I was treated very well from start to finish. I never felt that I was being forced into purchasing from Home Solutions. I was given the opportunity of contacting Home Solutions if I had any pro... See more
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Review summary
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From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful mann... See more
Company replied
Found you on "Which". Maybe a lesson there! You need to improve your Marketing!! You would not have been on our short list otherwise. Excellent sales person very competent and technically very good.... See more
Company replied
Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... See more
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Company details
Recommend us to a friend and receive a thank you from us.
Refer a friend for a £100 gift card.
Recommend us to a friend
and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.
Contact info
Eagle Court, De Havilland Ave, Preston Farm Industrial Estate, TS18 3TB, Stockton-on-Tees, United Kingdom
- 0800 783 9551
- contactcentre.homesolutions.uk@tkelevator.com
- tke-homesolutions.co.uk
4.7
Excellent
172 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Efficient beginning to end, certainly a justified Which Best Buy
Being a Which Best Buy has been justified by our experience, from Jack who came to survey and give us a price, to most capable Ellie in the office who with Jack organised things, and finally Rick who arrived on time and installed the stair lift quickly, cleanly and very efficiently.
Very impressed by the whole procedure.
Oh, and a good price too!
October 25, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your wonderful review! We're delighted to hear that your experience, from Jack's survey to Ellie's organisation and Rick's efficient installation, lived up to your expectations. It's great to know you found the process impressive and the price right too. We'll share your kind words with the team!
TK Home Solutions UK
The lad who installed the stairlift was…
The lad who installed the stairlift was Connor he was a nice polite lad, in uniform so knew where he was from,respected our property just got on and done the job. Explained how to use the lift with me on it and everything about it. Left everywhere tidy on finishing.
Thankyou
October 24, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your lovely feedback! We're so pleased to hear Connor provided such a polite and professional service, respected your home, and took the time to ensure you felt confident using your new stairlift. We'll be sure to pass on your kind words to him!
TK Home Solutions UK
Very pleasant and professional and…
Very pleasant and professional and completed the job with no mess
October 16, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your kind words! We're thrilled to hear you had a pleasant and professional experience, and we're glad the job was completed mess-free. Your feedback means a lot to us!
TK Home Solutions UK
Conner did a first class service
Conner did a first class service
Did a great job ty
October 16, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your review! We’re delighted to hear that Conner provided a first-class service during your stairlift installation. It's great to know that you're happy with the job he did and that everything met your expectations.
We always strive to deliver high-quality service, and feedback like yours reaffirms our commitment to excellence. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We're always here to help!
TK Home Solutions UK
Stair lift purchase
The 2 installer engineers arrived a little later than advised but did an efficient job. The product looks very good and we are pleased with the installation. After completion gave a clear run through of the operating and safety instructions.
October 2, 2024
Reply from TKE Home Solutions UK
Thank you for your kind review! We’re glad to hear that despite the slight delay in arrival, the installation of your stairlift was handled efficiently by our engineers. We always aim for professionalism and quality, so it's great to know that you're pleased with both the product and the installation process.
We're also happy to hear that our team took the time to give you a clear and thorough run-through of the operating and safety instructions. Ensuring our customers feel confident and comfortable using their new stairlift is a top priority for us. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!
TK Home Solutions UK
Excellent service
From Matthew coming out to quote through to installation the service we received was excellent.
September 6, 2024
Reply from TKE Home Solutions UK
Thank you so much for taking time to leave a review! We’re thrilled to hear that you experienced excellent service from start to finish with TK Home Solutions. It’s fantastic to know that Matthew provided a thorough and informative quote, setting a positive tone for the entire process.
We pride ourselves on delivering top-notch customer service, and it’s great to hear that this was reflected in your experience through the installation. Our team works diligently to ensure every step is handled with care and professionalism, and your feedback reaffirms our commitment to these values. If you have any questions or need further assistance, please don't hesitate to reach out. We’re here to help!
TK Home Solutions UK
Straight stairlift.
Excellent advice from the representative. The stairlift is well-fitted and easy to use. Installed within 9 days of ordering.
October 3, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your fantastic review! We’re delighted to hear that our representative provided you with excellent advice and that your stairlift was well-fitted and easy to use. It’s wonderful to know that you’re benefiting from increased mobility and independence.
Completing the installation within 9 days of ordering reflects our commitment to efficiency and customer satisfaction. We strive to make the process as smooth as possible, and your feedback confirms that we are achieving our goals. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
TK Home Solutions UK
Thank you so much my grandparents have…
Thank you so much my grandparents have asked me to write a review five star from beginning to end from electrians to plumbers to Adam who installed the stair lift very clean helpful and felt very comfortable having them in there home there very happy with result
September 27, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for taking the time to write this lovely review on behalf of your grandparents! We’re very pleased to hear that their experience with TK Home Solutions was five-star from start to finish. It's wonderful to know that everyone involved in the process—from the electricians and plumbers to Adam, who installed the stairlift—provided a clean, helpful, and comfortable service.
We understand how important it is to feel comfortable and at ease when having work done in your home, and we’re so glad your grandparents felt that way. It's fantastic to hear they are happy with the final result, and we’re pleased to have been part of making their home more accessible and comfortable.
Please send our thanks to your grandparents for choosing us, and thank you once again for sharing their kind feedback. If they ever need any further assistance, we’re always here to help.
TK Home Solutions UK
I have just had a stairlift supplied…
I have just had a stairlift supplied and fitted by this company and I must say what a great company they are,everything from my first enquiry to the fitting was first class.It is very nice these days with so much inefficiency around to find a company like this.Well done
September 9, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your glowing review! We’re delighted to hear that your entire experience with us—from your initial enquiry to the fitting of your stairlift—was first class. Providing exceptional customer service and a smooth process is something we take great pride in, and it's wonderful to know that we met your expectations.
We’re thrilled that we were able to stand out as a company you can rely on. We aim to make the entire process as seamless and stress-free as possible, and your feedback reassures us that our dedication to high standards is appreciated.
Thank you once again for your kind words and for choosing us for your stairlift needs. If you have any questions or need support in the future, please don’t hesitate to reach out—we’re always here to help!
TK Home Solutions UK
My mother needed a stairlift…
My mother needed a stairlift installing, and this was done by two very friendly and helpful guys, Connor and Adam. They explained everything to me after they had completed the work, and were very polite. They worked as a team without a break until the installation was complete and I was very impressed with the calm and efficient way they went about it. Good men - and an excellent job. Many thanks.
September 17, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you so much for your kind and detailed review! We're thrilled to hear that Connor and Adam provided such a positive experience during your mother's stairlift installation. It’s fantastic to know that they were not only friendly and helpful, but also took the time to explain everything to you clearly after completing the work. Their professionalism, teamwork, and dedication to getting the job done without a break really reflect the high standards we strive for at TK Home Solutions.
We're also delighted that you were impressed by the calm and efficient manner in which they completed the installation. Our goal is to make the process as smooth and stress-free as possible, and it’s wonderful to hear that this was achieved. We’re proud to have such a great team, and it’s reassuring to know that your mother is now enjoying a safe and reliable stairlift in her home.
Thank you once again for choosing us and for your thoughtful feedback. If you have any questions or need assistance in the future, we’re always here to help.
TK Home Solutions UK
I’m very happy with my stairlift
I’m very happy with my stairlift. The survey and installation all went very smoothly.
July 15, 2024
Reply from TKE Home Solutions UK
Thank you for your review! We are happy to know you are pleased with your stairlift and everything went smoothly. Your feedback is appreciated.
TK Home Solutions UK
Good service with a great product
A few weeks after we had placed our order and David had been to make his survey, we had the call to make the final arrangement. Chris fitted our stairlift in a full morning, with no mess at all. Both of the staff we met were patient with us and made sure we understood what to expect. The installation fits well into our house and the lift runs reasonably quietly. Now we can feel like Mary Poppins as we soar over the stairs!
August 21, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your lovely review! We're thrilled to hear that David and Chris provided great service and that the installation fits perfectly into your home. It's wonderful that you're enjoying the stairlift—and we love the Mary Poppins reference! If you ever need anything, we're here to help.
TK Home Solutions UK
Highly recommended!
From the survey to the phone conversation to amend slightly to the installation to the follow up communications, all done efficiently, professionally and with courtesy.
Everything explained well, a solution offered by no other companies, and a product that lives up to expectations, I recommend TKH highly.
July 17, 2024
Reply from TKE Home Solutions UK
Thank you for your fantastic review and high recommendation! We're glad we could offer a solution that met your expectations. If you need anything in the future, we're here to help!
TK Home Solutions UK
Life made easier using a stairlift
From making first contact everything just went as according to plan.Dion called within a few days and checked out our stairs and said that they could install the stairlift without any problems.Dion explained everything and how much it would cost and also the initial deposit.Once the deposit was made Dion came back within a few days and installed the stairlift within a few hours,he explained how to use the stairlift which was very easy to understand and straightforward. We are very pleased with the stairlift and T K home solutions,couldn’t have been any easier.Well done and thank you very much.
July 15, 2024
Reply from TKE Home Solutions UK
Thank you for your wonderful review! We're so pleased to hear that everything went smoothly from the initial contact to the installation. It's great that Dion provided clear explanations and made the process easy for you. We're thrilled that the stairlift has made life easier for you, and we appreciate your kind words!
TK Home Solutions UK
Reply from TKE Home Solutions UK
Thank you for your review! We are happy to know you are pleased with our service. Your feedback is appreciated.
TK Home Solutions UK
Well engineered product
Well engineered product, good quality. When chair stopped working after operator error, the engineer turned up the following morning to get chair working again.
August 13, 2024
Reply from TKE Home Solutions UK
Thank you for your review! We're glad you're happy with the quality of the stairlift and that our engineer could quickly resolve the issue. If you need anything in the future, we're here to help!
TK Home Solutions UK
Instant decision once seen and tested!
After a visit to see the stairlift in action, it was immediately ordered due to its moderate pricing but particularly its modern appearance and furthermore the first hand trial 'run' proved how simple and easy it would be to use. Installed quickly by the friendliest of teams who just could not do enough to help with instructions and familiarity. It is a wonderful blessing and has improved life so much. So relaible and quiet in action. We highly recommend TK Solutions.
August 20, 2024
Reply from TKE Home Solutions UK
Thank you for your fantastic review! We're happy to know that seeing and testing the stairlift made the decision so easy for you. We're delighted the stairlift has improved life so much, and we appreciate your high recommendation. If you ever need anything, we're here to help!
TK Home Solutions UK
Stair lift installation
Very polite and respectful. Very little mess.
Full explanation given to mam and made sure able to use it before he left. Very patient.
August 19, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your lovely review! We're glad to hear the installation was done with care and that a full explanation was provided to ensure your mum felt confident using the stairlift. Your feedback is much appreciated!
TK Home Solutions UK
Chris and Rick were very professional
Chris and Rick were very professional. Very patient in explaining how the stairlift worked to my mum. Left no mess and always polite. Thank you.
August 15, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your kind words! We're glad Chris and Rick provided professional service and took the time to ensure your mum felt comfortable using the stairlift. We appreciate your feedback and are here if you need anything!
TK Home Solutions UK
Excellent service from this company
Excellent service from this company, the person who came to fit our stairlift yesterday was absolutely spot on, he went out of his way to make sure that it was suitable for my disabled father and adapted it to suit his needs. I would definitely recommend this company if you are looking for a stairlift, Thanks Again 😊
July 25, 2024
Unprompted review
Reply from TKE Home Solutions UK
Thank you for your kind review. We're happy to hear that the installation was perfectly tailored to your father's needs. It's great to know our technician went above and beyond to ensure everything was just right. We appreciate your recommendation and are here if you need anything in the future. Thanks again!
TK Home Solutions UK
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