TJ's E-Cigarettes Reviews 2,463

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, often highlighting its speed and efficiency, with many appreciating the same-day delivery option. People find the ordering process straightforward and the website user-friendly. Consumers are also very satisfied with the quality of the products and the overall excellent service provided by the company. The staff is frequently mentioned for being helpful and polite, contributing to a positive experience for many.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and prompt delivery... See more

Order

Users describe positive interactions with order. Many customers praise the convenience and ease of online... See more

Product

Clients share positive opinions on product quality and delivery. Customers consistently praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the fact you can order before 11am and have everything delivered that day. As far as I'm concerned that is service above and beyond. TJ's E cigarettes is a company that looks after it's custome... See more

Rated 5 out of 5 stars

The web site is easy to navigate around and the same day home delivery service is excellent. Since my 2 local stores had to close I find it convenient to just have my orders delivered.

Rated 5 out of 5 stars

Christmas is coming I'm already getting fat But great service from TJ's You can't beat that Right throughout the whole year They always bring good cheer Order in the morning, by lunchtime it's... See more

Rated 5 out of 5 stars

Absolutely wonderful... I put my order in at 10.45am and it was delivered by 11.50am...fantastic service. (But I didn't get a little sweetie..lol ..)


Company details

  1. Electronic Cigarette Store

Written by the company

E-Cig and E-Liquid shops located in Chatham, Sheerness, Gillingham, Maidstone, Milton, Gravesend, Margate, Canterbury, Sittingbourne, Strood, with all of our products available on our easy to use website. We wont be beaten on price!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

TJ's are brilliant

This is the second purchase I've made from TJ's. Brilliant service, received my item within hours of placing my order.

September 3, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Tracey for your 5 star review and kind words, amazing to hear about the delivery time as well i will make sure our driver gets a pat on the back for that one :)

Rated 5 out of 5 stars

Very helpful staff and reasonable prices

New to this and wasn’t sure what I needed, very helpful staff and reasonable prices. I’d highly recommend.
Thank you 🙏🏼

September 8, 2023
Unprompted review
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Rich for your 5 star review and kind words, we always aim to help wherever we can

Rated 5 out of 5 stars

Great service very friendly people…

Great service very friendly people didn't just sell me and e-cigarette walked me through what suited me best had loads of choice will definitely be using again for the e-liquids

September 11, 2023
Unprompted review
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you so much Ryan for your 5 star review and kind words, We always like to get to know our customers in order to recommend the best products so im glad we delivered on this for you :)

Rated 5 out of 5 stars

Fantastic service very polite

Fantastic service very polite, order and delivery quicker than expected, would recommend to anyone and everyone

September 5, 2023
Unprompted review
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you very much Dylan for your 5 star review and kind words, our driver is super fast right?!?!? :)

Rated 5 out of 5 stars

Amazing service same day delivery

Amazing service same day delivery, what more can you ask for, prices are reasonable too. Been using TJ for years

September 8, 2023
Unprompted review
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Well.....now that's a 5 star review! thank you very much Simon, if there is ever anything we can do to be better please let us know and thank you for your continued custom and support :)

Rated 5 out of 5 stars

Great customer service very good advice…

Great customer service very good advice great product thank you so much

September 11, 2023
Unprompted review
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you so much Sammy! for your 5 star review and kind words, we are always here to help :)

Rated 5 out of 5 stars

Always Impressed

Always Impressed with Delivery, and very easy to Order. Would recommend to anyone who wishes to quit Smoking to give Vaping ago, or anyone that asks about the best Company to go too.

August 24, 2023
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Reply from TJ's E-Cigarettes

Thank you very much Rebecca for your 5 star review and kind words, we always aim to help where we can so i'm glad we were able to deliver on that for you :)

Rated 5 out of 5 stars

Best place to purchase vapes

Best place to purchase vapes, been using their services for a long time. The free delivery is such an added bonus!

August 21, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Rachel for your 5 star review and kind words, thank you as well for your continued custom and support :)

Rated 5 out of 5 stars

Tj's E-Cigarettes

Tj's E-Cigarettes , well what can I say , there online orders , you order one day & it's their the next day & if you live near their on li shop & order before 11am , then you will have you order the same day, so why not try it , there walk in shop's are very helpful, they have a lot of different products ,so like me , I vary please, so just keep on what your doing , coz all is excellent 😉 & you are Spoilt for choice, so give tj's E-Cigarettes ago ,they want let you down & it's more healthier than smoking tobacco, beleave me ,but once again many thanks tj's 😊 😉 😀.

August 16, 2023
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Reply from TJ's E-Cigarettes

Wow! thank you so so much Wayne for your 5 star review and amazing words! we always try to do our best here at TJ's by our staff and customers so this means a lot! Thank you for your continued custom and support :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service, reliable speedy and great prices,

August 8, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Jane for your 5 star review and kind words, we aim to be the best price for our customers and deliver in speed time :)

Rated 5 out of 5 stars

Great service

Great service, very fast delivery and excellent prices. I have been their customer for years now and never have I been disappointed. Well done you guys! 👍🏻

August 16, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Wow thank you for your 5 star review and kind words :)

Rated 5 out of 5 stars

OUTSTANDING !!!!

As always exemplary service fast efficient and painless !! got exactly what I ordered, and the delivery instructions were to the letter !!.

Thank you so very much

August 10, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

wow thank you very much Simon for your 5 star review and such kind feedback, brought some smiles to the office today! thanks again :)

Rated 5 out of 5 stars

Fast delivery

Received within couple of hours after ordering on line, perfect, very happy.

August 7, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you very much Cam for your 5 star review, couple hours ay? he must be related to sonic lol

Rated 2 out of 5 stars
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Hi Tim, I'm very sorry to hear this, we had a look at your order and the packing cctv and can see you were sent out the correct order? we haven't heard anything from you since receiving the order so we had assumed we went by the book but if you would like to get hold of us at tjsecigarettes@aol.com we are more than happy to swap any un opened bottles for you :)

Rated 5 out of 5 stars

The Best!

I wouldn't go anywhere else! TJ's have been great from Day 1.
I am a regular customer and usually pop into the shop or order online about once a week. The staff in the shop are always so friendly, helpful and honest! I once gave £10 extra without realising and the guy&girl in the shop noticed... and came running out to hand the money back to me :)

Same day delivery is also great! They always read the comments on where to leave the delivery if you're not home and if you've any problems with ordering online, you can just call and they'll do anything to help.

TJ's is the best 👌

July 30, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Aww Emma! you have made us all fuzzy and warm here with that amazing review, thank you so much for such kind feedback we really appreciate it and we can only do what we do because of the awesome customers we have like yourself :)

Rated 5 out of 5 stars

Excellent service by the best vaping…

Excellent service by the best vaping company in the area

July 10, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

wow... thank you so much Matthew for your 5 star review and amazing feedback! we are gleaming with pride today thanks to you!

Rated 5 out of 5 stars

The delivery man is always polite never…

The delivery man is always polite never a problem with ordering and delivery :-)

July 8, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Sophie for your 5 star review and kind words about our driver, we will let him know as im sure it will make his day to hear this :)

Rated 5 out of 5 stars

I can’t praise enough these company

I can’t praise enough these company . Every single order always on time , always has a treat inside and plus one time I had a problem with a cartridge and sent me another for free .
Brilliant . I never shooed with anyone else

July 11, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Ela.... this review.. wow. Thank you firstly for such kind feedback and thank you again for your 5 star review. We aim to do the best we can and with customers like you supporting us no wonder we love our jobs! thank you!

Rated 5 out of 5 stars

Great service

Great range of products, easy to use website, easy ordering process and same day delivery. I recommend them .

July 10, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Roy for your 5 star review and kind feedback :)

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