Timsons Reviews 

I'm in my 80s my wife in her 70s recovering from fall, weather today around 1 degree, very cold. Drove into Witney today an my car key would not lock the car,it was fine when started it, but without warning it stopped working, My wife stayed in the car While I went to the local Timsons for a replacement battery, I wasn't completely sure if they could change the battery, the shop worker was chatting to the customer in front of me about grandparents in there 80s so I excused myself and asked if it was possibly to change the battery in the car key. I was told "It's one customer at a time." meaning wait your turn, not even making eye contact. When it was my turn I explained my situation to him and was told "Yes that's no problem come back in 11/2 hrs and it will be ready, no there are other customer you must take your turn and it will cost £19.99." so I took the key off him, left my wife sitting in the cold car and walked home for the spare key.

Poor Customer relations - The Operator who is currently manning the outlet in the ASDA in Dunfermline has got to have one of the worst attitudes i have ever come across, he was rude, abrupt slammed keys onto the countertop. Was clearly having a strop as When asked to cut key he was bang doors, mumbling under his breath and was coming across as if he just didn't care if i was a paying customer or not

I went into the Timsons shop in the Tesco store in Shirley , Solihull to get a new car key cut for my 1979 jeep . I was told they did not stock the blank of the key needed and suggested I order from America and bring the blanks in to be cut. It took me six months to find and then ship at a cost of over 100£ for two keys including duty and postage. I returned to the new shop where there was a different man working there . He refused to cut the blank keys , even though he knew what I was told , disgusting !

Went to the one inside Sainsbury, Castle marina, Nottingham to have 2 links taken out of my watch. Not only did he struggle to take the pins out, he proceeded to hammer on the pin to get it back in nearly damaging my watch in the process. No idea how to do the job. Incidentaly the store was extremely untidy. My advice, go to a professional watch repair store.

Don’t bother bother considering this lot for clothes alterations. I put a pair of trousers in for alteration. They told me it would take two weeks. It’s now into the 5th week and fourth trip to the store but my trousers are still not ready. What a shambles!!

Any chance that somebody could answer the phone! Timsons Goole!

TOO HIGH PRICES. Over the years seen them buy out every small independant shop and increase their prices. Now extorinate costs on shoe repairs and key cutting.

That said, really like their model of employment, so one more star. Service is great in one shop but iffy in another.

Took watch to have new battery fitted , ok Boss watch
think £25 was over the top first & last time will go there
again.

Took a watch in for repair 2.5 weeks ago. Was told it would be fixed in 3 days. Went back, watch not fixed and person doing repair not in. Left my phone number so they could call. I called 5 times before they picked up. Said it would be fixed in 2 days. Went in to collect. Not fixed. Left phone number again and they said they would call. Trying to call again to find out the problem. No answer and they pickup and put down the phone. Really poor service from Timpsons in Altrincham.

said before timsons over priced but today paid 25 quid for 4 pretty standard door keys at tesco high woods colchester aman in shop had been quoted £9.50 to take links from watch told the guy branch in colchester charge £7.50 the reply was go there then this is not a franchise i charge as i like as i am the manager over priced rude poor customer relations i wish b&q still did keys timsons seem to have the monopoly since discovered b&q restarted key cutting these keys would have been around £10 -15

I (gender fluid man) handed a pair of my court shoes in for new heels at the Dunstable shop. The work was adequate but the attitude was homophobic and childish. When I approached the store to collect he was showing the shoes to other customers for his own entertainment. As he billed me, he smirked and tittered. Unacceptable.

i took a standard watch to the lincoln store to have 2 links taken out (which I had to ask for as he'd kept them) and a watch battery put in, shocking £25 ...i forgot to get a receipt, so my daughter went back an hour later, (he remembered her and the watch) he told her its in the bin...i emailed customer services to say I feel I was over charged, I later found out they put in lifetime batteries that cost £20 ...he never mentioned this and also I can't prove it if the battery does run out as he wouldn't write out a receipt..... still no response from customer services 🙄

So I go into Timpson's and have a very simple request. I would like a car key cut. I have the original to copy from so am happy to pay for the service, not hard right? They just refused saying they will only cut key blades which they have sold. I was then told to go to an independent service... all 3 of my "local" shops are you guessed it Timpson's. Basically I am being forced buy and pay a premium for a very simple service because I have nowhere else to turn! Just another example of bully businesses taking full advantage of people that are left with no options.......oh sorry "happy customers"

I went into the Chelmsford branch on the high street and the people working in there are amazing, they work hard on delivering high standards not just for the work they produce but on their customers as well.

Total waste of time . After trying to get a watch engraved at one store and being told they could do it but the machine is damaged but try another store . Joke . After trying 6 stores in and around my area I was told every excuse under the sun a reason why they couldn’t do it . I take it the staff have not bean trained or they can’t be bothered . KEEP UP THE GOOD WORK . Ye right .

Fantastic service as always. Quick, reliable, same day service for a lock change. The whole time giving me information on what they are doing plus tips and useful bits of information. COVID safe and a lovely gentleman who attended my home.

Replacement watch glass carried out perfectly. Took a while but not Timsons’ fault. Great people and good service.

Had great service at Timsons,Asda,Grangemouth. Chris,the manager was extremely helpful and courteous. Did an excellent job on my watch and shoe repairs.Would definately recommend.

Service at Timsons Morrisons at Weston super Mare excellent - greeted by name (even though have not been there for ages) - friendly service, efficient and helpful. Always the same - reliable and the best dry cleaning service around

Steve C cut a spare key for my van at the Bideford branch , could not do enough for me , absolute gent which is rare these days , will recommend to anyone Thanks