Tim Hayward Car Sales Ltd Reviews 

278
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This was the first car I viewed, test drove, and bought. Absolutely impeccable service from Tim Hayward Car Sales. The process was so straightforward, and they even delivered the car to my address.... See more

Rated 5 out of 5 stars

Great experience purchasing a vehicle on HP from Tim Hayward Car Sales. They were professional and helpful throughout. Any and all queries and problems were dealt with, even with a part replacement be... See more

Company replied

Rated 5 out of 5 stars

Finally found a car with the desired spec at Tim Haywards, made contact and the sale was handled by Triston who was very helpful & professional throughout. Due to the location 3.5 hrs away Triston g... See more

Rated 5 out of 5 stars

Excellent new pass experience! After recently passing my test, I purchased my first car with Tim Hayward. I had an overall amazing level of service, Tim & Tristan was fantastic and helped m... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

With a great range of Quality Used Cars for sale, we pride ourselves in offering a friendly personal service, with detailed knowledge of our stock. We enjoy supplying cars to our ever-growing portfolio of customers, both locally, and nationwide. We offer many services including Part Exchange, Vehicle Finance, Warranty and Vehicle sourcing. What sets us apart from the rest, is our genuine passion for cars, and our clear commitment to constantly evolve, which involves listening to our customers, and learning different techniques to constantly imporve our level of customer service.


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4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.6

All reviews

(278)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought my car over the telephone…

I bought my car over the telephone without seeing it in person and I would never normally do this , but I was so reassured by the conversations I had with Tristan I went ahead and paid a deposit . The car turned up as arranged delivered by the very nice Peter . The car goes far beyond my expectations . I was prepared so well and looked superb ! Thank you so much I’m delighted

December 1, 2021
Unprompted review
Rated 5 out of 5 stars

recent experience

now retired,and fed up of old man's diesel Mercs I decided to excercise my entitlement to a late life crisis car...discovered a 350 AMG SLK at Tim Hayward,s Made an appointment to view..the vehicle was better than described on the Autotrader blurb.Did the deal yesterday,car was serviced this morning and delivered to Swansea this evening.You can't get better service than that!!
Any of you out there thinking that a small family car dealer cannot be as good as the main guys...think again go to Pantbach Road !!

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!
Great people to deal with. Very kind and professional. Honest dealer and very helpful. Car purchase was a pleasurable experience.

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

Hi there , from Darren Savin a Extremely happy customer

Hi there , I’ve just bought a lovely car from Tristan and it’s perfect , I didn’t go and see the car in person as it was 188 miles away from me , but Tristan done me a video and photos and anything I asked of him , he gave me a fair part exchange price and I would always return to this company before I went anywhere else great trust worthy guys and company , also my car was delivered by Peter who was as well a pleasure to meet he was so professional and again a real trustworthy guy , I would trust him to deliver my car with the confidence that is was being driven respectfully to a customer, again I can not praise these two guys I dealt with made the whole process a joy ,

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

100% happy!

Friendly. Professional. Efficient. Super speedy. Great customer service, no hard sell and lots of support. Thoroughly recommend Tim Hayward's for a used car purchase. 100% happy!

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

"Top Marques" -take a leaf out of the Tim Hayward Customer Care Handbook!

Tristan at Tim Hayward Cars Sales provided exceptional levels of service, care and attention, where nothing was too much trouble and where excellence of product, communication and helpfulness are the norm. It's a fine line to tread between being pushy and indifferent but it was a line that Tristan consistently and unfalteringly walked with complete assurance and aplomb. Over more years than I care to remember, I've must have bought more than thirty cars but, never before have I encountered such a completely hitch-free, "can-do", enjoyable experience than the one I was fortunate enough to experience from Tim Hayward Car Sales. Top marks to Tristan and - top marques sales-staff should look to their laurels (rather than resting on them) and learn what tangible customer-care, attention to detail and exceptional communication skill looks like!

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

I bought a BMW X3 from Tim Hayward car…

I bought a BMW X3 from Tim Hayward car sales and I am very happy with the car and the service provided, all of the staff were very helpful and I will recommend this garage to all of my friends and family. Tristan is a gentleman he helped me through all of the process from my private number plate transfer to setting up my phone to the car. I have given five stars and if I could have given more I would have. Thank you very much.
G Singh

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout the buying process and outstanding aftercare

I don’t normally write reviews, but promised myself I definitely would after the experience I had purchasing our vehicle with Tristan at Tim Hayward Car sales. I didn’t get round to writing the review straight away, which has allowed me to see their aftercare which has been amazing. We purchased a Volvo XC90 and had a fantastic experience from start to finish. Tristan gave us exactly the right amount of attention we needed, let us test drive a few different cars and was a pleasure to deal with. He clearly enjoys his job, is enthusiastic relaxed and not pushy at all. He was able to secure low rate finance options for us quickly and efficiently and very relaxed with giving us the time we needed to come back on our final decision. We were offered a good part exchange price for our existing car and the entire process was made extremely easy and quick. The car was detailed and presented to the highest standard when picked up and we have been very happy with the purchase. After having the car for a week we noticed that one of the heated seats did not work. I contacted the team at Tim Hayward and they were brilliant. They invited me back immediately and then arranged for the car to be fixed. They provided me with courtesy car and kept me updated with progress on my vehicle and even sent the car to the Volvo dealership to ensure the best people looked at the problem. I would definitely recommend to anyone to considering buying from them. 5 stars well earned !!

October 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

A couple of little things to sort on the car, which were sorted in a very hassle free way, and a good quality courtesy car provided. These guys understand customer service.

Great car at a great price and pain free follow up. Would definitely recommend to a friend.

October 13, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Cannot fault them and would buy another car from them in a heartbeat. Tristan went above and beyond to ensure everything was perfect, and complete. Thank you!

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

it is the first time buying a car online

it is the first time buying a car online. The car I got is in excellent condition. Very happy about the service. Although there was delayed delivery time, but Tristan always inform you ahead. Peter the delivery man did a good job too, driving my car all the way from Cardiff to London. I would highly recommend them and will try to get my next car from them

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Good job well done but the team

Great experience from getting pick up at the station from Marvin to seeing Tristan at the show room gave me lots off time to look at the car with the keys as they did there work I asked Marvin some questions about the car I purchased he was not sure but found out straight away and answered not pushy Or giving the big sales talk great job buy them lads well done . I did say when leaving I did not want to see them again until buying a car again off this team would recommend and use again .

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Straight

Straight, friendly and efficient service. Car as described. Recommend.

August 30, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the service…

Extremely happy with the service provided. No pressure from knowledgeable sales staff. Nothing is too much trouble. I have never seen so many perfectly presented used cars in one place, Its a bit like visiting the motorshow! Love the new BMW, its perfect.

August 27, 2021
Unprompted review

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