am talking $70+ and they say they will help you and then just ignore you. Very bad customer service.

I was in contact with them for 3 months which is ridiculous with them saying they will help but not really helping or offering solutions other than $70 return shipping and in the end I just gave up :(((

I ordered the skirts for winter, which looks pretty like on the pictures. The messurement is correct on the website. After getting in touch via Email the refund worked quick.

Fast deliver beautiful dress thank you

We had a very tight deadline on receiving the dresses; items were delivered to the US within one week, they were perfect. We will definitely be shopping with them again!

Just brought a lovely dress from this company. Had never heard of them before, but I am wearing my dress now and I LOVE IT!! The quality is fantastic. It fits me like a glove and I have had so many compliments. Will definitely be buying more outfits.

I love their designs, prints and quality. Huge fan!

I’d had my eye on a full circle skirt and matching fifties-style jacket from this company for a while and I’m so pleased I ordered them last week. The quality is great (the cut and fall of the fabric in the skirt is particularly noticeably high quality) and they feel like true vintage only with more sizing options and, better still, with pockets! I wore the skirt and jacket to work on Monday and felt great, and four different colleagues and a woman on the train all complimented me on my outfit! Quick delivery, too.

A brilliant small company. I’ve been buying from them since the beginning and continue to keep coming back. The designs are unique and vintage inspired.