I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... See more
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Review summary
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What people talk about most
Based on these reviews
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless Thank you Richard Hope to ha... See more
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions we... See more
Luke was very helpful in taking me through the claim process from start to finish. Taking out the warranty was one of my best decisions I have made especiallywhen it comes to covering issues. It ha... See more
Company details
About TMO - The Motoring Organisation
Written by the company
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Contact info
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, United Kingdom
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4.6
Excellent
355 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have kept us updated all the way…
They have kept us updated all the way through the process and handled it all very efficiently.
January 2, 2026
Unprompted review
Tim was really helpful with renewing my…
Tim was really helpful with renewing my cover.
January 2, 2026
Unprompted review
Easy to deal with when needed
Easy to deal with when needed. TMO and the dealership did all the leg work to get the work done
December 31, 2025
Unprompted review
Everything clear
Everything clear and above ground, well explained
December 29, 2025
Unprompted review
Hi I gave my review 5 stars because I…
Hi I gave my review 5 stars because I was talking to Tim that put me in the right direction my warranty Inc was coming to the end and Tim explained everything to me that I needed to know he was very helpful polit it was like talking to a family member he put me at ease sometimes when you are talking to insurance people they can talk to fast and you can't take everything in but not with Tim it was a pleasure to talk to him God bless him thank you very much for today x
December 29, 2025
Unprompted review
Everything was sorted quickly and…
Everything was sorted quickly and everyone I spoke to was really helpful
December 24, 2025
Unprompted review
Luke was polite and took me through the…
Luke was polite and took me through the process for my claim
Thankyou Luke
Have a great Christmas
December 24, 2025
Unprompted review
Mollie is a credit to your company
Mollie was very professional, very polite and dealt with it all really quickly
December 23, 2025
Unprompted review
Saviour of Christmas
Clear communication and a seemingly genuine desire to provide a helpful, positive solution. Luke explained the situation woth my warranty claim professionally and effectively giving confidence that a positive effective resolution was available. Thank you!!
December 18, 2025
Unprompted review
The Motoring Organisation warranty is…
The Motoring Organisation warranty is worthless. They dismiss claims by defining every issue as "wear and tear" which is, no surprise, excluded under the policy. This is despite sudden engine failure being included. They always call and never reply in writing. I am currently disputing a claim rejection and will refer to the Motoring Ombudsman if it is not resolved. I suspect they assume most claimants will be too busy to have time to dispute. Save your time and money by avoiding this company.
December 22, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Dear Mr Hatton,
We’re sorry to read your review and appreciate the opportunity to clarify the position for other readers.
Your claim was not declined on the basis of “wear and tear”. The decision was reached following an independent engineer’s inspection, which identified a number of adverse conditions through diagnostic and health checks rather than evidence of a single sudden mechanical failure. These findings indicate that the issues present had developed over time, with secondary effects occurring as a result.
Warranty cover is intended to respond to sudden and unforeseen failures. Where independent evidence shows deterioration or fault conditions that have existed prior to breakdown, or where damage is consequential, we are required to apply the policy terms as written.
We do not discourage customers from challenging decisions. On the contrary, where a customer remains dissatisfied after receiving a full written complaint response, we actively support escalation to The Motor Ombudsman, who can independently review both the technical evidence and our handling of the claim. This is often the most appropriate next step where there is a difference of opinion.
A formal written complaint response is currently being prepared and will be issued shortly, setting out the findings, the basis of the decision, and your escalation rights in full.
We aim to act fairly, transparently, and consistently for all customers, and decisions are based on independent technical evidence rather than assumption or convenience.
TMO
Great service
Great service , really helpful, quick response to the garage and my car was fixed promptly.
December 22, 2025
Unprompted review
Excellent service throughout the full…
Excellent service throughout the full process ..luke was an amazing help and sorted everything out for me
December 22, 2025
Unprompted review
Claim sorted same day
Claim sorted same day, friendly and polite, couldn’t fault them
December 19, 2025
Unprompted review
I was listened to and dealt with in a…
I was listened to and dealt with in a very quick way given the urgency that the issue required
December 19, 2025
Unprompted review
Tim from customer service was very…
Tim from customer service was very friendly and easy to work with. He showed us an offer that turned out to be really good for us and took the time to explain everything clearly. All the conditions were presented in a simple and honest way, and he answered all our questions without any pressure. The whole experience was smooth and pleasant. We really appreciate his help and would definitely recommend Tim.
December 18, 2025
Unprompted review
Flip of a coin and massive help from Rachael
Although I was disappointed that my claim was rejected, the experience was still positive because the company handled the situation honestly and transparently. Rachael took the time to explain that the claim was similar to a previous one that had already been honoured, which I wasn’t aware of. I’m grateful for the clear communication and the genuine help provided throughout. this now has been resolved through Rachael that she related to the situation and I understanding grateful to her and the company at a stage I was disappointed to now flip the coin and so grateful I am still continuing with this cover.
December 18, 2025
Unprompted review
Reply from TMO - The Motoring Organisation
Thank you for taking the time to leave such a thoughtful review and for still rating us 4 stars, which we genuinely appreciate.
While we understand how disappointing it can be when a claim cannot be approved, we’re really pleased that you recognised the honesty, transparency, and care shown throughout the process. Rachel takes great pride in ensuring customers fully understand decisions made, and it’s encouraging to hear that her clear explanations and empathy helped turn what initially felt like a negative experience into a positive one.
Thank you again for your understanding and for continuing with your policy. We’re always here to help should you need us in the future.
Amazing customer service
Great customer service, wasn't let down once and they made my thoughts feel listened to
December 18, 2025
Unprompted review
Warranty Gold cover
5 stars!
Great customer service & communication!
Warranty claim dealt with very smoothly and quickly, from first call 4 days later refund recieved!
Very impressed, very happy customer!
December 16, 2025
Unprompted review
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