tippers.com Reviews 379

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more


Company details

  1. Hardware Store

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The gentleman at the service desk

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the next day and phoned me when it was in. Very helpful attitude.

April 21, 2026
Rated 5 out of 5 stars

Two amazing bathrooms!

We have replaced two bathrooms with Tippers using Sue from that department, everything from start to finish went perfectly! Nothing is to much trouble for Sue she is very professional and definitely knows her job very well.
The quality of everything we purchased was first class!
Well done Tippers and your team

March 31, 2026
Unprompted review
Rated 2 out of 5 stars

The employees as Tippers were super…

The employees as Tippers were super helpful loading, no issues with customer service. Unfortunately, the 18mm Phelonic ply I bought, within a few days of being exposed to the elements has bubbled under the resin lifting it up. I seriously doubt the longevity of this board, shame.

April 2, 2026
Unprompted review
Rated 3 out of 5 stars

…click and don't collect.

Click & collect was not ready after receiving collection confirmation text.i was also stopped from leaving after an overzealous employee intercepted me even though I had receipts for what I went for.waited for 5 minutes while he had to check I had paid!.

March 23, 2026
Rated 5 out of 5 stars

Brilliant service

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £500 👍

March 22, 2026
Rated 5 out of 5 stars

Ordered my patio slabs from Tippers today

Ordered my patio slabs today. Have had a nightmare building project so far so it's so nice to deal with people who do what they say they're going to do and are also helpful along the way. Thanks Ian Rock! Looking forward to getting the slabs laid.

March 14, 2026
Unprompted review

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