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Timports Reviews 3,221

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,634 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the wood, noting its excellent burning properties and dryness, which contributes to efficient heating and minimal smoke. The service is frequently highlighted as fantastic, with many appreciating the ease of ordering and the helpful, friendly staff. Reviewers also commend the excellent delivery service, noting the punctuality, clear communication, and the drivers' willingness to place orders in convenient locations. However, some customers mentioned minor issues, such as the mixed load arriving in two separate crates instead of one, which required more space. A few people also experienced delays in delivery schedules or noted that a box of fire lighters was missing from their order. Additionally, one reviewer found a pallet to be poorly constructed, causing difficulty for the delivery driver.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, consistently praising the high quality and excellent... See more

Quality

Consumers consistently report high satisfaction with the quality of the wood, describing it as excellent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent wood, great value - chimney sweep loves it "best soot, keeps chimney in good condition", burns well and heats house really well. Service is great and delivery man really helpful Just one mi... See more

Company replied

Rated 5 out of 5 stars

Good price especially at the end of the season and with colder weather not yet over. Really nice logs - a mix of beech and hornbeam which are really dry so burn well. the delivery was excellent with t... See more

Company replied

Rated 5 out of 5 stars

We've had several deliveries over the past couple of years and would not go to anyone else for our supplies. Ease of ordering and lovely staff (if needed to speak!), fantastic quality & burning time... See more

Company replied

Rated 5 out of 5 stars

I buy kiln dried logs every year and this is one of the best buying experiences I’ve had. Timports were just excellent through the whole process. Website was easy to navigate, good product info, pri... See more

Company replied


Company details

  1. Firewood Supplier
  2. Energy Supplier
  3. Environmental Renewable Natural Resources
  4. Fuel Supplier
  5. Lumber Store
  6. Wood Supplier

About Timports

Written by the company

TIMPORTS – trusted wood fuel specialists since 2008.

FLAMECO Logo

Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.

Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.

Why customers choose Timports & FLAMECO®:

  • Premium kiln-dried logs – ultra-low moisture for maximum heat and efficiency (typically less than 10%)
  • FLAMECO® quality assurance – carefully selected hardwoods including Beech, Hornbeam and Oak
  • Excellent customer service – friendly, knowledgeable team ready to help
  • Reliable delivery – professional drivers and well-packed pallet deliveries
  • Sustainably sourced wood – working with responsible sawmills in the UK and EU
  • Trusted industry partnerships – working alongside Woodsure, HETAS and the Forestry Commission

We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.

Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.

Our friendly team is always happy to help with any enquiries.

BUY FLAMECO® NOW

Try FLAMECO® bundles and save £170

Written by the company

Limited time offer
Try a FLAMECO® Premium Kiln Dried Firewood bundles and save £170 (was £495, now only £325)!

Premium FLAMECO® Firewood Quality

Woodsure Ready to Burn Certified

READY TO BURN CERTIFIED

As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.

However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.

This ultra-dry standard delivers clear benefits:

  • Hotter, longer-lasting fires
  • Cleaner burning with less smoke and residue
  • Higher heat output and better efficiency
  • Reliable, consistent premium quality

All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.

FLAMECO® – ultra-dry premium firewood you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Delivered on time good quality logs…

Delivered on time good quality logs happy with purchase

April 16, 2026
Timports logo

Reply from Timports

Hello
Thank you for your review, happy to here your delivery was on time and you are happy with the logs and thank you for taking the time to write us a review.
Kind Regards
Teresa

Rated 5 out of 5 stars

Recommend Hornbeam.

Recommend, to use Hornbeam logs supplied by Timport.
Was given a sackful to try 1st, and I wasn’t disappointed. So we’re now using and very happy.

April 16, 2026
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Reply from Timports

Hello Ade

Thank you for your review, yes the hornbeam is a good burner, not many people know a lot about the Hornbeam very similar to Beech which is also a great wood.
Kind Regards
Teresa

Rated 5 out of 5 stars

Beech and Hornbeam

Just had another delivery from Timports. Delivered in time by a very helpful driver. Great assortment of log sizes and extremely well packed crates.

April 16, 2026
Timports logo

Reply from Timports

Hello Mr Ansell
Thank you for taking time to write us a review, its always great to hear the delivery driver is helpful, it really makes a difference. Its nice to hear the log sizes you were happy with and packed well.
Kind Regards
Teresa

Rated 4 out of 5 stars

On looking at the pallet after delivery…

On looking at the pallet after delivery I found it to be damaged and possibly unsafe. The lower section had been split and broken framework making it unsafe. At worse it could now collapse giving no indication of the upper section failing before falling on anyone below. Your comments would be appreciated.

April 16, 2026
Rated 5 out of 5 stars

Delivered on time and date

Delivered on time and date , the delivery driver was very helpful and friendly and positioned order exactly where I wanted it. Only slight issue was the poor pallet construction which caused issues for delivery as was a double stack and the couriers had to split into two so it remained safe in delivery truck.

April 15, 2026
Timports logo

Reply from Timports

Hello Mr Minshull
Thank you for your feedback. We’re pleased to hear the delivery arrived on time, and that our driver was helpful, friendly, and able to position your order exactly where you needed it.

We’re sorry to hear there was an issue with the pallet construction on this occasion. We appreciate you bringing it to our attention.
Kind Regards
Teresa

Rated 5 out of 5 stars

Minor issue with order resolved without…

Minor issue with order resolved without fuss. Thanks.

April 1, 2026
Timports logo

Reply from Timports

Hello Mr Roberts
Thank you for your feedback. We’re glad the issue was resolved quickly and without fuss, and that you were happy with the outcome.
Kind Regards
Teresa

Rated 5 out of 5 stars

Perfect logs

Great logs dried as described. Well packaged and crated. Information for delivery was regular and accurate. Have used Timports for several years as always meet my needs/expectations

April 15, 2026
Timports logo

Reply from Timports

Hello Mr Threadgold
Thank you for your kind feedback and continued support over the years. We’re delighted to hear the logs met your expectations, were well dried as described, and arrived well packaged and crated. It’s also great to know the delivery updates have been helpful and accurate. Kind regards
Teresa

Rated 5 out of 5 stars

Great Wood

Great Wood, good prices and ask for a specific delivery date and it arrives on that day - This is my 3rd delivery without a hitch

April 15, 2026
Timports logo

Reply from Timports

Hello
Thank you for your great feedback and continued support. We’re delighted to hear you’re happy with the quality of the wood, our pricing, and that deliveries have consistently arrived on your requested date. It’s great to know everything has gone smoothly for your third order. We really appreciate your custom. Thank you again
Kind regards
Teresa

Rated 5 out of 5 stars

Very pleasant and easy to deal with

Very pleasant and easy to deal with, including arranging delivery.

April 13, 2026
Timports logo

Reply from Timports

Hello
Thank you for your kind feedback. We’re pleased to hear you found everything pleasant and easy to deal with, including arranging delivery.
Kind Regards
Teresa

Rated 5 out of 5 stars

Timports is the tops.

Timports is the tops.
Great value and service from Timports. Wouldn't use anyone else.
Thank you 5*

March 31, 2026
Timports logo

Reply from Timports

Hello Mrs Macpherson
Thank you for your fantastic review and support. We’re delighted to hear you’re so happy with the value and service, and that you wouldn’t use anyone else. We really appreciate your loyalty.
Kind Regards
Teresa

Rated 5 out of 5 stars

Wood is very high quality and the…

Wood is very high quality and the service/delivery always helpful.

First class!

April 14, 2026
Timports logo

Reply from Timports

Hello Mr Logan
Thank you for your kind feedback. We’re delighted to hear you’re pleased with the high quality of the wood and that our service and delivery team have been helpful.
Kind Regards
Teresa

Rated 3 out of 5 stars

The pallet was not as big as other…

The pallet was not as big as other companies, thats why the price is cheap!

April 14, 2026
Timports logo

Reply from Timports

Hello Mr Barr
Thank you for your feedback. We’re sorry to hear the pallet size wasn’t what you were expecting compared to other suppliers. All of our product sizes, volumes, and full specifications are clearly listed online so customers can make an informed choice before ordering. We always aim to be transparent about exactly what is included with each crate, alongside maintaining a consistent focus on quality.
Kind Regards
Teresa

Rated 5 out of 5 stars

Logs always arrive complete full

Logs always arrive complete full , tightly packed into the pallets in perfect condition. Perfectly sized also for the average log burner . The same delivery man carefully puts the pallets exactly where I ask him into my garage . ( you of course have to ask in advance ) . Owner , Olley , as helpful as ever . Thank you

April 14, 2026
Timports logo

Reply from Timports

Hello Mr Pike
Thank you for your lovely and detailed feedback. We’re delighted to hear the logs consistently arrive full, tightly packed, and in perfect condition, and that they’re a great size for your log burner. It’s also great to know our delivery driver is able to place the pallets exactly where you need them, and we’ll be sure to pass on your kind comments.
Kind Regards
Teresa

Rated 5 out of 5 stars

This is the fourth time we’ve used…

This is the fourth time we’ve used Timports, and wouldn’t go anywhere else, the quality of wood and the service is excellent

April 14, 2026
Timports logo

Reply from Timports

Hello
Thank you for your continued support and for choosing us for the fourth time. We’re delighted to hear you’re consistently happy with the quality of the wood and the service you’ve received. It really means a lot to us that you wouldn’t go anywhere else. We look forward to your next order.
Kind Regards
Teresa

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Arrived hassle free, good quality wood, be back again next year 😃

April 14, 2026
Timports logo

Reply from Timports

Hello Mr Bradley
Thank you for your lovely review, speak to you next year.
Kind Regards
Teresa

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