TNT UK  Reviews 

Can’t understand how some people can give a rating greater than 1 star. Truly truly appalling service. Had several deliveries from them over the years and they have a 100% success rate at being terrible. Today’s example… waited in all day to then see an update saying ‘driver waiting at property’…. Really? Waiting at the property that I am currently sitting in the front window of?
To make it worse, this happens everytime!!!! How can companies continue to use them. They should be outlawed. Cannot condemn them
Enough. Terrible terrible service.

Received an expensive new bike delivered by TNT. The guy just dumped the box on my driveway and walked away. It obviously contained a bike, and could easily have been stolen if I hadn't noticed him.
When I called out to ask if he could move the box to the side of my house, he shouted back that he wouldn't, without even turning around.
I would never use this company myself, and I'd think twice before ordering anything if I thought they might deliver it.

Invoice : 8446215 - Terrible service and zero accountability from TNT Fedex UK.

We were forced to pay import duty for a shipment that belongs to another company we’ve never heard of. We sent proof, contacted support many times, and still got nowhere.

Now they have our money, our parcel was delayed, and no one is taking ownership.

Completely unprofessional and frustrating experience.

Their tracking just said ‘delivered’, no address or time. TNT web site directs you to an app that is no longer active. Website says POD available but sends you in circles on the site. Automated voice service said POD can only be supplied to the sender. Another call to BOSCH customer service who tell me they wouldn’t normally but will call TNT. Called back. Confirmation of delivery is in the agreed delivery safe location of a brown bin, which A) I didn’t agree and B) is behind a locked gate, so impossible. Eventually found in my neighbours brown bin amongst rotting debris. No delivery card left by courier and bin clearly has next doors number on it in big letters. The customer service number for TNT is buried and hidden in their website. Total fiasco.

Do not get fed X / tnt to get clothes returned from another country as they are not clear that it will cost you more money to get it back and when you get through to customer service it is bad say they will look into it and say they will contact you in 15 days but I left it waiting to hear from the after a month had a letter from a that collector asking for more money as I hadn’t paid the bill that I was disputing so had to pay got back to tnt to complain and they said they would look into it and I had a customer service person emailed me to say that it would be refunded then that went to abroad and they said they got no record of the payment and it went on and on and on and in the end, we just give up because they’d say 15 days and the 15 days wouldn’t happen you had to keep phoning them I just think if ever I leave clothes in another country again, they will have to stay.

Drivers refuse to follow sign procedures, when you request that certain drivers do not visit site you are told they can not control the drivers drops and that is done by the deport

I have had a treble experience dealing with TNT . In two weeks they have lost a parcel that has cost me £145.50 in the value of the goods. I arranged for a shipment to be collected from an address in Wales and when I phone to chase when the collection would be made (4 O'clock) I was told it would be collected for my customer to contact me at 5.30pm to tell me it had not been collected. When I phoned they said they did not know why it had not been collected and for me to call back at a later time!

Horrible delivery company. Lazy drivers, terrible service.

Absolutely terrible service- reckon they have tried to deliver Item 3 times however this is not true as when I spoke to the service team they advised they needed the correct address however they delivered all other furniture purchased from the same company. I offered to collect and now all systems are down

My patner had a delivery from them, turned up earlier then dates given the driver was polite and even brought it into the home for me

Can't even read a label and delivered to the wrong house on the wrong STREET.

Then denied it repeatedly.

Four days later they went back to the wrong address and recovered the package.

The merger of Fedex and TNT has been a disaster.

Tail of two half’s here; 2 parcels on one order both boxes damaged. But the driver said look boxes are damaged let’s check the contents to see if all is well. He was in no hurry and extremely friendly and polite from the Nottingham dept. So it’s due to the driver only I’m giving 5 stars!!

‘Tried to deliver at 11:15 but customer not home.’ Not only was I home, but my main front door was open all morning and my dog was lying on the doormat by the porch door, watching the world go by. He woofed at the squirrels, he barked at the pigeons, he wagged his tail when my neighbour went to his car. But curiously he didn’t bark at the delivery driver who I’m told tried to deliver my parcel. And if a card was left, my dog must’ve swallowed it whole, as no trace remains.
So-called ‘re delivery’ now booked for tomorrow. My dog will be waiting…

Update, same day, 3pm: my parcel has arrived. I asked the driver if he’d attempted to deliver earlier, and no he hadn’t. Ah well, I’m happy I have my parcel. And I wondered if I should give TNT another star for that, but my dog says no.

TNT is one of the worst delivery companies I have dealt with. The driver was extremely rude, refused to carry the package properly, and even threatened to leave it in the rain. Later, TNT lied and marked my delivery as “rejected” when I never refused it. Completely dishonest and unprofessional.

if ther was a 0 star it's still to much .
total bunch of idiots running this company.

Please do yourself a favour and avoid this company completely! The fact that they don't reply to any of the negative reviews here, show that they really don't care. I have been waiting for a parcel since 27th July. Multiple excuses, firstly a discrepancy with our address, which was a lie. Sent the address again with instructions how to get to us. No courier company has ever had a problem before. Then waited in a whole day, no delivery. Then TNT and FedEx. blaming each other for the issues, when in fact they are the same company. Finally today, the parcel appears to be lost but still no update on track and trace. Multiple Emails wishing me a good day, blah, blah, blah. Honestly the worst company I have ever had the misfortune to deal with. AVOID.

"There's been a delay but we're working hard to deliver on time". The laughably named "track and trace" has said this for 12 hours now. Plainly no one is working hard and in fact are doing absolutely nothing. They have so little respect for their unfortunate customers time that they can't admit it won't be getting here today. I will have to wait and waste another whole day due to their incompetence, dishonesty and lack of basic consideration. I wish you could get compensation for all the time they waste. A pathetic performance that I am sad to have been forced to be involved in. Also it's difficult not to have ill feeling for the company that chose to use these useless fools.

I thought Evri had issues!
Bought an item on Fri 1st Aug (stated next working day delivery). The company dispatched on time for TNT to collect, and that's where the story begins.
Mon 4th Aug (delivery day) 8:15 am, out for delivery, 11:17 am, time constraint prevented delivery, 11:19 am, shipment now at depot. This went on all week, so the following Monday (1 week after the due date), I rang the company that sent the goods (couldn't get hold of TNT). After some time, they came back to me, and TNT had assured them it would be delivered by 6 pm that day.
11th Aug, 4:21 pm (two and a half hours before cut-off time), I get another notification (Held. Awaiting correct address. Follow-up actions underway).
Probably the worst courier I've ever had

Driver turned up, looked at the consignment of 9 boxes and announced he wouldn't be lifting them. He scurried away looking embarrassed.
Paperwork stated 9 boxes with all weights and dimensions, so the driver clearly didn't bother to read the paperwork beforehand.
Why bother being employed as a van courier when he has no interest in doing his job and seeks an easy day? This is part of his job and he was clearly negligent in his duties.
Now I'm stuck with 9 boxes taking up room when they were supposed to be collected today.
This driver is about as much use as a paper lifejacket!
Poor show and certainly not recommended.

One star is one too many.
Organised a home pick up which never happened. Waited in all day at a friends flat for collection of a blood sample which was due to be flown out to a lab in Hungary. This had already involved a special diet before it was drawn, organising a phlebotomist, travelling three hours on a ferry and two hours by car to get to a suitable arranged collection point (I live on a Hebridean Island). The sample was time critical and needed refrigeration. However courier failed to turn up. The appalling customer help(less) line was a hopeless merry-go-round led by a soul less, smarmy chat bot. It was too moronic to help. Had to contact the account holder in Sweden who sent the blood test kit and they were very helpful. By 5.30pm when still no van, decided to race down the motorway to get it to the nearest TNT station, however due to road closure and bumper to bumper traffic, didn't make it before the depot shut. So next morning (still no van) took it ourselves to the depot, where we handed it over in person. Half an hour later received an email from the lab saying TNT let them know the pick up was cancelled due to "the shipment was not in a condition to be picked up" which just added more panic and stress. Fortunately for us, this was just another baseless lie and the blood sample did make it to the Hungarian lab (after inevitable customs delay, thanks a lot Brexit) in time to be analysed. I have chronic Lyme disease and this TNT debacle just added to the pain. Customer care is non existent and the TNT seem like a greedy sham company raking money in and underinvesting in human employees. For all I know they don't even have courier drivers as I never got to see one.