Tim Hayward Car Sales Ltd Reviews 

278
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

This was the first car I viewed, test drove, and bought. Absolutely impeccable service from Tim Hayward Car Sales. The process was so straightforward, and they even delivered the car to my address.... See more

Rated 5 out of 5 stars

Great experience purchasing a vehicle on HP from Tim Hayward Car Sales. They were professional and helpful throughout. Any and all queries and problems were dealt with, even with a part replacement be... See more

Company replied

Rated 5 out of 5 stars

Finally found a car with the desired spec at Tim Haywards, made contact and the sale was handled by Triston who was very helpful & professional throughout. Due to the location 3.5 hrs away Triston g... See more

Rated 5 out of 5 stars

Excellent new pass experience! After recently passing my test, I purchased my first car with Tim Hayward. I had an overall amazing level of service, Tim & Tristan was fantastic and helped m... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

With a great range of Quality Used Cars for sale, we pride ourselves in offering a friendly personal service, with detailed knowledge of our stock. We enjoy supplying cars to our ever-growing portfolio of customers, both locally, and nationwide. We offer many services including Part Exchange, Vehicle Finance, Warranty and Vehicle sourcing. What sets us apart from the rest, is our genuine passion for cars, and our clear commitment to constantly evolve, which involves listening to our customers, and learning different techniques to constantly imporve our level of customer service.


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4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.6

All reviews

(278)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Ford grand cmax

Bought a Ford grand cmax from here and I'd like to say absolutely brilliant from beginning to end no stress and no drama with nothing being a problem was even offered to take the car on a 50 mile trip to show my other half as she was in work when I went to take a look at it brilliant customer service and after care we'll done would definitely recommend them well done and thanks again

March 12, 2022
Unprompted review
Rated 5 out of 5 stars

Look no further

Look no further
What a pleasant experiance buying a car,no presure selling by the staff which where very friendly.
Tristan was the person i dealt with which was very professonal and very knowledgeble about every car on the forecourt.I would have no hesitation in recommending Tim Hayward car sales to anyone
Thank you and look forward to buying my next car of you

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

I bought a volvo V5 car from…

I bought a volvo V5 car from Tristan/Tim and it developed a problem on the way home. The garage said the warranty would cover it and they honored there word and repaired it at my local volvo dealer. love the car and service. Thanks

March 10, 2022
Unprompted review
Rated 5 out of 5 stars

Lived up to expectations

Recently purchased a vehicle from Tim Hayward. Couldn't ask for a more helpful service than we received, particularly as our original visit had to be cancelled (weather) and there was no problem in rearranging. When we arrived the vehicle was ready for us to view and was in excellent condition and well presented. Have now had it for a couple of weeks and fully satisfied - wouldn't hesitate to recommend Tim Hayward Car Sales to anyone looking for a good buy.

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

BRILLIANT!!!

BRILLIANT!!!
Tristan was polite, made us feel welcome as soon as we entered the forecourt. There was no pushing for me to buy the veichle just let me and the hubby have a look round.. I'm over the moon with purchase. Tristan was honest and knowledgeable. Can't thank him enough that I got a car that I have always wanted... nothing was to much trouble and kept to his word aswell.. THANK YOU

March 1, 2022
Unprompted review
Rated 4 out of 5 stars

Thanks Tim & the Team

I had a few problems with my car but Tim and the team stuck by their warranty and paid for anything that was required and that's amazing. The only reason it's not 4 stars is because I wish id gone for a different car as I think mine wasn't looked after by its previous owners.
Thanks again Tim and the Team

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and friendly people

This is my second car that I have purchased from them.
I find them very easy to deal with and Tristan goes out of his way to help.
No doubt I will be looking here first before anywhere else when choosing my next vehicle, thanks guys.

February 6, 2022
Unprompted review
Tim Hayward Car Sales Ltd logo

Reply from Tim Hayward Car Sales Ltd

Hi Darren, thanks for your kind word. Tristan has also mentioned how hes enjoyed dealing with you. Although we only met once, after you bought your first car, I too can say it was a pleasure doing business with you. I would like to take this opportunity to thank you, and to wish you all the best with your new car!

Rated 4 out of 5 stars

Very pleased with one exception

Very pleased with the car with one exception. The front tyres are pretty worn and will need renewing soon. I paid nearly £27000 cash for it and would have expected a couple of new tyres on the car for that money. I've had them priced at £120 each so it wouldn't have been a fortune. If I had been in Cardiff instead of buying online I would have asked for them to be renewed before I bought.

February 3, 2022
Unprompted review
Tim Hayward Car Sales Ltd logo

Reply from Tim Hayward Car Sales Ltd

Hi Roger, Firstly I would like to thank you for finding the time to leave feedback. It was myself who you originally spoke with on New Years Eve, and enjoyed our conversation that day. Looking back at our records, we carried out a pre delivery inspection that recorded the tyres to be 4mm across the breadth on both front tyres, and 5mm across the breadth of the rear tyres. Our SOP (Standard Opperating Proceedure) is to replace any tyres that measure below 3mm, with the legal limit being 1.6mm. Therefore we wouldnt of looked at replacing them. Due to your feedback we are currently talking about the feasibility of mentioning tyre depths within our descriptions to avoid any dissapopintments moving forward. Im glad you are enjoying your car, and hope in reflection of this, we havent dampened to posibility of doing business with you again. Wish you all the best.

Regards
Tim

Rated 5 out of 5 stars

More than delighted !

Just bought an E Class off Tim Hayward and couldn't be more delighted ! The car is better then described, the service was excellent and the communication throughout was second to none. Wouldn't hesitate to refer to anyone thinking of buying a quality used car. The main dealers could learn a thing or two from these guys.

January 31, 2022
Unprompted review
Tim Hayward Car Sales Ltd logo

Reply from Tim Hayward Car Sales Ltd

Hi Steve, Thanks for the great review. May I say the pleasure was all ours. For Tristan and I, getting to talk to fellow petrol heads about cars, especially cars not many people of heard of, is great fun, and why we do the job we do! As you could tell, we could of talked for hours!! Enjoy your new car.

Rated 5 out of 5 stars

Great bunch of people!

I bought the car unseen but was reassured by Tristan that it was in great condition. He was professional, friendly and very helpful by sorting my tax, number plate change all on the phone. It was the right decision as the car was perfect when Peter the driver delivered it. He drove 180 miles to deliver the car to me in Sussex, and he too was extremely friendly and professional, what a lovely man!

January 30, 2022
Unprompted review
Tim Hayward Car Sales Ltd logo

Reply from Tim Hayward Car Sales Ltd

Hi Jane, thanks for those kind words! Peter was glowing when I shown him this!! The deal couldnt of gone smoother, and a lot of that was also due to your accurate description of your part exchange and the effort you went to by giving it, with photos etc. We personally never spoke, however speaking with Tristan, and whilst showing Peter this review, both mentioned how great you were to deal with. Thank you for your business.
Regards
Tim

Rated 5 out of 5 stars

Courteous and helpful service.

From initial enquiries, viewing and test drive of the vehicle to purchase and home delivery the service offered by Tristan was excellent. He was friendly, helpful and not at all pushy.
Hopefully we will not need to test the after service offered by the warranty, at this point in time happy to recommend and would use again.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Tim and his team …

Tim and his team provide a professional and friendly environment without pressure to view the cars and ask as many questions as you like. We were very pleased with the quality and range of cars available. We would certainly visit Tim Hayward’s Garage first before buying another second hand vehicle.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, sale was easy, car was immaculate, I bought online and Peter the driver delivered it to Bedfordshire from Wales, what a lovely man.
Great service throughout nothing was too much trouble.
George BMW 335d

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, car was very clean and tidy when collected and even had the wheels refurbed and painted in my choice of colour. Would definitely recommend.

December 9, 2021
Unprompted review
Rated 5 out of 5 stars

Better than main dealer service

I don't know where to start, I can't recommend these people enough. Such a friendly and helpful team even picking me up from Cardiff train station. Absolutely no pressure or BS sales tactics. I will definitely be recommending them to my friends. Such nice cars on the lot too.

December 9, 2021
Unprompted review

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