Excellent wood, great value - chimney sweep loves it "best soot, keeps chimney in good condition", burns well and heats house really well. Service is great and delivery man really helpful Just one mi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price especially at the end of the season and with colder weather not yet over. Really nice logs - a mix of beech and hornbeam which are really dry so burn well. the delivery was excellent with t... See more
Company replied
We've had several deliveries over the past couple of years and would not go to anyone else for our supplies. Ease of ordering and lovely staff (if needed to speak!), fantastic quality & burning time... See more
Company replied
I buy kiln dried logs every year and this is one of the best buying experiences I’ve had. Timports were just excellent through the whole process. Website was easy to navigate, good product info, pri... See more
Company replied
Company details
- Firewood Supplier
- Energy Supplier
- Environmental Renewable Natural Resources
- Fuel Supplier
- Lumber Store
- Wood Supplier
About Timports
Written by the company
TIMPORTS – trusted wood fuel specialists since 2008.
Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.
Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.
Why customers choose Timports & FLAMECO®:
- Premium kiln-dried logs – ultra-low moisture for maximum heat and efficiency (typically less than 10%)
- FLAMECO® quality assurance – carefully selected hardwoods including Beech, Hornbeam and Oak
- Excellent customer service – friendly, knowledgeable team ready to help
- Reliable delivery – professional drivers and well-packed pallet deliveries
- Sustainably sourced wood – working with responsible sawmills in the UK and EU
- Trusted industry partnerships – working alongside Woodsure, HETAS and the Forestry Commission
We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.
Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.
Our friendly team is always happy to help with any enquiries.
BUY FLAMECO® NOWTry FLAMECO® bundles and save £170
Written by the company
- Limited time offer
- Try a FLAMECO® Premium Kiln Dried Firewood bundles and save £170 (was £495, now only £325)!
Premium FLAMECO® Firewood Quality
Woodsure Ready to Burn Certified
READY TO BURN CERTIFIED
As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.
However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.
This ultra-dry standard delivers clear benefits:
- Hotter, longer-lasting fires
- Cleaner burning with less smoke and residue
- Higher heat output and better efficiency
- Reliable, consistent premium quality
All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.
FLAMECO® – ultra-dry premium firewood you can trust.
Contact info
Unit 8, Poplar Business park, SN6 6JX, Swindon, United Kingdom
- 01793 680305
- info@timports.co.uk
- timports.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good experience
Good wood, efficient ordering and delivered as promised. An all round very good experience.
April 1, 2026
Reply from Timports
Thank you for your kind feedback. We're delighted to hear that you were pleased with both the service and the product.
Good quality beech logs
Had communication problems with Timports prior to ordering hence the beech logs were a bit smaller than the usual supplies I've had but still the excellent quality always supplied from Timports.
They burn so well and give out a good heat and would not hesitate ordering again.
April 9, 2026
Reply from Timports
Hello Richard, thank you for taking the time to leave your review. We're sorry to hear there were some communication difficulties before your order, and we appreciate your understanding.
We're really pleased that you were still happy with the quality of the beech logs and that they are burning well and giving good heat.
Excellent wood as bought previously
Excellent wood as bought previously. Surprised the package was smaller this time but still pleased based on rising costs.
April 1, 2026
Reply from Timports
Thank you for your continued custom and your honest feedback. We're really pleased to hear that you're still happy with the quality of the wood and its performance.
We also appreciate your comment about the package size and understand your observation given rising costs.
Thank you again for your support
Great product
Great product, had a issue with delivery, but that was dealt with swiftly.
April 1, 2026
Reply from Timports
Thank you for your feedback. We're glad you’re happy with the product and that the delivery issue was resolved swiftly.
Always arrive on time with courteous…
Always arrive on time with courteous and helpful drivers.
March 31, 2026
Reply from Timports
Hello Mr Bryant, thank you for your review, great to hear your comments about our delivery driver — much appreciated
Reply from Timports
Hello Mr Power, thank you very much for taking the time to review our logs.
Reply from Timports
Thank you for your review Mr Houghton, good to hear, many thanks.
Good products and great service.
March 30, 2026
Reply from Timports
Thanks- Glad all went smoothly, Kindest regards Teresa
Reply from Timports
Great thank you for your review
Everything about the service was great…
Everything about the service was great from ordering to delivery. Driver was friendly and helpful.
March 31, 2026
Reply from Timports
Thank you for your review. We're glad you like the product and that delivery went well.
regards Teresa
A good quality product at the right…
A good quality product at the right price. Excellent communications with prompt delivery, on time. Highly recommended.
March 17, 2026
Reply from Timports
Thank you very much for your kind review. We're really pleased to hear you’re happy with the quality and value of the product, as well as our communication and prompt delivery.
Your recommendation means a lot to us.
Reply from Timports
Super, Thanks for the review. Mr King
Great company great wood great…
Great company great wood great experience! Have already recommended to family and friends !
March 17, 2026
Reply from Timports
Thank you for your great feedback. We're delighted you're happy with the wood and your experience, and we really appreciate your recommendations to family and friends.
Great service as always and very…
Great service as always and very helpful, delivery guy put crate in garage for me , actually opened it for me as I couldn't push it open (up and over door ) also closed it as well so a big big thankyou to him , brilliant service
April 8, 2026
Reply from Timports
Hello thank you for your review, great to hear the driver was so helpful. I will pass this over to our delivery company.
Always good service even when I had a…
Always good service even when I had a problem with my delivery it was rectified immediately
March 16, 2026
Reply from Timports
Hello Mr Betteridge, always here to help, thank you for your review
I have already completed one review…
I have already completed one review before, and my comments still stand, Timports are excellent and their customer service is great. Delivery is always as requested and on time. I didn’t really need wood on this occasion but the offer they sent me was worth ordering to replenish stocks. Great work Timports!
March 30, 2026
Reply from Timports
Hello Colin, thank you for a great review, always good to stock up, never know what the British weather is going to do. regards
Teresa
Great service from start to finish
Great service from start to finish. User friendly website. Easy to order, good communication along the way. Delivered as agreed by friendly delivery chap. Very happy with the wood I ordered - had to try it out of course!
March 30, 2026
Reply from Timports
Thank you for your great feedback. We're glad the ordering process and delivery options worked well for you, and we'll be sure to pass your kind comments on to our delivery team.
Good product delivered on time as…
Good product delivered on time as agreed and great value.
March 16, 2026
Reply from Timports
Thank you for your kind review. We're really pleased you’re happy with the product and that delivery was on time as agreed.
It’s great to hear you feel it offers great value, and we really appreciate your support.
First time I’ve used Timports
First time I’ve used Timports. Delivered on time and quickly, smaller than my usual large pallet but similar price/kilo. Excellent wood and good selection of sizes. I would definitely use Timports again.
March 30, 2026
Reply from Timports
Thank you for your feedback and for trying Timports. We appreciate your feedback regarding the pallet size and pricing, and we're delighted to know you would use us again. regards
Teresa
On my 3rd lot of Hornbeam
On my 3rd lot of Hornbeam. They burn so well and give off a lot of heat. I tried a local firm for a dumpy bag of Kiln Dry logs but they were no way as good as the hornbeam. Delivery was great again. Thankyou
March 16, 2026
Reply from Timports
Hello Mrs Brown, thank you for your continued support and for your great feedback. We're delighted to hear that you're enjoying the hornbeam and that it continues to burn well and provide excellent heat.
We're also pleased that delivery was great again. We really appreciate your loyalty and thank you for choosing Timports
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.