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TMC Fine Jewellers  Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable during their in-person showroom consultations. Many visitors note that the stunning custom jewelry pieces and the thoughtful, regular updates provided throughout the manufacturing journey make the entire process truly wonderful and memorable. However, some customers also noted occasional issues with staff rushing appointments or using disappointing communication methods. A small group of people felt that certain interactions lacked a warm, personal touch, while others experienced unnecessary frustration regarding delivery arrangements for special surprise moments.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for being exceptionally helpful,... See more

Product

Customers report extremely positive experiences with the product, expressing deep satisfaction with their... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a relaxed, luxurious, and stress-free... See more

Service

People report overwhelmingly positive experiences with the luxury service provided during consultations.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmin was so lovely and accomodating. She patiently took us through all of the options that would match my engagement ring, and helped me visualise a bespoke design. Her service was fantastic -... See more

Rated 5 out of 5 stars

We attended the TMC pop up in Adelaide and fell in love with the range and the customer service was amazing! We finally decided to lock in my new engagement ring and the whole experience was wonderful... See more

Company replied

Rated 5 out of 5 stars

Can’t thank TMC enough. We got our wedding rings made & the team there were patient talking through every little details and showing us different examples to ensure we got the perfect ring. Can’t reco... See more

Rated 5 out of 5 stars

Rachelle was absolutely wonderful! She made me feel so comfortable and was just as excited as I was throughout the whole process. She really made such a difference and I would recommend her and TMC to... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer
  4. Jewelry Store

About TMC Fine Jewellers

Written by the company

At TMC Fine Jewellers®, we specialise in lab-grown diamond and moissanite engagement rings, fine jewellery and ceremonial rings. Founded in 2020 by husband and wife, Tom and Makayla, TMC Fine Jewellers® (formerly The Moissanite Company) is rooted in bespoke craftsmanship, ethical innovation, and attainable luxury. Every piece is meticulously crafted in Australia, for your forever.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Experiences

The consultation went really well! We knew what sort of ring we wanted, but didn't know exactly how to make that vision come to life. We had a couple consultations, and every representative was so helpful and kind. They were truly experts and they were able to guide us towards the dimensions, the style, the stone shape, and all the details that helped our vision come to life. I have already gotten a ring from here, which included an upgrade and a resizing. Throughout the whole time, TMC has been so amazing. I love purchasing from TMC and will definitely be turning to them for any future purchases.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

10/10 consultation

Emili made my consultation an amazing experience. I came into the consultation overwhelmed and unsure exactly what to expect and what ring to choose. She was extremely knowledgeable, friendly and incredibly helpful. I left my consultation feeling very relaxed and sure on what ring I will be going ahead with. I even learnt a few things.
I couldn't recommend higher!!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

It was great

It was great , ladie gave me more opportunities which was I didn’t feel like I was at a dead end which was great .
Overall really nice gave me updates and fast reply

Thank you fine jewellers

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful ring

Beautiful ring, beautiful customer service. Couldn’t recommend this company more!

May 2, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Holly,

Thank you for leaving such a positive review. We are delighted to hear your expewrience with our team was so memeorable. Thank you for spending your time with us.

The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Rose was very lovely in helping my…

Rose was very lovely in helping my partner and I understand what type of engagement rings we may like.

May 1, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Ash,

We are so delighted to hear your time with Rose was so informative. We look forward to you receiving your ring's very soon.

The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Emili is amazing! 🤩

Emili was amazing, super friendly and made us feel very comfortable. Helped us find a ring we loved within our budget.

April 24, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Abbi,

Thank you for taking the time to write such a lovely review. We are so grateful you chose to spend your time with us.

The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Beautiful store and great service

It was our first visit to TMC today, and my fiancé and I absolutely loved the experience. Alexis was warm, helpful, and a pleasure to deal with while we explored wedding band options. She made the whole process easy and enjoyable. We’ll definitely be recommending TMC to our friends!

April 30, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Laura,

Thank you for your thoughtful words, it is always our pleasure to guide you through this exciting process. We look forward to you receiving your wedding bands very soon!

The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Sammy is great!!

Sammy was a great help, she made the experience very fun and relaxing. The Sydney show room is such a lovely vibe!

April 29, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Joanna,

We are so glad to hear that Sammy made your experience so memorbale! We are really looking forward to you receiving your ring!

The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Such a good experience

Such a good experience. The staff were so kind and helpful!

April 28, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Marissa,

Thank you for taking the time to leave such a positive review. We hope to work with you in the future.

The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Emili was extremely helpful and willing…

Emili was extremely helpful and willing to talk over anything Megan and I needed for the consultation

April 28, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Brayden,
Thank you for your kind words, it has been our pleasure working with Megan and yourself. We look forward to you receiving your ring's soon.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

TMC made my experience amazing!!!!

TMC made my experience in picking a wedding band very enjoyable. They were professional and very friendly! They send you production updates along the way, which really helps make you feel involved in the journey. My ring is absolutely stunning, I cannot wait to wear it on and after my wedding day. Thank you TMC!!!

April 20, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Emily,
We are se delighted to hear that your experience with our team was so enjoyable, and that you felt well informed at every stage of the crafting process. Thank you for trusting TMC to craft such a special piece for you.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

The experience of getting an engagement…

The experience of getting an engagement ring from this jeweller was smooth and easy. The initial consultation gave us the confidence to know we didn’t need to go elsewhere. The overall service, care and attention is of the highest quality and extends beyond purchasing the ring. Very happy with my experience.

April 16, 2026
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Daniel,
Thank you for choosing TMC to craft such a meaningful piece for you. We are so glad your experience was exactly what you had hoped for. We hope to work with you again soon!
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Great experience

Great experience, friendly staff. If you’re looking for an engagement ring this is the place to go.

April 24, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Andrew,
Thank you for your kind words about our team. We appreciate you choosing to spend your time with us.
The TMC Fine Jewellers Team

Rated 5 out of 5 stars

Okay but why did ring shopping feel…

Okay but why did ring shopping feel like a full main character moment??
From the second I walked in, the vibes were immaculate. The service? 10/10, no notes. Huge shoutout to Emily, she was everything. I felt so seen, so heard, zero pressure, just pure support and excitement the entire time.
She really took the time to understand exactly what I wanted (and somehow made it even better than I imagined??). It wasn't just shopping... it was an experience.
Safe to say I'm obsessed. Already booked round two next week
If you're even thinking about engagement or wedding rings, this is your sign.

April 22, 2026
Unprompted review
TMC Fine Jewellers  logo

Reply from TMC Fine Jewellers

Hi Alannah,
Thank you for sharing such a wonderfully detailed review. We are glad to hear that Emili made you feel seen, and supported throughout your time with us in the Showroom. The team are so excited for you to receive your wedding ring's very soon.
The TMC Fine Jewellers Team

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