Banner for TMC Fine Jewellers

TMC Fine Jewellers  Reviews 

273
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(273)

272 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, calm relaxing atmosphere. Communication following the service is personal and casual!

June 6, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Nick,

Thank you so much for your kind review. We're delighted to hear that you enjoyed your experience with us and felt comfortable throughout your time in the showroom. It's so lovely to hear the communication felt personal and easy as well.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Would purchase again.

TMC were absolutely wonderful. My fiancé and I ordered online and got weekly updates about the progress of my ring. I was emailed about the completion of my ring, and literally received it the next day (Posted to rural qld). It took exactly six weeks from purchasing to delivery, which was in line with the estimated timeline provided, and we couldn't be happier!

June 12, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Kristyn,

We’re so pleased to hear your online experience felt smooth and well communicated from start to finish. It’s wonderful to know your ring arrived safely and within the expected timeframe, especially with delivery to rural Queensland. Thank you again for trusting us with such a special piece.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Best experience ever

Great knowledge of everything, very welcoming, made the appointment very comfortable and professional.

June 12, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jared,

Thank you so much for your lovely review. We’re so happy to hear you had such a comfortable and welcoming experience with our team. We appreciate your kind words and glad that you enjoyed your consultation with us.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

The service I had was so amazing

The service I had was so amazing, I went in not knowing what I wanted but Lexie was so helpful and accommodating to what I did like and want to try on. One of the most special experiences ever!

June 3, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Nat,

Thank you so much for taking the time to leave us a lovely review. We are delighted to hear that Lexie made your consultation feel special and helped guide you throughout the process so comfortably. We will be sure to pass on your kind words.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Emili’s great guidance

Emili was very friendly, helpful and knowledgeable.

June 12, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi there,

Thank you so much for your lovely review. We're so glad that Emili was able to guide you through the process with such care and knowledge.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great consultation with Ella

Ella was fantastic. Listened to what I was after and walked me through the different options as well as offering suggestions and letting me try on some samples to give me a better idea of what I wanted.

May 30, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Natalie,

Thank you so much for your lovely review. We’re so glad to hear you had a great consultation with Ella and that she helped you explore the different options for the perfect piece.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Wonderful experience

The staff were very helpful friendly and knowledgeable they appointment was not rushed and we felt like we had lots of time to try different styles. They answered all our questions and the communication post ordering was great.

June 5, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Ryley,

Thank you so much for your lovely review. We are delighted to hear of your wonderful experience with our Brisbane team and felt well looked after throughout the process.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Jasmin was very attentive and…

Jasmin was very attentive and personable during our consultation. She provided quotes straight away so that I could consider the options I saw in store.

June 9, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Rhea,

Thank you so much for your kind review. We’re so pleased Jasmin was able to make your consultation feel easy and comfortable, and provide your piece details so promptly for you to look over afterwards.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Highly recommended - high quality work

TMC was great to deal with from beginning to end. Their website is designed with such an easy interface meaning me and my fiancé had little difficulty picking out the wedding band and adding our bespoke customisations.

After the order was made I received an online 3D model of the ring showing my customisations and visualising how the ring would look. I was also given an option to give feedback on any changes but the ring was perfect and my fiancé loved it, so there was no need.

While the ring was in production, I received regular updates each time the ring went into a new phase. Once the ring was completed, I was sent a video and photo of the ring and received the ring the next day via post.

Couldn’t recommend TMC enough and thank you for such an easy and pleasant experience.

June 9, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Mustafa,

Thank you so much for taking the time to leave us a lovely review. We're pleased to hear that the online process felt simple and easy to navigate, especially when considering and customising such a meaningful piece. We are delighted that the CAD helped you visualise your piece before it went into crafting with our jewellers, and that everything felt seamless for you. Thanks again for trusting us with such a special piece, we appreciate your kind words.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Highly recommend for custom rings

Very welcome staff. Great service. Staff who assisted us during our appointment had a lot of knowledge about different rings and stones.

I highly recommend TMC for anyone who wants a custom ring.

Ring arrived quickly and safely. The finish is incredible.

June 2, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi R & S,

Thank you so much for your lovely review. We’re so glad to hear you had such a great experience with the team and felt well guided through the custom process. It’s wonderful to know your ring arrived safely and that you’re so happy with the final design.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Phenomenal experience my fiancé and I…

Phenomenal experience my fiancé and I had with TMC, they were so understanding with what we wanted and never felt any pressure throughout any appointments That we had, which really made us feel really at ease with our wedding planning process. I would highly highly recommend TMC fine jewellers and all the beautiful girls at the Brisbane showroom.

June 5, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Meg,

Thank you so much for your beautiful review. We are so delighted to hear that you and your fiancé had such a relaxed and positive experience with our Brisbane team. It truly means a lot to us knowing you felt understood and never pressured during such an important part of your wedding planning. We appreciate your kind words!

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Mackenzie was an excellent consultant…

Mackenzie was an excellent consultant and we enjoyed our appointment and the kind informative nature of every interaction from email to in person!!

May 29, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Annie,

Thank you so much for leaving us such a lovely review! We’re so glad to hear you had a wonderful experience with Mackenzie. She will be delighted to hear your kind words.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Emili being amazing

Emili was wonderful at explaining what TMC could do for us. She helped me better understand what options were available. Definitely recommend Emili.

June 5, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Jad,

Thank you so much for your lovely review. We’re so glad Emili was able to guide you through the process and help you feel confident. We’ll be sure to pass on your kind words to her.

Kindest regards,
Shelley - The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Beautiful fine jewellery consultation

Jasmin and all the girls at the Armadale store were so lovely at my fine jewellery consultation. Jasmin was so patient and helpful with all of my questions. The store was beautiful and there was never any pressure to make a purchase. At the start it was noted that I would get a quote at the end of the consultation which was so nice to not feel pressure to make a decision on the spot. They were also so happy to customise any piece to achieve the look I wanted. Now I just need to decide which beautiful piece to buy!

May 30, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Chelsea,

Thank you so much for taking the time to leave a lovely review. We're pleased to hear that you enjoyed your fine jewellery consultation with Jasmin and the Melbourne team. It's so lovely to hear that you felt comfortable and supported, and able to explore options without any pressure - that's the exact experience we hope to create. We'll be sure to share your kind words with the girls and we hope you find the perfect piece when the time feels right.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Engagement Ring Consultaton

I had a great experience with Kira for my engagement ring consultation. She was informative and answered all of my questions regarding different ring styles. She was very helpful and as a result I was able to find a style that I love.

I love the overall atmosphere of TMC. I appreciate how private the consultation was. I felt comfortable asking multiple questions and was happy to be able to try on multiple styles. I didn't feel pressured at all and left feeling more confident in my final decision.

June 4, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Sheree,

Thank you so much for taking the time to leave us a review and share your lovely feedback. We're so happy to hear that you had such a positive experience with Kira during your consultation. Choosing a ring is such a deeply personal and sentimental decision, so it’s lovely to hear that you felt comfortable, supported and able to explore different styles without any pressure.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great experience in store

Great experience in store. The sales assistant made us feel welcomed and comfortable right away. This was our first stop (and last!), and we had the time to explore options and talk through what we were looking for. We both picked our wedding bands and couldn’t be happier.

May 22, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Anna,

Thank you so much for taking the time to leave us a lovely review. We’re so pleased to hear you felt welcomed and comfortable from the moment you visited us. It’s wonderful to know our team could help you both explore your options and find your perfect wedding bands. Thank you again for choosing TMC for such special pieces, we are honoured to play a small part in your journey.

Kindest regards,
Shelley & The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great customer service and small touches

The customer service was great and I liked the small touch of receiving a photo and video of my ring once it was made prior to being sent to me. The little details of the packaging made it feel like a special moment when opening the box.

May 21, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look