TJ's E-Cigarettes Reviews 2,463

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, often highlighting its speed and efficiency, with many appreciating the same-day delivery option. People find the ordering process straightforward and the website user-friendly. Consumers are also very satisfied with the quality of the products and the overall excellent service provided by the company. The staff is frequently mentioned for being helpful and polite, contributing to a positive experience for many.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and prompt delivery... See more

Order

Users describe positive interactions with order. Many customers praise the convenience and ease of online... See more

Product

Clients share positive opinions on product quality and delivery. Customers consistently praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the fact you can order before 11am and have everything delivered that day. As far as I'm concerned that is service above and beyond. TJ's E cigarettes is a company that looks after it's custome... See more

Rated 5 out of 5 stars

The web site is easy to navigate around and the same day home delivery service is excellent. Since my 2 local stores had to close I find it convenient to just have my orders delivered.

Rated 5 out of 5 stars

Christmas is coming I'm already getting fat But great service from TJ's You can't beat that Right throughout the whole year They always bring good cheer Order in the morning, by lunchtime it's... See more

Rated 5 out of 5 stars

Absolutely wonderful... I put my order in at 10.45am and it was delivered by 11.50am...fantastic service. (But I didn't get a little sweetie..lol ..)


Company details

  1. Electronic Cigarette Store

Written by the company

E-Cig and E-Liquid shops located in Chatham, Sheerness, Gillingham, Maidstone, Milton, Gravesend, Margate, Canterbury, Sittingbourne, Strood, with all of our products available on our easy to use website. We wont be beaten on price!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always fantastic

Always fantastic

February 5, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

That is always our aim, thank you for the five star review.

Rated 5 out of 5 stars

Friendliest staff and really helpful

Will always go TJ’s, super friendly and helpful staff. Plus prices are good too.
Thanks guys :)

February 14, 2024
Unprompted review
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

no no thank you Rebecca, thanks for your 5 star review and kind words :)

Rated 5 out of 5 stars

I love the flavours of the ultimate…

I love the flavours of the ultimate juice I’m currently vaping pineapple crush can’t wait to get some more

January 29, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Hi Becky, boy oh boy do we have a treat for you! keep an eye on our website and stores because we have some amazing new lines coming very soon! thank you very much for your 5 star review :)

Rated 5 out of 5 stars

Easy to use website and very quick…

Easy to use website and very quick delivery. Couldn't ask for any more!

January 28, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

We aim to please Helen! thank you so much for taking the time to leave us this review it means a lot :)

Rated 5 out of 5 stars

Perfect!

Always reliable, reasonable prices, and get the order perfectly correct!

January 21, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Karen for your 5 star review and amazing feedback!

Rated 5 out of 5 stars

Great customer service

Always a great service from TJs can’t fault them

January 9, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

i mean... we have faults but not when it comes to customer service haha! Thank you for your 5 star review and kind feedback :)

Rated 5 out of 5 stars

Very good

Same day delivery is very helpful. Never had any issues whatsoever. Thank you guys

January 10, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

No thank you for the five stars and for trusting us!

Rated 5 out of 5 stars

My Regular Vape Shop

Been going to TJ for a while now, very friendly and incredibly informative, certainly knows his stuff. The prices are great and so is the service. Won’t go anywhere else. Cheers

January 7, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thanks Joel for your five star review and kind words I will make sure to share this feedback with the staff :)

Rated 1 out of 5 stars

Still not received order from Royal…

Still not received order from Royal Mail.

January 5, 2024
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Hi Sally
We are sad to see a one star review regarding royal mail which unfortunately we have little control over, please can you email us with the details of your order so we can look into this and also resolve this issue and hopefully turn this one star to a five star. Our email address is tjsecigarettes@aol.com.
Thanks, Tom

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Didn’t have the flavours I asked for so called and gave me replacement flavours. Brilliant

December 16, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you so much Roxanne for your five star review and your kind words :)

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, competitive price

December 11, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

What more could you ask for ay, thank you so much Nigel for your five star review and kind words :)

Rated 5 out of 5 stars

Impressed

It was easy and very efficient.

December 4, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Sue for your 5 star review, Merry Christmas :)

Rated 5 out of 5 stars

Good service

Always have what I order

December 3, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Kelly for your 5 star review :) Merry Christmas to you :)

Rated 5 out of 5 stars

Great service

5* process ordered online, fast delivery great product and great service thank you.

November 29, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you very much Pippa for your 5 star review and kind words :)

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service

Would be coming back

November 27, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you KG for your 5 star review and kind words, ill pass this onto the staff they will love this!

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