TJ's E-Cigarettes Reviews 2,463

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, often highlighting its speed and efficiency, with many appreciating the same-day delivery option. People find the ordering process straightforward and the website user-friendly. Consumers are also very satisfied with the quality of the products and the overall excellent service provided by the company. The staff is frequently mentioned for being helpful and polite, contributing to a positive experience for many.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the fast and prompt delivery... See more

Order

Users describe positive interactions with order. Many customers praise the convenience and ease of online... See more

Product

Clients share positive opinions on product quality and delivery. Customers consistently praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the fact you can order before 11am and have everything delivered that day. As far as I'm concerned that is service above and beyond. TJ's E cigarettes is a company that looks after it's custome... See more

Rated 5 out of 5 stars

The web site is easy to navigate around and the same day home delivery service is excellent. Since my 2 local stores had to close I find it convenient to just have my orders delivered.

Rated 5 out of 5 stars

Christmas is coming I'm already getting fat But great service from TJ's You can't beat that Right throughout the whole year They always bring good cheer Order in the morning, by lunchtime it's... See more

Rated 5 out of 5 stars

Absolutely wonderful... I put my order in at 10.45am and it was delivered by 11.50am...fantastic service. (But I didn't get a little sweetie..lol ..)


Company details

  1. Electronic Cigarette Store

Written by the company

E-Cig and E-Liquid shops located in Chatham, Sheerness, Gillingham, Maidstone, Milton, Gravesend, Margate, Canterbury, Sittingbourne, Strood, with all of our products available on our easy to use website. We wont be beaten on price!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 3 out of 5 stars

I would love to give 5 stars but my…

I would love to give 5 stars but my bottle came with a crack in the bottom and is leaking everywhere.

July 8, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Hi Mason, i'm really sorry to hear this, did we not sort that out for you and send out another bottle for you free of charge?
if not then i am very sorry please let us know at tjsecigarettes@aol.com and we will sort it :)

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Same day delivery was quick, order was delivered before 11am.

July 4, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Hayley for your 5 star review and kind words, we seem to have a very fast delivery driver don't we lol

Rated 5 out of 5 stars

Always a good service

Always a good service, quick, efficient and friendly.
The delivery driver is always friendly too!

May 9, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Ah amazing to hear, thank you Roza for your 5 star review, we always make sure the driver has a supply of sweets to keep him happy on his journeys lol

Rated 5 out of 5 stars

Quick delivery

My order was sent very quickly after being received. Nothing to fault, everything came well packaged.

April 10, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Amazing to hear! thank you Rebecca for your 5 star review :)

Rated 5 out of 5 stars

I first came across this shop in…

I first came across this shop in margate, was looking to buy a lost Mary but after speaking to Jamie he talked me through the difference and I bought a vape kit. I have also ordered refills online and the staff are incredibly helpful on Facebook and always reply very fast and very friendly. I will continue to use them and recommend them as long as I continue to vape.

April 18, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you so much Johnathan for your 5 star review and amazing feedback, ill be sure to pass this onto Jamie in the Margate store it will make his day :)

Rated 5 out of 5 stars

Excellent service...

Products ordered turned up quicker than planned, hand delivered. Slight issue with the products ordered as the quantity wasn't in stock but they made up for it and were more than accommodating. Definitely using these as my future supplier of vape juice and products.

April 14, 2023
TJ's E-Cigarettes logo

Reply from TJ's E-Cigarettes

Thank you Leigh for your 5 star review and kind words. Sorry about the issue but im glad we managed to sort it for you :)

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