Fuss free rental. Second time have used Tiny Explorers and absolutely what I’ve needed both times without any extra hassle when you’re getting organised to go away. We collect from the office and ever... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hired 2 car seats.website easy to use.delivery by courier was early which was great.return process was easy.plenty of info throughout process.would definitely use them again
Tiny Explorers saved my holiday! Excellent range of equipment to rent at a reasonable price. I found everything I needed to go abroad with my 5 month old twins. The delivery and return processes were... See more
Very impressed with this company. Communication was great, the item came in plenty of time for our holiday. It was super clean and I felt the loan item was very reasonably priced! Will definitely... See more
Company details
Written by the company
The UK's No1 Children's Hire Equipment business, specialising in stroller rentals such as the Stokke Yo-yo, Bugaboo Butterfly & Joolz Aer. As seen on Dragons Den. UK wide next day delivery. Same day delivery in London. We also offer car seat rental. We pride ourselves in offering great customer service, please contact us via email info@tinyexplorers.co.uk if you wish to discuss any issues.
Contact info
Gladstone road , br6 7ea, London , United Kingdom
- 02071013642
- Info@tinyexplorers.co.uk
- tinyexplorers.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 32% of negative reviews
Typically replies within 1 week
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Tiny Explorers FAB
Found Tiny explorers on google and what a god send, loads of kiddy equipment to choose from, great value and great service. Highly recommend if travelling with little ones
May 5, 2026
Unprompted review
Very easy to use service
Very easy to use service, good communication and clear information on delivery/return process. Thank you!
May 1, 2026
Unprompted review
Faulty product
I hired inflatables for my children on a long haul flight. Sadly both were faulty and deflated on the flights, meaning two very challenging journeys. Tiny explorers seem to have refused to take accountability and are charging the full fee despite faulty goods, I wouldn’t recommend this company for hires.
April 25, 2026
Unprompted review
Tiny Explorers were very helpful when I…
Tiny Explorers were very helpful when I had a query pre-booking and the items arrived when they were supposed to. This is a great service!
April 28, 2026
Unprompted review
We had a brilliant experience using…
We had a brilliant experience using Tiny Explorers, Delivery was prompt the stroller was in very good condition, would absolutely recommend.
Thank you
April 20, 2026
Unprompted review
Worked very well
Worked very well. Rental pram arrived on time. Easy to return. I’d use the. again.
May 2, 2026
Unprompted review
Fast delivery, excellent product range
We rented a travel stroller quite last minute but the delivery was prompt! We truly enjoyed the stroller and was glad with the range and even colours provided. Customer service was super helpful when I have questions on the return package. I would definitely rent from them again and recommend them to my mummy friends.
May 1, 2026
Unprompted review
Fuss free rental
Fuss free rental. Second time have used Tiny Explorers and absolutely what I’ve needed both times without any extra hassle when you’re getting organised to go away. We collect from the office and everyone who I have come across is lovely and helpful.
May 1, 2026
Unprompted review
Terrible customer service
The product delivered was not as shown in the pictures and description. When I raised this with customer service they were extremely rude and dismissive, would not recommend Tiny Explorers as a service.
April 11, 2026
My second time using tiny explorers
My second time using tiny explorers. Pram came really quickly and return was straightforward. The item itself was a little “loved” but it did the job for holiday.
April 27, 2026
Unprompted review
Very impressed with this company!
Very impressed with this company. Communication was great, the item came in plenty of time for our holiday. It was super clean and I felt the loan item was very reasonably priced!
Will definitely be using tiny explorers again for future travel.
April 22, 2026
Unprompted review
Great company
Great company. Really easy to use and very efficient. Planepal was great for my Son on our holiday to Orlando. Returning the product was easy also. Would certainly use them again
March 26, 2026
Wanted proof of address - shady
I rented a snoo bassinet
Pros:
* was well packaged, and shipped exactly on the date specified, and the crib was clean and in excellent condition.
* pickup was easy and straightforward and they organised all the admin.
Cons:
* They wanted proof of address (a water bill) and ID (I gave them my driving license). To me this seems completely unnecessary for a 30day rental costing ~£100. If they were worried about theft risk they could have held a deposit. They refused to engage in conversations about what this information might be used for, and were very blunt that this information would be required or the rental wouldn’t ship. This is a completely unreasonable policy that should be dropped ASAP. Competitors like Baboodle (who I have also used) do not ask for this information and have friendlier customer support.
April 1, 2026
Unprompted review
Reply from Tiny Explorers Rentals
Thank you for your feedback — we’re really pleased to hear that you found the crib to be in excellent condition, well packaged, and that the collection process ran smoothly.
We would, however, like to address your concerns regarding ID and proof of address. For certain higher-risk rentals, we are required to carry out additional verification checks as part of our safeguarding, fraud prevention, and insurance obligations. In this instance, there were a few indicators that meant these checks were necessary — including this being a short-term rental of a longer-term use product, and a mismatch between the billing and delivery address (albeit both within the UK). These are standard risk flags across the rental industry, and in such cases we are required to request supporting ID.
This approach is not unique to us. For example, Baboodle also states within their FAQs that identification may be requested for higher-risk rentals.
We also make this requirement very clear in our Terms & Conditions, which are presented at checkout and must be agreed to before placing an order. By proceeding with the booking, you confirmed that you had read and understood these terms.
We fully appreciate that this may not have aligned with your expectations, and we’re always looking to improve how we communicate these requirements. However, given that this policy is both standard industry practice, required by our insurers, and clearly communicated in advance, we do feel that the rating is somewhat unfair in this context.
That said, we do value your feedback and will continue to review how we apply and explain these checks to ensure the best possible customer experience.
Fantastic service items were shipped on…
Fantastic service items were shipped on time and the team were so quick to answer any questions I had definitely recommend!
April 18, 2026
Unprompted review
Great service and company
Relatively easy returns process, reasonable prices, great selection. I'll be using them again!
April 25, 2026
Unprompted review
Super easy to hire and return
Super easy to hire and return, competitive pricing and product was in great condition. I have already recommended to friends and will definitely use again for a long haul flight.
April 8, 2026
Unprompted review
Everything was perfect from start to…
Everything was perfect from start to finish. It was really easy to get in touch with customer service, as I wanted to add a few more items to my order, and they were so helpful. The pram arrived promptly, and the returns process was easy. I’ll definitely use them again.
April 19, 2026
Unprompted review
A very slick service
A very slick service. The delivery and returns are already sorted, making it easy.
We loved using the Joolz Aer+ to race around London during the Marathon. It was swift to navigate and folded small! We will be using this business again in a few weeks when we head away on holiday.
Thank you so much!
April 22, 2026
Unprompted review
Convenient & well-priced
Very easy process to book, receive & return! We hired a bouncer and it was in great condition and so helpful for our trip - will definitely use Tiny Explorers next time we visit the UK 😊
April 1, 2026
Unprompted review
Absolutely fantastic when flying long…
Absolutely fantastic when flying long haul with infants would definately use a Plane Pal again
March 23, 2026
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