Timsons Reviews 

Terrible. Ordered something for my son's birthday which I needed today. It just didn't arrive, and when I eventually got through to customer service they said it hadn't even been sent, because of staff shortages. If they'd let me know I could have got something sorted elsewhere, but it's now too late. Rubbish.

Went to Timsons at the big Tesco in Wrekin retail park in Telford. Less than friendly reception but I'll gloss over that. I'm expecting 5 or 6 quid per key which is charged elsewhere, maybe a reduced price on the second. No. £10 for 1, £15 for 2 as if that is a bargain. Was it the skilled time consuming 'labour'? Er, no. I said I'll come back after iI shop which resulted in a sharp 'No, it will only take a minute'. The 'locksmith' (Timsons words not mine from their website, I doubt the training took more than half an hour) took all of a minute, I noticed no deburring which was unusual. Was then asked if I wanted a receipt. You bet, because I had very big doubts that the keys would fit, although they actually did. So why the one star? In the quantities that Timsons buy, the blanks would be £1.50 at the maximum though I expect more like £1. Add in a maximum of 3 minutes labour and checkout. Well done Timsons! You made a big mark up and permanently lost a customer who has been with you since the 1970s. Never crossed my mind that it was now necessary to shop around for a reasonable price, but you proved me wrong.

I took my watch to Timsons in Enfield because it had stopped, I thought it needed a new battery but I was told that the battery was fine so it was probably "the works"
I said that the same thing happened last year (Feb 23) and they sent it off then to to have it repaired at a cost of £120.
The assistant in the shop agreed that this kind of repair would normally last at least 10 to 15 years but as it was outside the guarantee period (one year) there was nothing they could do for me. I think this is a case of "not fit for purpose" which you would not expect from a high street shop
It is quite an expensive watch, a "longines", a present from my late husband
The assistant did offer to quote again for a repair but I declined and i will now try and find a local repair shop that I can trust . and will not be returning to Timsons even to have keys cut

I visited the store in Oadby yesterday & was quite taken back by a young boy called Cory that served me. So helpful & knowledgable about a trade that is really overlooked these days. He talked me through all the services they offered & will definitely be going back. So good I felt I had to take time to write a review!

Only given 1 star as can't give none complete rip off asked my elderly mother for £60 for a watch battery without even looking at watch avoid as they obviously try to rip off elderly customers

Too much disappointing behaviour of key cutting lady beside morrisons (Timson store hagley road birmingham ) .
I paid £15 for 2 key and its not working , i asked her just to check even she is not listening to customer ??? Just shouting and said go any other store. Why? I paid just check it. But she didnot.
I will change the lock or finding anyother solution but she had very harsh behaviour

Shaun has been very kind and helpful, carried out repairs as we waited. Excellent service as usual. Highly recommended.

Wey to expensive, £15 to take 2 links out of strap.£5 in St.johns market Liverpool. RIP OFF COMPANY AVOID,AVOID

Just needed a battery changed in my watch went to Goldsmiths where I bought it from quoted me 8 WEEKS to change a battery complete jokers! Saw the Timpson's branch in Bluewater and asked how long, 30 MINUTES they told me with a smile, left it with them and sure enough ready on time with a life time guarantee cheaper than Goldsmiths quoted for their poor service. Well done guys, keep up the smiles and service it's spot on!

Really helpful my wedding ring was Stuck n he helped me get it off

i needed a key cut for my motorcycle . i bought a genuine kawasaki key blank which is also chipped from a kawasaki dealership, still in original packaging unopened . i presented this along with my main key hoping to get it cut but i was told it was company policy that he could not use the key blank i had got even though it was obviously a genuine item . poor company and attitude , certainly would not recommend at all .

Recently bought a vehicle that came with a blanket spare key.
Whet to Timpsons to get it cut but was refused because we didn't buy the key from them .
We offered them full price and said they could keep there key but was still refused.
It maybe company policy but the mind boggles🤯
Sort it out Timpsons

I had a casio baby G battery replaced. It then fogged up in the shower (not even in a bath). It wpuld appear that it was not resealed properly after the battery was replaced. I have now been without a watch for 3 weeks as the shop had to send it to their service centre - in what world will a digital watch that has been exposed to condensation due to ill fitting seal work properly. I have so far not even been offered the cost of the replacement battery, for which I foolishly added lifetime guarantee. I am really angry at the service.
I have not heard anything from them yetregarding wither its condition or any next steps if it is broken.

Called into Timsons Wolverhampton Mander Centre as passing at the time and needed a pair of boot laces. A 'WHOPPING' and a totaly 'SHOCKING' £4.50 !!!!! For a pair of laces ????? They probably cost Timsons 2p from China !!!
Will i be using Timsons again ??? They can dream on and stick it where the sun doesn't shine !!!!!

At very short notice I visited your store in Sainsbury Otford, I had purchased two watches as retirement gifts, and wanted to personalise with engraved plaque for each one, the staff couldn't have done more to help me, Gary was amazing, showed and advised me what would work best with the presentation box, gave a choice of engraved fonts, he even glued the plaque in place for me, all this in a very short space of time, he called me to let me know they were ready to collect, I have nothing but praise, I will certainly recommend to friends and family, great job, thank you. Almost forgot to say how professional and friendly the staff were.

Took a pair of blue velvet curtains in for dry cleaning (cost £65). Upon receipt absolutely no difference, no removal of stains, and a minor food stain was still evident. I then removed this with my nail and damp cloth - did they do anything? No explanation re stains - 'we tried this or that'. Branch no 5069, ticket no. PTA700.

I took my watch into the Truro shop at the end of March 2023 for a new watch strap and glass. I was charged £80 and the watch was sent away for repair. I have collected the watch three times and returned it twice so far with faults caused by poor workmanship, no quality control and the repair not checked. I have collected the watch today (third time) and found one of the four screws which hold the back of the watch in place missing. I totally despair at the devastatingly poor quality of the service I have received and am seriously worried that my Junkers watch will never be the same again. Anthony Basnett

I was desperate as my local key cutting shop was closed for bank holiday - he usually charges £2.50 - Timpsons £9 - daylight fcuking robbery

Joe in Magherafelt was a pleasure today! I got 3 keys cut in no time. Such a friendly gentleman!

Regularly use the Timpsons dry cleaning service at the Morrisons store in Maidstone. Used to be four items cleaned for £25. Turned up yesterday was told that the price had now increased to £30, a 20% increase when inflation we are told is running at circa 10%. On top of this they now charge an additional 20p for the plastic covers the dry cleaning is returned in or £1.99 if you want the fabric one. This is taking the P... This is just sheer profiteering by company accountants. More and more companies are jumping on the band wagon & increasing prices by exorbitant amounts thinking that the public will except it. Well this one won't, I will be looking for a new provider & would urge everyone else to do the same.