TJ's E-Cigarettes Reviews 2,463

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, often highlighting its speed and efficiency, with many appreciating the same-day delivery option. People find the ordering process straightforward and the website user-friendly. Consumers are also very satisfied with the quality of the products and the overall excellent service provided by the company. The staff is frequently mentioned for being helpful and polite, contributing to a positive experience for many.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and prompt delivery... See more

Order

Users describe positive interactions with order. Many customers praise the convenience and ease of online... See more

Product

Clients share positive opinions on product quality and delivery. Customers consistently praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the fact you can order before 11am and have everything delivered that day. As far as I'm concerned that is service above and beyond. TJ's E cigarettes is a company that looks after it's custome... See more

Rated 5 out of 5 stars

The web site is easy to navigate around and the same day home delivery service is excellent. Since my 2 local stores had to close I find it convenient to just have my orders delivered.

Rated 5 out of 5 stars

Christmas is coming I'm already getting fat But great service from TJ's You can't beat that Right throughout the whole year They always bring good cheer Order in the morning, by lunchtime it's... See more

Rated 5 out of 5 stars

Absolutely wonderful... I put my order in at 10.45am and it was delivered by 11.50am...fantastic service. (But I didn't get a little sweetie..lol ..)


Company details

  1. Electronic Cigarette Store

Written by the company

E-Cig and E-Liquid shops located in Chatham, Sheerness, Gillingham, Maidstone, Milton, Gravesend, Margate, Canterbury, Sittingbourne, Strood, with all of our products available on our easy to use website. We wont be beaten on price!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect service

The website always has exactly what I need. The delivery is swift and hassle free and the employees doing the deliveries are always polite. I didn’t realise they delivered themselves! First class service from an amazing company. The only company I will use for my vaping needs.

February 22, 2025
Rated 5 out of 5 stars

Great service

Great service, due to working long hrs and I can't always get to the store to but what I need,being able to have delivery is great.
Thankyou

January 6, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service . I am housebound and worry my deliveries won’t arrive . This same day service was exactly that ! Quick , faultless and very polite .

November 5, 2024
Rated 5 out of 5 stars

Fantastic service

Easy to order online and great delivery service

August 31, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you for your positive feedback! We're thrilled to hear that you found our online ordering easy and that our delivery service met your expectations.

Rated 5 out of 5 stars

Excellent service!

August 6, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Excellent service, you say? We're puffing our chests with pride over here! Thanks for the five-star love!

Rated 5 out of 5 stars

quick & easy …

the simplicity of the web site and speed of the delivery

August 3, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you for your fantastic review! We're thrilled to hear you appreciate the simplicity of our website and the speed of our delivery. Your satisfaction is our priority!

Rated 5 out of 5 stars

Same day delivery and excellent service

Made a mistake when entering the delivery address online, emailed tj’s who quickly reponded and updated the address. Same day delivery was great as I had run out of liquid and was not in the area to pop into one of the stores.

August 12, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Oops, a little address mix-up, huh? No worries, we’ve got your back! Glad you enjoyed our same-day delivery—perfect for when you’re out of liquid and nowhere near our stores. Thank you for the 5 stars!

Rated 5 out of 5 stars

Always deliver the correct items and…

Always deliver the correct items and quickly. Driver always polite.

June 27, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

We're thrilled our drivers zoom in with the right goodies and a smile. Your satisfaction is our jam, and we promise to keep the good vibes rollin’!

Rated 5 out of 5 stars

Brilliant customer service as always

Brilliant customer service as always, went above and beyond to help me out and amazingly quick delivery and just the nicest people.

July 5, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Wowza! Thanks for the shout-out! We're thrilled our team went above and beyond to sprinkle some customer service magic your way. And quick delivery? That's just our style—like a ninja in a vape shop! You're the nicest, too!

Rated 5 out of 5 stars

I was pleased with the compliance of…

I was pleased with the compliance of the staff on the telephone, and the prompt delivery on the same day.

July 5, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you for your positive feedback! We're thrilled to hear that our staff provided compliant service over the phone and that your order was delivered promptly on the same day.

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