Tiny Land Reviews 1,475

I bought this kitchen for my granddaughter - timing it so that when I was visiting we could put it together and give to her for her birthday. There was a part that was made incorrectly! There was no one we could put it together. The only way I could communicate with the company was by email. There is no phone number! The part... instead being sent over night was delivered about 10 days later. Needless to say I had gone home by the time it arrived. Communication was mediocre at best. Very Disappointing! A company should have a phone number and when it's the company's fault - they should send the correct part over-night.

The toy kitchen itself is designed beautifully and has so many fun features that my 5 year old loved.

But what really makes this an amazing product is the after-purchase customer service: Ivonne was super helpful and kind, she helped me solve my problem and always responded promptly.

Fast shipping and everything came together and the packaging was not damaged. My husband has no issue putting it together. My Son loves it!

We ordered a tiny kitchen and the food pack for my granddaughter. Hands down the most adorable little kitchen and the perfect size for her. (18 months) SHE LOVES IT!! We also ordered the big pack of wooden food and oh my goodness they are FANTASTIC!! Way to go Tiny Land!! I will definitely be purchasing more form this store in the future.

I did not receive the accessories and play food for the kitchen. I tried the online chat, and it was too busy to handle my request. I emailed, but I have not gotten a response

Amazing customer service! When we received our kitchen the ice dispenser was broken and I sent an email explaining and they got back to me very quickly and within a few days the replacement was being sent out.

My daughter’s rock wall split after only 6 months of using it. She actually barely plays on that side of the piece. She uses the slide mostly. Anyway I contacted customer service to get a replacement and they responded so quickly! We really do love all our tiny land (kitchen, pickler set, and stepping stones) stuff. Now I appreciate them even more for their quick response and backing their products. Will update when I receive the replacement part

First shipment was made right away and one of the items was lost in shipment — certainly not Tiny Land’s fault. When this was discovered, a second shipment was expedited and the item was received prior to Christmas.
Personnel at Tiny Land were great and made the process easy. Thank you.

The shipping was expedient and product well packaged. My grandson and daughter loved the market and Kitchen! Quality is 5 star! Mimics real life, color and mirrors real life items.

Ivonne has been my customer care representative through this whole process. She was amazing. Quick to respond, very kind, and very thorough with an explanation on how everything works as far as the timing and shipping of my items. I had a very positive experience with TinyLand and I believe most of that was because of the excellent customer care I received.

I had an outstanding experience with Ivonne from TinyLand’s customer service team. The response was prompt and timely, and the issue was resolved seamlessly without any hassle. Communication throughout the process was clear, professional, and friendly, which made everything stress-free.

TinyLand’s products are exceptional—our beautiful tiny house for the kids has brought countless hours of fun and created wonderful memories for our family. The quality and design are top-notch, and paired with Ivonne’s excellent support, I couldn’t be happier. Highly recommend both TinyLand and their amazing customer service!

Advertising is good. Prices are good. Ordering and feedback regarding your communication not so great. Do better.

I wish that I could give more than 5 stars! No joke, I am a mom of two littles and TinyLand products are very nice but their customer service team is THE BEST!!!!!! Hands down. Whether it's replacing parts, tracing down orders or just following up to let you know that something has shipped. They are 100% worth the product investment!

I ordered the playset listed for 6 months to 5 years. When delivered instructions said 2-10 years! I asked to return based on the fact that we cannot use it and the company said I would have to pay for postage!

The manufacturer states in large letters on top of instructions 2 - 10 years!

I submitted my order before verification of my shipping address. I quickly submitted a customer service ticket and my address was updated right away! Now my grandbaby can get her Christmas gift!! Thank you!!

I have sent multiple emails and reached out on instagram regarding items missing from my order and have heard nothing back. I made sure to order well before Christmas to have everything ready to go and now because of the lack of communication that won’t happen. I did a lot of research and saved up money to make sure I could buy this on time and at this point will be looking into returning my order because for me buying from a business that has good customer service is very important.

I still have not received all of my order, and I have not received a reply when I will be getting the rest of my order. It says it was delivered but it was not.

The train table I ordered a while back looked great, but I didn’t receive a delivery notification. It was placed out in the rain at night. It rained all night and a few pieces were ruined. They were going to send replacement pieces. I thought this company was so great! I received an order number and was told it would ship by mid-December.

I emailed this week because I haven’t received a shipping notification. I know it’s a busy time and was scared it had been forgotten. Like other recent reviews, I’ve received no response.

Had an order with 2 products. They say both were shipped together, but only one came. It’s been 10 days and no answer from customer support. I’ve emailed, Facebook messaged, and Instagram dm’ed. Terrible customer service.