Ting Mobile (by DISH Wireless) Reviews 149

I'd been a happy Ting customer since '18. They were a company I would swear by: fair pricing, honest, customer friendly. Now? They're a company I would swear at! I honestly don't know how a business can fall into such an abyss (and take its loyal customers with it) so fast and with seemingly no sense of how badly they are destroying a great name and a great customer base. I'm almost as sad as I am angry. I can only hope that this review, and others like it, will either persuade Ting to change its ways or help warn potential Ting signees to stay away. Thank you.

I've had Ting for quite some time. In the beginning the costumer service was amazing and our plan was super affordable.

But since they have switched their plan options, we have been paying consistently much more. And costumer service has gone down incredibly. It is hard to reach someone, and when I do, my answers are not always met. Seems like there is a usual problem with their system. It takes a long time for their site to even load anymore, on any device, and it's not my service because all other sites load well.

In addition, we used to be able to go back previous months and look over the usage of each line. I understood that a savings to the costumers was made in not having specific calls and texts made available, but to not see which line used how much almost seems criminal. How can I try and lower my bill, if I don't know who is using the most data?

Overall, cost has shot up, costumer service has shot way down, and the lack of ability to know what we are using is forcing me to switch. Pity, we loved them for so many years.

I trying to just sign up for the fiber sign up service and I just signed up for the mobile service to try it but I’m not very satisfied with it because where I live it barely works at times and this is ridiculous that you literally need 2 emails and 2 ting accounts so you pretty much need a account for each service we ant to sign up for and this is a problem that they need to fix this is ridiculous that y’all got rid of the mobile app and now this problem is a headache for people trying to sign up for services and this is the problem right now that you need a login for internet and a another email login for my ring mobile and this is a headache to keep up with 2 accounts on the same website and it’s saids you can’t sign up due to having mobile service which is ridiculous and a headache and if this is going to be how this company works and they are more horrible than Comcast that badly helps and takes advantage of customers and always making the website difficult and it’s ridiculous how internet companies are getting horrible and fiber services is amazing but they are using the same technicians that aren’t very experienced and trained yet to do much fiber work and it’s a process just to get service and this is another headache I just want to sign up for updates since I live in Colorado Springs and would like it in my neighborhood since we just got centuryLink fiber installed and not very many people use 2 emails and this is ridiculous that I have to make a 2nd account for a internet account sign up and that is ridiculous they need to fix this I thought you would be able combine the internet the mobile phone and cable service since they offer it it’s just not available yet and I’m hoping it will come to Colorado officially to have better services to hopefully complete with Comcast.

They make cancelling your service impossible.

I chatted with customer support in November (4 months ago) saying I wanted to cancel my service and they said okay. In February I checked my bank statements and found out they never cancelled my service and had been charging me $50 per month, so I chatted with them again and they said they'd cancel and refund.

Today I got an email saying they cancelled the cancellation and charged the $150 that they refunded, and thanked me for renewing. Lol. Absolute insanity.

I want nothing to do with this company. They really earned this one star review.

I’ve had 2 phones with Ting service since 2015. Great coverage Coast to coast. I’ve used navigation several times from Florida to California flawlessly.

If you buy your phone through Ting website it comes with a SIM card ready to use, that would be the easiest route. I bought my most recent phone at an Apple Store, they set it up for me, flawless transition . Fast shipping and great phone selection.
Can’t beat the price! After paying for Verizon Wireless for years, I’m saving bundles each month… my bill has never come close to what I used to pay. I have the smallest plan offered and pay for my data as I use it. It ranges from $40 to $85 for two phones, including taxes! 9 years with Ting and counting.

Been on Ting for 6 days now and I've had enough. Phone calls and texts are no problem, but I can't seem to get the data service running and you can't always be connected to WiFi. Spent almost 6 hours on the phone with them and Verizon, trying this, that the other thing, etc etc including factory resetting my phone - with the grueling hours restoring it and putting it back together! When calling tech support, you have to ask to be connected to Ting-Verizon support, and each time I got a different interpretation of what my problem is. On hold now for 45 minutes having asked for a supervisor, and waiting waiting waiting. I'm now left with Ting and Verizon pointing the finger at and blaming each other leaving me wondering what's really going on. If it ain't fixed within the next day or so, BYE BYE Ting. I chose to switch to Ting because they were supposedly top-rated in Consumer Reports as I had had enough of Verizon's nonsense where they changed me to a higher priced 5G plan without asking or telling me with my not having a 5G phone, shut me off for non-payment the day before my payment arrangement was due, and for charging me for Disney+ for months when I never ordered it nor responded to a free trial.

12/28/22:I have been a Ting customer for about a year and have just switched out of it due to the horrible service. About 5 months ago, my phone stopped working with the message that Ting wasn’t active. I contact Ting via email (my phone isn’t working) and three days later I finally get a reply that indicates that Ting was switching towers and that I would get a new SIM card from them in a few days. A few days later and I get a new SIM card and my phone starts working again. So I have to go six days without a working phone with no warning about the pending changes and no explanation as to why they couldn’t have sent me the new SIM card in advance of the Cell Phone Tower change-over.

So a week ago, my phone stops working again, with the indication that it is Ting that is the problem. I email them again (again I can’t call them because my phone doesn’t work) and three days later I get a generic email from them asking what the problem is. Well the PROBLEM is that you didn’t bother to read my email from three days ago and since you didn’t bother to get back to me until three days later, I have already switched my cell phone service to another carrier.

Update 1/24/23: I just received another bill from Ting a month after I ported out of their product. When I called them they said that this bill was for the last month when in fact I didn’t have service. This is one of the worst customer service companies I have every dealt with.

Confirming Paul U.'s experience that Ting continues to charge after you have ported out a line. This despite their stated policy that after porting,

"Your account will close within 48 hours....."
and
"Your last bill will be available within about a week of your cancellation and your credit or debit card will be billed for your usage and any outstanding charges."

So as with their claims about Verizon service, they simply don't honor their own promises.

I bought a simple flip phone from Ting as an inexpensive back-up phone. I turned off access to data on my account dashboard so that I wouldn’t be charged for data I didn’t intend to use. Ting advised this would deny my phone’s access to data. They billed me for data anyway, advising my phone consumed data on two occasions. Ting stopped responding to my inquiries (my last three emails went unanswered) and never rectified the overcharge posted to my credit card. I will be closing my account with them. Check out their BBB rating…..a big fat F.

Update: a week or so after my above review Ting contacted me and refunded the charge for data. Ting has recently reached out through trustpilot asking for a service request reference number and phone number or else my review may be taken off trustpilot. I do not have access to that info. since I have closed my account. However, it’s only fair I update my review since Ting rectified my complaint.

If you port out of you contract they will charge you for an extra month. No prorate or refund period. If you cancel with them you have to do it on the 3 day before you billing cycle end. No refunds. Just take your money with no services provided

Ting data speeds are extremely slow. I called and spoke with customer service about this several times but, the service did not improve. The speed of downloading was often 0.01 MBps. Voice coverage was fine- nothing exceptional.

Customer service hours are also very restrictive.

I can't believe anyone would give this company better than 3 stars. What they don't tell you, is that Ting works off of two networks: verizon and T-mobile. When you are activating your phone they don;t check the service coverage and give you which network is going to be best for your needed service location. After you find out that you have the worst one, they can't port your number over. You have to port it to an EXTERNAL carrier and then port it back to the correct "network". They also won't let you have two lines on one account. How stupid is that?! so I need to create a second account WITH A SECOND EMAIL account (cant use the same one) for my son's account. Unbelievably bad decisions by management. STAY AWAY!

It is unfortunate my experience was so bad, as I was hoping for the best with this company.

I had wanted a flip phone to only use texting and calling so my monthly bill would be shrunk, so I switched to Ting and purchased the TCL Flip off of their website.

The TCL Flip, which I get is not one of their manufactured products as they are just resellers, had a hardware issue that required it to have the battery removed every day. The 2 star rating is because Ting was kind enough to replace the phone for me at the beginning.

Unfortunately, the replacement phone was using background data despite me disabling that in the settings, which counted as data towards my plan, making it go from $10/m to $15/m.
Because of this, I switched from Ting to a company called Tello.

Before doing this though, I asked if the TCL Flip would be unlocked, which their support clarified that all of their phones are unlocked on sale.
Despite them saying this, when I switched SIMs over, the phone was locked.

I emailed them asking for support, and they have a 5 business day waiting period for response, which they take full advantage of.
I had to wait 3 weeks before just purchasing a new phone through Tello because they kept asking me to restart the phone and then asking if it was fixed while not actually changing anything on their end. Restarting the phone did not fix the issue.
I asked if I could just return the phone (Which I have owned for about 2 months, I switched to Tello after seeing the billing) and they said No, specifically because I changed carriers.

I don't think it is worth it to do a chargeback for the phone, but I do think it is false advertising to sell a phone as 'unlocked' when it is actually locked, and to offer 'support' when its just asking you to restart your phone every week.

That is my experience, and I hope Ting improves their processes in the future, everyone I did talk to on the phone seemed nice, which is better than a lot of companies support, so I am grateful for that at least!

Sorry. In Solana Beach texts don't always send. Large images (17MB) no chance. I don't always get my texts, I find out later when friends say I blew them off.
I have a Galaxy S21 Ultra. I gave 2 stars because the internet is fast sometimes.

I joined Ting Feb. 2022. I just signed my wife up yesterday. I learned today that my account was suspended on a baseless charge of ‘referral gaming’ and that my service would only be reinstated if I agreed to surrender the promised $50 credit. So, I agreed to surrender my $50 credit though the charge is baseless.
This is deceitful tactic by a dishonest company. I cannot conclude otherwise, as I was told there is nobody I can talk to or contact to seek clarification. I am contacting the WI Atty General office to complain about this deceitful practice.

Our long-time phone line shut down. No messages that the line was going down, bill paid on time, just GONE and worst of all they claim there is no way to get it activated again either by purchasing new equipment or porting to another carrier.

They claim we were notified by multiple emails - none have been received either in the Inbox or in Spam / Junk.

What was once a great value with customer service reps that "got it right" has completely tanked.

I told costumer service to remove my debit card I will get a overdraw in my account my payment have to be one time payments on the first of July

The absolute worst customer service experience of my life. I purchased a refurbished phone through ting when I started my plan. I purchased the phone to be used as a work phone. Most of my clients text me, but when they called I realized they couldn’t hear me. Turns out the microphone on my phone was broken. I contacted ting and because I realized the phone was broken a few days after the warranty they wouldn’t do anything to help me, even though they sent me a defective product. I took it to the Apple store and they would only give me trade in value and said the phone’s ports were also filthy. So they didn’t check or even clean the phone before sending it to me. Also when trying to reach out to them, every email went unanswered. They still haven’t answered a single email, the only way I could get ahold of them was over the phone. And even then they said they would send a follow up email and never did. I wouldn’t not recommend ting to anyone, if you ever have an issue getting ahold of them is super difficult and when you do they won’t help you anyway. They also sell broken and dirty phones. Overall terrible experience.

My experience with Ting has been infuriating and I urge anyone thinking of signing with them to think again, and those who already with them to RUN. This is a company that doesn't know what it's doing, and doesn't seem to care.

I was a member since about 2016. The quality of my signal using the Sprint towers was never great (I figured that's why I was paying $30 per month rather than $80), but it recently became abysmal. My partner also uses Ting, and for the first time I noticed that on his phone screen next to the signal strength it says "Ting," whereas mine always said "Sprint," and his signal was much stronger. In other words, it appears that for 6 years or so I was not getting the same service other Ting customers were getting. I called Ting to find out what was going on, and they told me I needed to get a new SIM card because the Sprint towers were actually shutting down, and I needed to have my phone access the other ones they use (Verizon, etc.) They claimed they'd been informing customers of the coming shutdown via emails and phone calls, but I never received either. So I got myself a new SIM card and activated it retaining my existing number. . . or so I thought. I was told the transfer would be complete in 24 hours. But the next day it turned out my phone would neither make or receive calls or texts. I called them again to find out the number has been "lost" due to the shutdown and there's nothing they can do. Due to the shutdown? So it's just a freaky coincidence that this happened the very day I activated the new card? Obviously not -- they screwed up the transfer somehow, and now after 24 years I need to get a new phone number and go through the trouble of getting it changed with all my contacts and on all records. Of course I've shut down my Ting account (I'm not looking for further disasters), and my partner is doing so as well. The company's management hasn't even been willing to compensate me for this huge inconvenience along with 6 years of substandard service. One agent told me the reason I was getting connections only via the Sprint towers is because of the type of SIM card I had. Why didn't they advise me that I could improve my coverage by getting a new SIM card all this time? (I wasn't even aware until recently that they'd started using towers of multiple companies.) This is an irresponsible company unwilling to engage in any real customer service. I can only hope the company will go under.
UPDATE: After being told repeatedly by at least 3 Ting reps over chat and phone there was nothing they could do to salvage my number (and implying that its elimination at the same time as the activation of my new SIM card was purely a coincidence) -- I got a Ting employee to restore it! I'd been ready to give up but my partner went Googling and found other Ting customers complaining (in real time) about the same thing on Reddit, and a Ting employee had responded, telling people to send him their cancelled phone numbers and he'd try to restore them. So I sent him mine, and the next morning after a few hours he managed to get it back. He first assumed my number had been lost because my new SIM card was defective. That turned out to be false: the number is now working on that very card, so he concluded someone at Ting had messed up. It seems Ting didn't have fully competent people (technicians or customer-service reps) working on the Sprint shutdown. Their reps admitted the company was just "figuring it out as we go along." Maybe the reps really thought a lost number couldn't be retrieved (even within just a few hours of being removed), or maybe they or their bosses were telling people that because they didn't want to make the extra effort required. Any way you slice it, it doesn't make them look too good.

I don't always have the best service, but honestly, this happens in places where I expect it to.
Following thr separation from my husband and a major income loss, I could no longer afford $100 for a single line. Ting has been a Godsend with low prices and flexibility. I was able to use my phone, port my number and currently subscribe to the $10 per month, $5 per GB plan. I'm usually on wifi, so I normally have a $20 bill, sometimes $25. First three bills were below $8 thanks to sign-up offer.
Don't know what I would have done without this option for a wireless carrier. It just makes sense when you need a single line.