While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Morton and Jones. Wrexham When we needed a 2nd broadband installing Alison was quick to act providing us with a speedy response and competitive quote. They liaised with Openreach on our beh... See more

Company replied

Rated 5 out of 5 stars

TinCan have been our trusted supplier for business telecoms, broadband, home broadband, and mobiles for many years. Over that time, I’ve built strong relationships with the team, they know me and m... See more

Rated 4 out of 5 stars

After previously experiencing poor communications and services from a prior telecom supplier, we cannot recommend TinCan enough, Their customer service experts gave us all the information needed to en... See more

Company replied

Rated 5 out of 5 stars

TinCan Comms switched us over seamlessly from another provider and we've been more than happy with the service ever since. They're efficient and keep on top of reminding me when things are due, have a... See more

Company replied

Company details

  1. Telecommunications Service Provider

Written by the company

We are passionate about customer service as we are sure you are, we truly believe this is a major differentiator in business. The relationship we enjoy with our customers is extremely refreshing and to this end our customers are for life. We treat all of our customers just like we would our friends!! With respect, trust and a simple ethos of always doing the right thing! We do what we say we will and place the customer at the Heart of our business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TinCan have been our trusted supplier…

TinCan have been our trusted supplier for business telecoms, broadband, home broadband, and mobiles for many years. Over that time, I’ve built strong relationships with the team, they know me and my business inside out, and I know them personally too. Their service is consistently exceptional: competitive, reliable, and great value for money. I would highly recommend TinCan and the team to anyone looking for outstanding telecom solutions.

Monty Moseley
Wergs Golf Club

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

New phone System

Alison at TinCan has looked after us from quoting through to the Installation by Nick.
After years of bad experiences and poor phone systems, it has been a pleasure to deal with Alison and TinCan. Thank you

February 1, 2025
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Andrea for your review , great to hear of your positive experience with the team, we take great pride in looking after our customers and we are very happy to have you on board.
Regards Team Tincan

Rated 5 out of 5 stars

Morton and Jones

Morton and Jones. Wrexham

When we needed a 2nd broadband installing Alison was quick to act providing us with a speedy response and competitive quote.

They liaised with Openreach on our behalf to have the new Sogea line installed as quickly as possible and their engineer (Mat) came the next day to reconfigure all our telephones and card payment machines and ensured everything was working correctly.

They are always helpful, nothing is too much trouble and are always available as and when we need them.

Great service !

March 14, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Ken for your review , so pleased to hear that the team were there for you with prompt service ! Great to work with you .
Regards Team Tincan

Rated 5 out of 5 stars

Great customer service and technical…

Great customer service and technical assistance. Overall a lovely company to work with. Highly recommend

December 11, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you for your kind words Sandy. Happy to see our great customer service team are so appreciated by you and your company.
Regards Team Tincan

Rated 5 out of 5 stars

The best Comms company

The best Comms company, always on the ball and nothing is to much trouble
1st class service
Martin
Bromsgrove Bus & Coach Co Ltd

November 29, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Pleasure to work with you Martin and your company giving you the service you deserve , thank you so much for your review.
Regards Team Tincan

Rated 5 out of 5 stars

The overall communication was fantastic…

The overall communication was fantastic and I was kept informed at all times. Also it have Colleen come out and help with the issue I had with my phone, was really great. It was nice to see someone in person rather than a voice at the end of phone.
I would definitely recommend TinCan to anyone especially Colleen

November 20, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you for your review . It's great to hear that we are responsive and available whenever you need us . Will be sure to pass on your kinds words about Colleen.
Regards Team Tincan

Rated 5 out of 5 stars

Highly recommended

We were with our previous provider for years, dealing with constant issues—similar to our experience with BT before that. We had come to accept this as the norm for telecoms. However, when Amy visited us, it was a completely different experience from the usual pushy sales tactics we had encountered. She was helpful, extremely knowledgeable, and addressed all our concerns (and there were many)!

We decided to take the plunge, and I can say that the entire team has far exceeded our expectations. The transition of several services across two sites was smooth, and we received updates throughout every step. What's even better is their availability; they are always at the end of the phone when we need something, unlike our previous suppliers who often took days to return calls—if they did at all!

Highly recommend!

October 1, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Great to read your review Leighana thank you ! Pleased to hear you have received our first class service from Amy and the team. Always happy to help when you needs us .
Regards Team Tincan

Rated 5 out of 5 stars

Efficient, knowledgeable and friendly!

TinCan Comms switched us over seamlessly from another provider and we've been more than happy with the service ever since. They're efficient and keep on top of reminding me when things are due, have answered every question promptly, and are all very friendly to work with. Would highly recommend!

September 18, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you for your review and recommendation. We pride ourselves on giving excellent customer service to our customers from start to finish. Great to have you onboard.
Regards Team Tincan

Rated 5 out of 5 stars

Fantastic service from Ali Barratt

Fantastic service from Ali Barratt. Having known Ali for many years, I trust she will take care of all my business needs.

July 1, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Jen for your kind words for Ali we will be sure to pass them on.
Regards Team Tincan

Rated 5 out of 5 stars

TinCan

I have worked with TinCan previously on other solutions for the business. When I was approached about a review of our gas bills I had no hesitation in giving them the opportunity to look at them. The process was painless, just a matter of sending a recent bill and within a short time I was offered a choice of options saving the company between 20k and 21k per annum. The sign up was straightforward and took just a few minutes. Ali Barrett has been my contact for many years and I trust her to put the needs of the business first and once again I was not disappointed. When the electricity contract is due for renewal I will be back in touch! Thanks

July 22, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Jane , we are delighted to have helped you save your company so much money with your Gas! We look forward to when your Electricity is due for renewal and providing the same pain free savings !
Regards Team Tincan

Rated 5 out of 5 stars

Excellent Service.

From initial conversations to quoting and install, I could not ask for better service.
All our questions and requests were met and the install by Nick was seamless.
If you are looking for a new communication system, TIncan is the place to go.

June 13, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Staffs Hydraulics for your review , its great to see our great customer service provided you with a seamless transition for your company and your recommendation is truly appreciated.
Regards Team Tincan

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish - Alison took care of everything, seamless switchover and no services were interrupted. System is now more efficient and easy to use (not to mention cheaper!). Huge thanks to all the team.

June 28, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Sarah we really appreciate your review. Happy to hear you have an efficient cost effective system and the team provided you with such good service.
Regard Team Tincan

Rated 5 out of 5 stars

Excellent customer service

At a time when good customer service is increasingly scarce it’s refreshing to find a company that knows how to look after its customers. Amy and her team have been friendly, professional and efficient in all of their dealings with us, and have gone out of their way to ensure that we were completely satisfied with their service. Highly recommended.

May 31, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Steve for your review, we are pleased to hear that Amy and the team are so friendly and professional.
Your recommendation means a lot to us, and we sincerely appreciate your continued support.
Regards Team Tincan

Rated 5 out of 5 stars

You are not just a number or ticket reference.

This company is completely in touch with modern technology which runs along side traditional values of customer service and integrity.
Jan French our account manager took away all of the stress of dealing with our previous provider and is always available.
All the staff are friendly and helpful and nothing is too much trouble, you actually know their names and they actually want to deal with you and resolve any problem.
The engineer who set up our equipment (Nick) , could not be more friendly and helpful.
We have put all our telecommunications in their hands, landline and mobile and I cannot be more grateful to the person who recommended them to us. They are amazing and we strongly recommend them.

March 13, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

We are so pleased to see that Jan, Nick and the team have provided you with such great service. Thank you for putting your trust in us and we are always here to provide that ongoing care and support for your company .
Regards Team Tincan

Rated 5 out of 5 stars

I decided to join TinCan from BT…

I decided to join TinCan from BT because of the hassle we were having, Jan sorted everything out the transfer was seamless and I couldn't be happier, we have now had a new cloud solution, we always get a friendly voice whenever I call and Jan visits always always ensures we are updated on what is happening in the Telecom world. I would highly recommend TinCan Comms, for the knowledge, help and support.

Paul - UK Drive Systems Ltd - Stafford.

February 14, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thank you Paul for your review and recommendation. Great to hear that the transfer was seamless and you have been provided with help and support for your company throughout. We look forward to many more years with your custom.
Regards Team Tincan

Rated 5 out of 5 stars

Jan visited and made us feel part of…

Jan visited and made us feel part of the team, able to answer any questions that we had for her.

Really helpful.

February 14, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

Thanks Ben for your review , we are so glad that you feel part of our Team , just what we love to hear !
Regards Team Tincan

Rated 5 out of 5 stars

Highly Recommend

High Access Solutions (UK) Ltd, we have just had installed 4 new phones from Tincan Comms, after having many issues with another supplier and 3 weeks to sort out the problem, we finally decided to switch supplier, the representative Alison was amazing, lovely lady and Nick the installer was fantastic, no issues so far, best decision we have made, would highly recommend them.

February 1, 2024
Unprompted review
TinCan Comms logo

Reply from TinCan Comms

We really appreciate your review and recommendation Nicola. We are so pleased to see that we are quick to respond and thank you for trusting us to deliver amazing service to you and your company.
Regards Team Tincan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look