TNT UK  Reviews 

I engaged with their customer service via their chat bot which got me to explain everthing then it put me on to a system to pay to complain.bIm already out of pocket due to crap service i’m not paying to chat to a real person

Just another unhappy customer. Bought something online that was shipped from Italy. I didn’t have options on how it was delivered to the uk but the sender chose tnt. Finally shipping details appeared on the tnt track and trace site and delivery was due in 2 days but then I get a random spammy VM from fedex in unintelligible English saying I owe import charges and VAT (don’t get me started on Brexit), but no info on how to pay. Find a CS tel number for tnt (really not easy), Call and pretend I have an account so I can get past the robot woman and speak to a human being. Eventually speak to someone, drawn out conversation with lots of ‘please wait 2 or 3 minutes while I look into that’ to be told I can’t simply pay but instead I’m given an email address to email to request my invoice. Told by the agent it might be 1-10 days until they respond, that’s quite an uncertain timescale! I email them, get automated email with a ticket number. That was 2 days ago. Heard nothing since. They need to hire some people to rip up their customer experience processes or maybe just closing the company would be better for everyone. So many companies do what they do but better, what a joke.

a new faulty mower had to be returned and stiga arranged for tnt to pick up 27th they didn't turn up. It was then rearranged for 28th. Again no show. TNT said they would look into and escalate if it was not collected on the 29th. Nothing happened, but I got email saying helpdesk would ring me on the 30th. On the 30th I get an email saying driver had come on the 29th at 15:56 and been unable to collect and they were now closing
the issue. This was just a lie. I was in watching a film
all afternoon and nobody came. They are worse than useless.

There was a hiccup in the delivery to us. Understandable as our houses are not well numbered. We thought re-delivery would be a real hassle but couldn't have been more wrong. When we contacted customer services the response (from an actual human not robot!) was courteous and too the point. Prompt action was taken to get our order to us and we received this large heavy order within the hour of phoning. The delivery man couldn't have been more helpful and lifted it just where we needed. We're not too agile and not too technical but TNT have got a good accessible to all company well organized. Thank you TNT. Praise where praise is due in this modern world of on-line shopping.

I would give no stars , same old same old said they tried to deliver at 3.48 but no one in ? I was cleaning the car and partner watering the garden all recorded on two cameras so I called 0800 100600 and talked to the female computer who said the same but I said I wanted to speak to a manager to complain and got through to Merna who was very polite and professional she took note of my complaint, I said I’d rather be told the driver was fed up and gone home rather than lied too and wasted time from work waiting from 8 am to a potential 6 pm , complete joke, why can’t they also be like DPD and give you a two hour time slot and driver live drop off number let’s see if they phone back tomorrow with a time slot and a actual delivery

Everything went wrong with the expected delivery. We have been waiting for a month for an item to arrive. From TNT said that they attempted delivery three times but it was declined. What big fat liars they are! Why would you decline a delivery that you are awaiting. And we know that they have not attempted the delivery because there is someone at home at all times.

Worst delivery service ever. Why are businesses ruining their reputations by still using them? (Uprise Cycles!)

Having to take a whole day off unpaid to wait in all day for something I paid a great deal for. I should have asked who they used before ordering from them. Never again! Delivery free but cost £140 in lost income

2 days in row they miss my parcel i took day off I been at home and they said they can't delivery. No left note, no phone call. Rubbish company.

I have ordered a sofabed on Amazon and had to be delivered on Monday 12th, between website and many calls, I managed to know that the parcel was delivered for no reason to a different address! Unfortunately, the person at this house was in holiday and I was unable to get in touch. I have contacted the seller, and between many calls from the seller and I, TNT said that the parcel will be delivered (magically) on Tuesday. It's Tuesday 4pm and no news of the parcel, back to call multiple times I just got tired. Today 14th I have been notified that the parcel it's been delivered, again, at the wrong address and this time the owner was there, apparently the delivery tracking number, even if the right one, was identical, so I decided to complain to TNT, Ms Wright contacted me and informed me that as wasn't in my name but in my mom's name (she unfortunately isn't with me here anymore), she wasn't able to give me the information. I have ended up to waste my time, money for the hotel, and buy a new bed to IKEA. Today I have contacted my lawyer and I have decided to proceed with a claim for distress and the lost due the service provided from TNT.
News: After the review TNT asked to fill a Complaint form, they said before 6pm I will get some news. News? No a message or a call! What a Bunch of LIERS!

A delivery company that can’t deliver parcels. When I see a third party using them for courier I am always tempted to send my refund request prior to it even being dispatched.

They have never delivers a parcel next day when paid and instructed to do so.

Any company using their services please stop.

Was told (via email)my parcel would be delivered by 6pm on the Friday. Checked the update to find there was a delay so it didn't arrive. Didn't arrive on the Saturday or the Sunday. It is impossible to get any information about possible delivery time/date on line. Subscribed to alerts but never received any. And as for contacting TNT about the delay, forget it. They avoided that option.

I have 4ased my rating a little as tnt did eventually contact me regarding this a promised it would be delivered Sat morning before 12 midday let's hope so will update..

Cannot understand TNT as I have a parcel arriving today and it states its at the delivery depot but heres my issue, it now says "On request of customer, or due to customer holiday, a new delivery date and time has been planned" No this is strange as I never requested his and instead of delivering today 9th they are say I request it to be delivered on th 12th.. NO I DID NOT ald when you call all oyu get is a false bot saying please redierect it using out website.. other problem is I am away for 2 weeks as from the 11th so I doubt if I will get my parcel Thank you TNT

delivery notification before 6pm, waited in all day, and then at 5.20pm, "time constraint means delivery at next opportunity"? So, convenient to just not deliver, not notify me on phone contact or email provided, have me waste a day waiting with no tracking other than "out for delivery before 6pm" and then cancel at the final minutes. Just awfull performance, abysmal communication (or lack of) and would recommend to steer well clear of this company. I'd give zero stars if I could. Looking at reviews, 74% 1 star, says it all.

TNT SPORT is the worst company ever. I've just been on their site and it claims that the snooker commentary is live and then it talks about John higgins leading Mark Williams 5-3, in the best of 25. But the match finished 2 hours ago with mark Williams winning 13-12. And they call that live commentary!!!!! The 5-3 score was from yesterday's first session. Isn't there something illegal about blatantly lying??? TNT UK is a joke with their lies. But please someone let me know if it is legal to lie.
TNT SPORT shame on you liars!!!!!!

I recently experienced the worst and best of a courier company within the same transaction. I was expecting delivery of a printer to my home on 24th April. This printer supplier called me to say that TNT had encountered a problem, and the delivery would be delayed until the following day, before 12:00. This was not totally convenient, but I re-arranged my other commitments to suit. The printer supplier had provided me with the TNT shipment number.
I waited in all day but no contact from TNT. In the early afternoon, I checked progress on the TNT website and saw the following message: "Receiver not home. We've left them a message and we're waiting for them to get in contact with us" left at 11:54. I had been at home the whole time and no such message was left for me. I found it interesting that the message was left six minutes before the due delivery time.
I spoke to the printer supplier who said they would chase TNT. I tried to speak to TNT but could only reach a robot.
On Saturday morning (26th April) I drove to my local TNT depot in the hope of picking up the package myself. The fellow in the gatehouse and the chap in the office, the only people onsite, were extremely helpful and polite, but ultimately were unable to let me pick up the package as there was virtually no way to locate the package with just one person in the warehouse. The manager was very apologetic about the poor service, and promised that the package would be with me by 12:00 on the next working day (Monday 28th April).
The package was duly delivered by a very cheerful driver at 10:21 on the Monday, and the package was in good condition.
Unfortunately, this is a very common occurrence in my experience of courier companies where delivery drivers cannot be bothered to find the correct address and just pretend they have tried. I hope the driver in question is taken to task over this incident, but I doubt it.
Many thanks to the helpful staff at the Edinburgh depot, who helped restore some faith in the company,

I cannot believe how useless this company is. Parcel collected 14/4/25 at 16.59hrs. Then on 15/4/25 at 08.48hrs it was marked as out for delivery. Now at 20.15hrs 23/4/25 it has apparently just arrived at the nearest depot to me. Only issue is that if you check on their website it has been there since the 15th April. Cannot get any sense out of them. THeir website has a pack of lies as on a couple of instances it says I am on holiday, wish I was. Will be contacting the company who sent the item and cancelling my order and asking for a refund.

I’m so sad! They said they tried to deliver but nothing. The tracking said they left a note and I needed to contact them - they left no note. I managed to schedule a redelivery. I picked Wednesday which was the earliest date due to the bank holiday (almost an extra weeks wait). Then on Wednesday morning I open the tracking to see if it’s on its way and it says they tried to delivery at 4pm on Tuesday the night before, and that I wasn’t in. I was in. ALL DAY. Once again it said they left me a note- no note. Nothing. The tracking still says my original date of Wednesday so I stay in all day Wednesday thinking there has been a mistake and it will come as scheduled. 8pm and nothing. No text, no email, no phone call, nothing. Did they steal my bike? Needed the bike to go to work and waiting for this delivery is costing me money.

Took day of work to receive delivery, and didn't show up anyone, supposed be 48h delivery, bullshit 😤

Truly awful. No engagement on when I would be there to accept delivery. Tracking information on the note left behind wasn’t recognised by the online portal. Additional code I got from the seller also not recognised by a different web portal. Customer service phone number it directed me to is completely automated and could only direct me back to the website. Truly infuriatingly incompetent. If there was a company in my recent experience which deserved to go bust, it is this one.