I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... See more
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Review summary
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Based on these reviews
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless Thank you Richard Hope to ha... See more
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions we... See more
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It ha... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
355 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
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excellent service over the phone
excellent service over the phone. very clear information provided and helpful. thanks
April 16, 2026
Unprompted review
Great Product and Price
Simple admin, options and great prices delivered by this company. I would highly recommend.
April 15, 2026
Unprompted review
Excellent company to deal with! 10 out 10
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the issue and organise payment for the warranty work.
A special mention to Luke, he was amazing. Polite, professional, and made me feel at ease straight away. Excellent service all round. Highly recommend!
April 15, 2026
Unprompted review
Luke absolutely when above and beyond…
Luke absolutely when above and beyond for me. Well recommended
April 15, 2026
Unprompted review
Stay clear of this company
I would never trust this company. I'd recommend no one takes out warranty with them as they refuse to payout when they should do.
23/04/2026 - continued after TMO response......absolutely disagree with your response and not disclosing all the facts. My timing belt was adjudged to be well worn despite being no where need the recommended mileage to have it changed. You even said yourselves that there was an issue with the timing belts on my particular make of car, but you still gave me a warranty despite this and did not pay out when I needed it. Surely a timing belt being worn thousands and thousands of miles before it should have been changed is not right, and in your own words you said there was a known issue with that particular model and year of car. Also you say you booked the car in to be inspected, it took you long enough to find a garage...... Please explain to everyone who is reading this why this was the case??? I know why as you told me, I'm sure you won't even admit it.
My experience was awful, and to get a reminder recently to renew my warranty angered me that much I told TMO to wipe all my contact details from their database. I never want any dealings with this company again and I would not wish anyone else to experience what I did with them.
April 16, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Andrew,
We cannot agree with your review and feel it’s important to set the record straight for other customers who may read it.
In this case, the issue relates to a wet timing belt, which is a widely recognised design characteristic on this type of engine. As confirmed by the inspecting garage, the belt was found to be swollen and cracked which is a textbook example of gradual deterioration over time, not a sudden mechanical failure.
That distinction is critical.
Our warranties are designed to cover sudden and unforeseen failures, not components that degrade progressively through normal operation or known design limitations. Wet belts, in particular, are well documented across the industry for breaking down in this way, often influenced by oil contamination and operating conditions. This is not unique to us, and it is not something any warranty provider would treat as a valid claim.
For added transparency:
1. The vehicle was inspected by a repairer arranged through us
2. The cause of failure was clearly identified
3. The findings aligned with a known degradation-related fault, not a failure event
We appreciate this isn’t the outcome wanted, but declining this type of claim is entirely correct and consistent with both the warranty terms and wider industry practice.
To suggest that we “refuse to pay out when we should do” is simply not accurate.
TMO
Claim handled quickly and…
Claim handled quickly and professionally, very pleased, thank you .
April 13, 2026
Unprompted review
Good service but confusing to me
The experience was a little confusing for me as all communication I had regarding the vechile was with the dealer then I got the call fron TMO which seemed out the blue. Now thankfully for me between the dealer and TMO I didn't have any costs but I felt that given the car was within the first 28 days I didn't need to be involved it should have just been resolved and returned to me.
They have since called and taken the feedback on board so hopefully a couple of tweaks to future customers
April 6, 2026
Unprompted review
Tim was very helpful and professional
Tim was very helpful.
He clearly explained all the options.
He also answered all my questions and helped me with the insurance planning.
His customer care was great.
Voted to respond to the customer needs.
April 13, 2026
Unprompted review
Rachel is excellent
Rachel was excellent. She dealt with my claim really quickly, kept me informed and made things really clear for me :)
April 7, 2026
Unprompted review
Considering and understanding agents
Considering and understanding agents. Easy claim process.
April 2, 2026
Unprompted review
Handled everything well with my policy…
Handled everything well with my policy luke was helpful on the phone.
April 2, 2026
Unprompted review
Was no rush.went through everything n…
Was no rush.went through everything n explai2wned it all propper.and it was good.car warrenty king
April 1, 2026
Unprompted review
Siobhan helped me with my warranty…
Siobhan helped me with my warranty today and made it a clear and easy process
April 1, 2026
Unprompted review
Mollie was so pleasant to talk to and…
Mollie was so pleasant to talk to and very helpful, just the sort of person you need when asking for information. Keep up the good work.
April 1, 2026
Unprompted review
Avoid tmo.
Not worth going to this warranty company. Complete and utter waste of time. Complete scam. They do not help, they are extremely difficult to work with. I brought a car and my turbo had died, the customer service contact department took way to long to answer, useless people on the phone. Gave all the correct information, the garage gave the same information. The manager said no not acceptable, despite customer service saying yes all good. Do not go to this company , if i could give them minus stars I would. They are a waste of space.
I'm editing this as i'm making it clearer. On the phone we agreed that it was okay with the garage I selected. I even asked which garage I should go to for them before I found a garage, tmo said to me they dont select garages, I have to find my own garage that will work with tmo. Which is impossible to do. Most garages dont work with warranty companies. The garage I found said they dont do warranty (but i needed my car fixed asap) however I asked for all the evidence, which was given to the tmo team. They disregarded it, even though I was within the first 90 days (when the car had broke down and claim was put in via warranty). So the negative review still stands. I did everything they required despite what they say. It makes no sense. Avoid at all costs. Even if you have a brand new car good luck, avoid tmo at all costs.
March 31, 2026
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Charlie,
We’re sorry to read your review, particularly given the situation you found yourself in with the vehicle breaking down.
However, it’s important that we clarify the facts of your claim for anyone reading this.
From the outset, our team responded quickly, explained the process clearly, and confirmed exactly what information was required to assess your claim. This included a diagnosis, cause of failure, and costs – all of which are standard requirements to ensure claims are handled fairly and accurately for all customers.
We also made it clear (both verbally and in writing) that we needed this information before any repair work was carried out, so that we could review and, where appropriate, authorise the claim.
Unfortunately, in this case:
1. The repair work was completed without authorisation
2. The required diagnostic evidence and images were not provided
3. The repairing garage later proved difficult to contact
4. Your garages comments were that there was no evidence of a failure that met the terms of the cover in place
Despite this, our team still attempted to gather information directly from the garage to see if there was any way we could assist, even after the work had already been completed without approval.
We understand this isn’t the outcome you were hoping for, but this was not a case of us being “unhelpful” or “difficult” it was a situation where the claims process wasn’t followed and the necessary evidence wasn’t available.
We always aim to support our customers where we can, but we also have a responsibility to apply the terms of cover consistently and fairly.
Kind regards,
TMO
Charlotte made the process very easy
March 27, 2026
Unprompted review
Great service and telephone manner from…
Great service and telephone manner from Siobhan
March 27, 2026
Unprompted review
I cant recommend TMO enough!
I cant recommend TMO enough, it is always stressful when things go wrong but Charlotte, who helped me today, was very helpful and talked me through exactly what was happening, next steps and answered all my questions, making sure i was comfortable with the action taken and put my mind at ease. Thank you Charlotte for all of your help!!!
March 26, 2026
Unprompted review
The service was exceptionally prompt…
The service was exceptionally prompt and effective; thank you.
March 27, 2026
Unprompted review
Good communication
Good communication, nice, personable manner, and explained everything clearly.
March 25, 2026
Unprompted review
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