Excellent wood, great value - chimney sweep loves it "best soot, keeps chimney in good condition", burns well and heats house really well. Service is great and delivery man really helpful Just one mi... See more
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Written by the company
TIMPORTS – trusted wood fuel specialists since 2008.
Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.
Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.
Why customers choose Timports & FLAMECO®:
We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.
Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.
Our friendly team is always happy to help with any enquiries.
BUY FLAMECO® NOWWritten by the company

Woodsure Ready to Burn Certified
As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.
However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.
This ultra-dry standard delivers clear benefits:
All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.
FLAMECO® – ultra-dry premium firewood you can trust.
Unit 8, Poplar Business park, SN6 6JX, Swindon, United Kingdom
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Replied to 71% of negative reviews
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Reply from Timports
Great choice of logs that were delivered at a time suitable for me, excellent value and the quality of the hornbeam logs are exceptionally good. Will definitely purchase from Timports again.

Reply from Timports
Delivered on time very close to where it is to be stored. Helpful driver

Reply from Timports
Very good firewood. I have used Timports several times now and will keep coming back for more.

Reply from Timports

Reply from Timports
Super, Friendly, Helpful, Persons at Timports.
Very Good Logs. Size - Perfect
Great Choices, Good Mixes,
Never had a duff delivery.
Super Delivery Driver.

Reply from Timports

Reply from Timports
Timports make it easy to buy from them. Lots of choice from different; sized crates; types of wood; delivery dates....
This purchase was for my daughter who has a new wood burner. The block size is perfect for her smaller model.
The delivery time did change, as things happen but it was easily tracked and updated.
Already starting to save for next purchase.

Reply from Timports
All good. Busy head office, but responded well and no problems, so would buy again from them. Thanks.

Reply from Timports
Great service and product
Delivery drivers can't do enough for you.

Reply from Timports
Have bought several times from this company now and it is completely hassle free.
The wood is cut into mostly smaller sizes perfect for our wood burner.
The choice of delivery times helps in our daily lives plus the tracking facility is so useful to know roughly when it will arrive.
The delivery guys are always so friendly and very helpful.
Couldn’t be more pleased.

Reply from Timports
Early delivery, pleasant driver and good quality product. You could help the driver out by sorting the electrical connection on her pallet barrow as that was the only issue with the delivery. Other than that excellent

Reply from Timports

Reply from Timports
Easy-to-use web-site, obliging drivers, good logs and the right sizes for my log burner

Reply from Timports
Easy to order online with a good choice of delivery dates.
Delivery driver very helpful and even though our driveway can be a bit tricky to manoeuvre pallet truck, he made it look easy.

Reply from Timports
Timely delivery and an extremely helpful delivery driver. Well packed, good quality firewood. All in all, excellent!

Reply from Timports
Great quality logs, low moisture delivered on time. What more can one ask for?!

Reply from Timports
First class service as always from ordering to delivery

Reply from Timports
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