TNT UK  Reviews 

In May we received an Easter present (worth about $10 and 4 weeks late) from a friend in the USA.The gift was delivered and 4 weeks later a bill for unpaid taxes turned up. We have all the tracking documentation from the friend and all the duty was paid in America. The parcel mysteriously went via Poland which wasn't planned. We have had 3 increasingly sniffy reminders for the duty (on Fedex headed paper but their email/ contact is now defunct) and despite numerous contacts with the TNT customer service bot we have only had a case number sent on each occasions as a reply (no follow up by TNT and no way to act on these case numbers apart from repeat the process and get another case number). It is impossible to contact anyone at TNT -they are absolutely dire and should have their license stripped by the regulator. We will have to pay the additional costs even though they have already been paid as their is no way to contact anyone there. Avoid them at all costs.

1 Star only because it’s not possible to give them none
Excuses:
1- “ we tried to deliver at 15:01 but no one was home”
2- “we tried to deliver at 15:33 but no one was home”
They do know that most people these days have either CCTV or A Doorbell Camera right?
Blatant Lies!
To add insult to injury you then get to speak to a Robot. When you finally hang on in there and speak to a Human, they are even more Robot than the Robot!

“I understand” they don’t!
“I’m Sorry” they’re not
“I’ll escalate your complaint” they won’t

You’ve got more chance of throwing your item in the river and hoping by some chance it floats to its destination!

Do yourself a favour and use anybody other than these Clowns
AVOID AT ALL COSTS - you have been warned

Forced into using this company via Amazon.

No tracking other than (will be delivered before 6pm), no ability to mark a safe place to leave incase I'm not home and no ability to get even a 3 hour window of when the delivery will arrive

2025 and I'm stuck in the house all day waiting on a parcel.... fun

Useless outfit. The worst. 4 days running "Time constraint prevented delivery. Delivery at first opportunity". ie The courier could not be bothered.

Expecting a delivery today with a tracking reference. The only problem and it's a BIG one is that TNT do not offer a 'tracking' service. Apparently, the package will be delivered sometime today between 8.00am - 6.00pm and I'd question whether this can be described as a 'service'. When there are so many good couriers around, why would anyone use this useless shower?

Waited 2 days for delivery then went on app to see its at depot tried to contact but just talking to a robot.
Did what was asked but had message to contact customer service again even when I try to redeliver call customer service.
Absolutely disgrace this company and a joke so now not sure if going to get my parcel delivered .

Illegible customs paperwork. Invoice number incorrect for payment system so could not access their system. Incorrect currency exchange calculation, Undefined additional costs added.
When asked was told that it wasn’t a FedEx problem it was a TNT problem , but all the paperwork and invoice was from FedEx.

Waiting for a bike to be delivered since 7th July. It is 1 week now!
Looking at the reviews this appears to be a consistent theme.
Karen Reddington (CEO), would you want a delivery by TNT?
I wonder what it feels like to be at the helm of a company with such poor rating. Or maybe you just don’t care!

My delivery was due yesterday, I stayed at home, track and trace said it was out for delivery and it would be here before 6pm. Suddenly it said due to "Time constraints" delivery was possible. Next day my partner was home all day. Track and Trace said "In transit". Waited til 6pm again then suddenly Track and Trace changes to "12:45 Company closed on delivery attempt. Follow-up actions underway". There's been no van arrive all day. It's a residential address not a company. The claim that they tried to deliver was completely false.
You can not contact them, I had to go back through the business I ordered from. They assured me that they'd communicated with TNT and had been assured that it would arrive today. The 1 star that I've been forced to give them is 1 star too many.

Where is my parcel? Having corrected an address error on 30th June (not my fault as correct address was originally given to company sending out item) delivery was scheduled for 2nd July before 6pm. That date came and went. 2 days later the shipment was 'in transit' but, because of a "Delay due to driver driving the wrong way" parcel still had not arrived. My nearest depot is Bristol but, now I see from the tracking information that today my parcel is now in Bedford! This was originally ordered on 3rd June with an expected delivery in 6-8 working days. It's now more than a month later and my parcel has STILL not arrived! The tracking information is farcical, I don't know when it will arrive as it seems to be being sent around the country for fun and, because I am the recipient and don't have an account with TNT, trying to talk to someone on the phone is almost impossible! None of this is my fault but I am exasperated at the poor standard of service and obvious failure in following procedures. I will NEVER use TNT again because they clearly have a very poor set up, poor procedures, a reluctance to communicate with customers and an untrained workforce .... surely the shareholders cannot support this.

This customer service lie customer, they working on delivery Monday to Friday till 4 pm .if you want your parcel you must take off from work?!, Mary from customer service not pleasant , not helping .so I contacted the shop about not delivering parcel , wasted time so don't use this company!!? Untill I don't receive parcel I will leave bad reviews day by day .now my delivery missing second day

3/4 items arrived a day later than scheduled. The tracking claimed that delivery is on time, while it was already late and the item had not even left TNTs first depo. The missing item is “being recovered”. The driver said directly that this is happens all the time, because no one checks that everything has been loaded in the van and items are left behind all the time. He said it in front of my video door bell, so I have this on video.
Companies sending items to their customers via TNT just leave their customers to deal with a hopeless courier company, and the customer cannot do anything about this because they don’t have a contract with TNT. Lesson learned - do not do business with businesses who deliver via TNT.

If I could give minus stars I would!
Delivery due today, Monday - stayed at home, waited (have to wait between 8am-6pm as they won't give a time slot like everyone else), watched the updates on their website, suddenly at 2pm 'real time' an update appears from '12:46hrs' stating that 'Time constraint prevented delivery. Delivery at first opportunity'.
You can not contact them as a customer, either via phone or email - no web chat available, just kept completely in the dark! I had to go back through the business I ordered from.
They contacted TNT and we given no explanation just that I will now get the delivery on Monday!
Another day off just to convenience TNT, barriers at every corner to prevent any communication, you can't even complain to them!!!!
ABSOLUTELY USELESS!

This company have to be the worst courier company I’ve ever dealt with in my life. I have been waiting in for two days for the delivery of my E Bike collected from Farnham. The bike was booked in for next day delivery, but was somehow sent to the wrong address. They had to be redirect it to another depot. There was no update at all to reflect this on the tracking number and after waiting in for five hours I called customer services who told me what the problem was. The lady I spoke to assured me that she would call the depot and get them to call me the following day with a three hour time slot. After her call another chap called apologising profusely, assuring me that the bike would be delivered the day after. I received confirmation that the bike was on their van and would be with me by 6 o’clock in the evening. I had to completely reschedule my whole day to make sure that I was in to receive the bike. Unfortunately there wasn’t a neighbour who could accept delivery. I have just spent another day, eight hours of my life, wasted, waiting for a bike that never turned up. I could’ve picked up the bike and brought it home in two hours. This company are an absolute disgrace and I was strongly suggest anyone who is looking to use a courier company not to use this unreliable, unprofessional, ridiculous business. I now have no idea if my bike will be delivered the next day, so potentially, I would’ve wasted 24 hours of my life waiting for a bike from this utterly useless organisation. I think it an absolute disgrace that they expect people to wait in for eight hours for a delivery. Other companies seem perfectly capable of either giving you a call, or giving you a three hour time slot. This lot, genuinely really don’t give a monkeys behind about their customers and it is absolutely dreadful. I bet your bottom dollar they don’t respond to this trust pilot review, because they clearly do not care.

The seller was great, quick and helpful, but the delivery service (TNT) was absolutely disgraceful. My delivery was delayed a few times, they lost the goods, they didn't respond to emails, and their AI bot on the phone was useless and there was no chance of speaking to a human. If I could give zero stars I would.

The delivery driver left a note in letter box at 9.13 am indicating that the package for delivery was being returned to the depot. It also shows date of 26/6/2025 but it’s 25/6/2025. He obviously hadn’t attempted to deliver as I was in the house having breakfast and neither the door bell or knocker were used. Trying to contact TNT/FedEx was impossible

As bad as it gets
Sent my partner down to get 2 tyres fitted to two loose wheels. Despite being quoted £10 earlier the same week they charged her £44. When I asked for justification they hung up. Think of that what you will. I won’t be ever using this company again.

Three times I have received emails from TNT telling me that a return parcel will be collected between 0800 and 1500 hours.
Three days I have waited at home in vain, waiting for the doorbell to ring so I can give a cheery smile to the collection driver.
Three days I have wasted at home when I could be doing something productive, or even, heaven forbid, out enjoying myself in the beautiful summer sunshine.
But no.
No communication, no collection, and three wasted days thanks to TNT (or is it FedEx I should be blaming?) incompetence/laziness/stupidity (delete as required).
To say I am annoyed misses the opportunity to express how extremely cheesed (Trustpilot would not allow me to put the words I actually wish to write) off I am with the whole saga.
I would like to know to whom to send the bill for £450* for three days of my time wasted waiting for this obviously useless company to actually show up.
I would give zero stars however that's not an option.

*Based on net take home pay per day.

Never showed 11/6/25, 13/6/25 and 18/6/25 despite notification that this would happen.

Delivered 1 of 2 items, TNT said we were not in for the second parcel on their tracking, how can that be if they Delivered one of the two. Tried several times to have parcel 2 delivered, but their automated service is absolutely useless, kept going in circles. After speaking to the sender to ask them to chase deliver. TNT then added unablemto deliver at customers request due to holiday, this is completely not true. So far I still have not received my second part of the delivery. Avoid this company at all costs. They are cowboys.

The tracking site is awful and the call centre is just a robot mygd!