TITAN PMR Reviews 380

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The product is frequently described as a "game changer," with users finding it easy to use and efficient, significantly improving workflows and saving time. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted occasional initial hiccups during setup, such as incorrect builds that required redoing, causing minor disruptions.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the system intuitive, easy to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional support and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Product

Users describe positive interactions with product. Many customers consider it the best PMR system on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently started with TITAN PMR and will be going live in 2 weeks. The initial 2 weeks since we started using Titan, it has been a phenomenal experience. Dispensing, accuracy checking and the... See more

Company replied

Rated 5 out of 5 stars

Titan has always been on our radar, but we finally took the plunge a few weeks ago and are not looking back! Any change, especially within a stabilised Pharmacy setup will always be difficult for... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience working with Atique on the setup and training for Titan. From start to finish, he was incredibly helpful, patient and professional. he took the time to explain everyth... See more

Company replied

Rated 5 out of 5 stars

Whenever I have needed support Vicky is always more than happy to help and makes the experience fast and easy. She has supported with the implementation within 3 sites so far and every one of them has... See more

Company replied


Company details

  1. Software Company
  2. Pharmacy

Written by the company

TITAN is the UK's leading PMR system that has transformed the way pharmacies and businesses work, creating new efficiencies and delivering a platform that opens up new opportunities for the future of the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

380 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely amazing on my first day of…

Absolutely amazing on my first day of trade and prior. From Saj to Vicky to Nour! Amazing team and amazing product. Thank you all

July 24, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Moj for a fantastic review so glad that you had an amazing experince of Titan PMR on your first day and that we as a team have been able to support you. Here is to many more amazing days for you with Titan.

Rated 5 out of 5 stars

Great service

Great service, very helpful and informative would happily refer to other people, We wish we had this training in the beginning, would have been much easier.
Thank you!

July 24, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Aline for this review and the offer to refer other people to Titan PMR. We agree, the onsite visit and training that you had is an optional extra which every pharmacy should seriously consider. Here is to your success.

Rated 5 out of 5 stars

The implementation of Titan into our Dispensary and Pharmacy

The implementation of Titan into our dispensary and pharmacy has been excellent we have highly rated Dan our implementation guide, there has been thorough training to ensure a smooth transition with the dispensing processes in Titan.

July 24, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Katrina for taking time to write this review, it means a lot to us that you have taken the time to write this review on behalf of Woolpit Surgery and Pharmacy which is so well known in the Dispensing Doctor domain. We will continue to support you and look forward to implementing our Peer 2 Peer solution that will make it so much easier for you to operate between the pharmacy and dispensary patients.

Rated 5 out of 5 stars

We had Nas today to give us an…

We had Nas today to give us an implementation training on Titan PMR.
One word to describe it: GREAT.
She is extremely knowledgeable and can explain it very easily. The advice given will help a lot and we are very grateful for her time and expertise. Excellent.

July 24, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you for this wonderful 5 * review of Titan PMR and Nas's training and support.

Rated 5 out of 5 stars

Great PMR system

Great PMR system. Switched from Rxweb and had a much better experience. It has been amazing to work with Nas Khaliq. She has been very supportive, patient and brilliant in training and getting us all set up

July 21, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Pool Pharmacy for this 5* review. So glad that you had a good experience of switching PMR systems to Titan and that Nas has supported you so well. We wish you all the success.

Rated 5 out of 5 stars

BEST PMR HANDSDOWN!

The guys in Titan are absolutely incredible, no other PMR comes close to theirs. Nour! was amazing as always! any issue, any question, any way he could support he did. Nour you and Saj, Zad are a credit to the team!! 5*****

June 30, 2025
Unprompted review
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Reply from TITAN PMR

Thank you Pyramid Pharmacy for saying that Titan PMR is the Best PMR Handsdown!. So glad that you think the team of Nour, Saj and Zad are incredible. Here is to your continued success

Rated 5 out of 5 stars

Our Second Titan Site

We have just bought over our second store and gone live today, titan has been great for our business and can’t wait to keep using it. It frees up the pharmacist allowing them to provide more services to the community. Nour has been great in training the team and the whole implementation team was always there when we needed help

July 1, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Samit for this fantastic review, thank you for trusting us for your second site. So glad that your pharmacist has been freed up to provide services and thank you for mentioning Nour's training and the whole implementation process. Here is to your continued success.

Rated 5 out of 5 stars

Implementation of new system …

It’s lot to learn but implementing team is there to help you at every stage . Especially Nas gave us detailed walk through of every section , what to do and how to resolve any issues. The knowledge she has about titan is amazing, very impressed and she explains calmly to everyone about anything. Keep it up Nas . K j @ Terrington Pharmacy

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you KJ and Terrington Pharmacy for this fantastic review. Yes there is a lot to learn about Titan and that is reason why our implementers including Nas are there to support and walk you through every stage. Here is to your success.

Rated 5 out of 5 stars

Atique

Atique gave me training on repeat flow. His style of teaching was the perfect blend between giving knowledge and asking questions - which really cemented the information in my brain. great attitude, great teacher, very knowledgeable and supportive. thoroughly enjoy my hour session with him. Props to Atique!

June 23, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Alanna for taking the time to write this review of Titan's Repeat Flow and Atique's style of teaching and his attitude. All our implementers have worked in pharmacy before and know how to relate the product to the scenarios you face on a day to day basis. Thank you again.

Rated 5 out of 5 stars

Helpful and Informative

Nas was very helpful and took the time to clearly explain all the extra functions that come with Titan. She was very patient and informative.

June 27, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Rothley pharmacy for this fantastic review of the helpful and informative training that Nas provided to you. We look forward to providing continued support.

Rated 5 out of 5 stars

Highly recommend Atique

Highly recommend Atique. Good training

June 26, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Naweed for this review of Titan PMR and Atique's training. Glad that you recommend us.

Rated 5 out of 5 stars

Nas in implementation

We Spoke with Nas in implementation, shes been brilliant - the team was feeling very well supported and very well guided! Nas is so knowledgeable and her approach has made the team feel more confident.
As a pharmacy owner the service and support recived has been exceptional! our Transiton into using Titan has been a good experince with Nas's support.

June 26, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Mina for this review, it is great to read that your transition to Titan PMR has been a good experience, thanks to Nas's support. At Titan we know that changing PMRs can be daunting and that is why we have implementers such as Nas supporting you on the transition.

Rated 5 out of 5 stars

Dexters Pharmacy-It’s been an amazing job so far

It’s been an amazing job so far. We just went live just close to a month ago and Maj and his team has been amazing and just want to say thank you for all your assistance. Nothing was too much to ask.

June 20, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Chukwuma and Dexters Pharmacy for this 5* review. Congratulations on going live with Titan and it is great to read that it has been an amazing experience for you. Thank you for mentioning Maj and the team for supporting you. We will continue to provide the same level of support now that your implementation stage has been completed.

Rated 5 out of 5 stars

Seamless Implementation, Outstanding Support

We cannot speak highly enough of the outstanding support we received from Titan and our implementation lead, Nas. From day one, the onboarding process was seamless — Nas was incredibly knowledgeable, patient, and responsive, guiding us through every step with clarity and confidence.

A special thank you also goes to Saj, who was fantastic in introducing and promoting Titan to us. His enthusiasm and clear understanding of how the system could benefit our pharmacy gave us the confidence to make the switch — and we’re so glad we did.

Thanks to Titan’s innovative platform and the exceptional support we received, the setup was smooth, and we were up and running in no time. Since adopting Titan at Summerfield Pharmacy, we’ve seen a significant transformation in our workflow. Our efficiency has improved across all areas of the business, and most importantly, our patients are benefiting from a much smoother, more streamlined experience.

Titan has also enabled us to massively increase our clinical and private services. The system’s intelligent design has freed up time and resources, allowing our team to focus more on delivering person-centred care and expanding the range of services we offer.

We wholeheartedly recommend Titan — and a heartfelt thanks to both Saj and Nas for making the transition so easy, effective, and genuinely enjoyable. This has been a game-changer for our pharmacy.

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

This is so good to read Kishan, thank you for taking the time to write this review. We built Titan exactly for the objective of improved efficiency and safety whilst freeing up the pharmacist to provide person centred care and increase the range of services they provide.
Thank you for mentioning Saj and Nas and the support that they have both provided to your pharmacy group.

Rated 5 out of 5 stars

Today Nas came into our pharmacy

Today Nas came into our pharmacy, Langley pharmacy and showed us how to use Titan. She was very patient with us as it was as a new system to all of us. It was lovely having her today with us!

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Congratulations Langley Pharmacy for going live with Titan, good to know that Nas was onsite to support you. Thank you Bhavba for giving Titan a 5* review.

Rated 5 out of 5 stars

My experience with titan was great

My experience with titan was great! I had Nas as my trainer and she was lovely! She explained everything well and in thorough detail! Would definitely recommend her as a trainer.

June 19, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Great to hear that your experience with Titan was great, Dave and thank you for writing this review of Titan and Nas as a trainer.

Rated 5 out of 5 stars

The best pharmacy PMR.

"I've used Titan for a couple of years now, and I can confidently say it's the best PMR system I've worked with to date. We previously used ProScript and RxWeb, but Titan stands out as far superior in terms of functionality, user experience, and overall efficiency.

The PMR system has significantly freed up my time, enabling me to offer both NHS and private services—something I don't believe would have been possible without Titan. They are constantly introducing new, optional services, many of which we've adopted. As a result, we've seen noticeable improvements in both revenue and operational efficiency.

One aspect I particularly value is the courtesy call I receive every three months. These calls ensure I'm aware of the latest updates and available programs. As any busy professional knows, it's easy to overlook new features or plan to follow up later and never get around to it. These check-ins help me stay current and make the most of what Titan has to offer.

Titan has transformed the way we work and allowed us to provide services that we otherwise wouldn’t have been able to offer."

June 18, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Wow what a fantastic review, thank you Mohammed. Its very important to have a review from the perspective of someone who has been using Titan for two years and who has tried other PMR systems. Its great to read that you have been freed up and there are improvements in revenue and operational efficiency and that you are now offering more patient services. Here is to your continued success.

Rated 5 out of 5 stars

New apps on Titan

The new apps on titan are brilliant, the fridge log and titan 2.0 ai are very useful tools we have been using them for a little over 2 weeks now and it has made things so much easier. The fridge log you can scan with the edo and enter on there dont need to go on a PC anymore so much quicker much more efficient. Nas from titan explained it all in detail making it much easier for us all to use the new apps. Thanks again Nas!!

June 17, 2025
Unprompted review
TITAN PMR logo

Reply from TITAN PMR

Thank you Jagdeep, it is great to hear that you like the new apps and that you appreciated the call from Nas. Here is to your success.

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